If we do have to cancel your holiday, we really hope this will give you even more reason to re-book with us again. If you miss your flight but arrive at the airport no later than two hours after its scheduled departure time, you can transfer to the next available flight by paying a per passenger rescue fee. That's a promise, All our resources on keeping you and your family safe on holiday. Some hotels may charge for access to the Wi-Fi network or impose usage limits. Your hotel reception can confirm the times to you when you arrive. What documentation do I need for check-in? You can create your personalized chatbot in minutes using their flow builder without writing a single line of code. WebOur easyJet Chatbot is now available on easyJet.com . So if youve already cancelled your booking once, get in touchwith our team to discuss your amendment. Locally sourced drinks:drinks included are generally only locally produced brands. City breaks from 149pp, prices are basedon thousands of selected holidaysfor 2 adults sharing. Maximum total size (length + width + height) = under 275cm. As a first option, well usually try to find you alternative flight or hotel arrangements, but this may not always be possible. If youve already booked and have a flight reference (you can find this by logging into your account and viewing your booking this will usually start with a K), you can add extra bags or sports equipment on the easyJet website or via the app right away. Everyone can also bring on board one small cabin bag (max 45 x 36 x 20 cm including wheels and handles) per person for free, which must fit under the seat in front of you. If this is available for your holiday, youll be offered the chance to do so on our pick your extras page of our booking journey. Offer may be changed or withdrawn without notice. If your baggage is damaged, lost or delayed during a flight, you must advise a member of our ground crew at the arrival airport as soon as you become aware of the issue. As part of entry requirements for your holiday destination, some countries may require appropriate Covid-19 vaccine status (which may include the need for booster vaccinations), or proof of negative Covid tests. Once opened, the chatbot offers an easy to use interface for ordering a pizza or checking on an order directly through the chat. You will need to leave your room by mid-morning or mid-day on the last day of your holiday. Tidio is a live chat platform powered by chatbots. Is there anything I need to be aware of? If youre a British passport holder, you wont need a visa for stays of up to three months. For more information, please refer to the latest FCDO advice for Egypt. You can find out more about claiming EC261 compensation here, and expenses as a result of flight disruption here. When at the airport, we may refer to your easyJet flight reference. If you're currently on holiday and have tested positive for Covid-19, you should notify your hotel immediately and then contact our 24/7 On Holiday Support team on +44330 551 5160. Prices apply to 2 nights stay departingbetween March 2023 and May 2023 from various UK departure airports with easyJet. Tidio. Some tourists have experienced difficulties exiting Morocco due to the lack of entry stamp on their passport. Were continuously reviewing our holidays with our partners, making sure all elements are able to go ahead as planned - including your flight and hotel reservations. What if I test positive for Covid-19 on holiday? The carrier covers a network of over 1,000 routes in Please note that the UK Border Agency may ask questions to determine the relationship between children and adults travelling when the adults do not appear to be the childs parents evidence to support the relationship may need to be carried. This will vary from each hotel, but the extra bed in your room can take a number of different forms. What types of transfers can I get on an easyJet holiday? Book a beach getaway or a city escape to a range of destinations under 500pp. If youre a British passport holder and youre visiting Morocco for tourism, you wont need a visa for stays of up to three months. Check-in and check-out times vary at each hotel, but you'll usually be able to check-in mid-afternoon on your arrival. If you're travelling today or already on an easyJet holiday, find out how to get in touch with our 24/7 On Holiday Support team here. If you would like to proceed, you canget in touchwith our team. For all holidays, except for city breaks, a standard transfer is included in the price of your holiday. Im travelling on my own with children, is any documentation required? While all holidays include 23KG per person (excluding infants aged 0-2 years, unless they have their own seat), you don't have to take your full allowance - or any bags at all! Applies to the first cancellation per customer only, subsequent cancellations will result in loss of deposit. A deposit is payable for the free child place at the time of booking - this will be deducted from the final holiday balance. Calls from mobile or other networks may vary). Do I need a visa to enter my destination? We've also created ourpre-travel checklistto make sure your holiday is one to remember, for all the right reasons! Within our credit terms and conditions, we state that no cash alternative is available to the easyJet holidays account credit amount. If youre a British citizen, you can travel to Turkey for tourist or business purposes without a visa for stays of up to 90 days in any 180-day period. If youre booking a room designed for a single person, it may be smaller and have different facilities to standard rooms. If you have any specific dietary requirements, it is your responsibility to ensure the hotel, restaurant or bar is aware of these on your arrival. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. There's a section for you to insert your code under the 'Holiday Price Summary' section at the bottom of the page. Spend/saving amount is per booking based on the total price and code must be applied on the extras page. If your holiday includes a transfer, please get in touch with our team before adding an extra bag or sports equipment, as there may be an additional cost for the transport of these items. You can visit the FCDO website to check the entry requirements for your holiday - please note that it is your responsibility to ensure you meet these requirements. Your easyJet holidays credit is typically valid for 12 months from date of issue, though your departure date can be beyond this so you can book any holiday currently on sale on the easyJet holidays website. Full board this includes three meals a day, your breakfast, lunch and dinner. The Best Chatbots of 2023. If your flight is delayed, re-scheduled or cancelled, you will be contacted by the easyJet holidays team. I booked my holidaybefore 1st November 2022. Bottled mineral water:this is usually included in all-inclusive packages but cant be guaranteed. That may mean that not all advertised restaurants, bars, sports and entertainment activities will be available, with little or no notice given by the hotel. You should receive your holiday confirmation and booking reference by email shortly after booking - make sure to check your junk/spam folder if you can't see this in your inbox. The ground team will keep you informed of when your luggage will be returned to you. Its important that you do give us the chance to put any issues right at the earliest opportunity during your holiday, otherwise this may affect your rights under your booking if you later raise a complaint after you return home. How will you keep me informed if entry requirements change? Where an upgraded vehicle is required for the purpose of carrying your mobility aid or to safely transport you to and from your hotel, an additional fee may be required to book this service. Weve included links to essential reading to help you understand the health and entry requirements for your trip. Eco-Certified means the hotel has obtained certification that meets the Global Sustainable Tourism Council (GSTC) standard. Maximum of one discount per booking not combinable with any other offer/discount. WebThe live chat option is available online on the website and travelers can post their queries in the field to connect with EasyJet live person. It comes with an easy dashboard and a mobile app to answer all user inquires at any time from anywhere. Its important that you do give us the opportunity to put any issues right at the earliest opportunity during your holiday, otherwise this may affect your rights under your booking if you later raise a complaint after you return home. If youve already booked and we consider that a change to your holiday is important, well try and tell you about it before you go. easyJet holidays do not offer the option to book a hotel only deal. 23kg luggage allowance: 23kg pp for adults and children (excluding infants). If youd also like to bring a large cabin bag on board (max. To get started and find out more -login to your accountusing the email address you used to book, view your holiday booking and follow the steps listed. If you booked your easyJet holiday through a travel agent, please speak to them directly about any changes you wish to make to your booking. Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Where can I get a Covid-19 test for my holiday? Please ensure that your server understands what you are asking for. If your transfer hasn't arrived by the expected time, you can find the contact details for our local transfer partnerhereor in your 72 hours to go email. Can I set up a direct debit to pay my holiday balance? When free child places sell out, the current child price will apply. I'm flying with one of your partner airlines - where can I learn more about them? Where easyJet holidays online credit applies, that will be subject to ourCredit Terms & Conditions. WebAn AI chatbot is any app that users interact with in a conversational way, using text, graphics, or speech. When can I choose my seats for my flight? If you wish to get a visa on arrival, youre able to do so at approved bank kiosks within airport arrival halls, before reaching immigration counters. Changes are subject to paying any difference in holiday cost. Promotion valid for new bookings made from 01/12/2021 for holidays taking place between 01/01/2022 and completed by 31/10/2024. Drift: Best Sales Chatbot. WebAn Easy Way to an easyJet Refund. If you are planning to go scuba diving, allow at least 24 hours between your last dive and flying or travelling to altitude (over 1,000 feet). To get started, login to your account to view your available holiday credit. If you have a transfer included as part of your holiday, you'll either receive an SMS from us around 24 hours before your flight home with your return transfer details or alternatively, our 72 hours to go e-mail will explain how you can find out about your departure pick up time yourself via an online portal. Have your booking reference to hand, go to the. Full board plus - this includes three meals a day, your breakfast, lunch and dinner, and typically a glass of wine, beer or soft drink with your meals. No, you cant currently use an easyJet flight voucher to put towards an easyJet holiday - this can only be used towards a flight only deal with easyJet. Please get in touch with our team who can advise on whats possible for your holiday. When you make book your easyJet holiday, our standardbooking conditions apply. These visas are valid for stays of up to three months. easyJet holidays do not sell or offer any other excursions or trips locally in destinations other than those bookable through Musement. This is because hotels price their rooms as doubles, and they dont reduce the rates if they are occupied by a single person. Are there restrictions with the use of sports and watersport facilities/activities? 4. If this isnt available, you can speak to your hotel directly on arrival. Its your responsibility to ensure that your party meets your destination countryFCDO entry requirements. It is your responsibility to secure the appropriate passport, visa and other immigration documents required for your holiday, and / or to comply with any health formalities required. What if easyJet holidays cancels my holiday? Greet your customers and automatically filter spammy messages. Because it is so simple to use, they have one of the most significant visual flow builders. When does my easyJet holidays credit expire? For more information, please refer to the latest FCDO advice for Tunisia. Prices are subject to change. Can I add any extra bags or sports luggage? The cost of international healthcare can be significant, insurance does more than pay for it, it can also provide the support to get the best care and get you home afterwards. Whats included on my holiday documentation? Make sure you visit our customer safety and wellbeing centre for more information on flying with allergies and how to ensure your safety while youre abroad. Cocktails, international drinks/brands, premium brands and fruit juices are not available unless stated. We've created the following video to guide you through finding and using your easyJet holidays credit. Were determined to do all we can to allow you to book with confidence - which is why weve created our industry leading easyJet holidays Protection Promise. To pay off your balance, simplylogin to your accountand view your booking, where youll be able to pay an instalment or the full balance of your holiday. Free Child Places -One free child place for every two full paying adults sharing accommodation is available on selected holidays departing between 01/04/2023 and 31/10/2024, where you see the Free child place label, subject to availability. Why has the price of the holiday increased during my booking journey? Our transport providers are the local experts and will use their knowledge of the destination and airport experience to calculate your transfer pick up time to ensure your journey to the airport is stress free and that you arrive with enough time to drop off your bags and clear security. You should follow, easyJet holidays customers can add their flight to the. Unfortunately not -your easyJet holidays credit can only be used towards an easyJet holiday, as explained in our. Can I add luggage for my children or infant? While there is normally a supplement for these rooms, the overall cost will usually be less than when a single person occupies a double room. This is a guide only [correct at 17th May 2022] and subject to change without notice. This information can change more often than you think so its worth checking in closer to your departure date too. Are transfers included in an easyJet holiday? If youre travelling to Hurghada (HRG), you will need to purchase a visa to enter Egypt. Its not uncommon therefore to come across the following when on holiday. If you are travelling from the UK on a flight that departs the previous night but arrives in your destination in the early hours of the morning, you will be able to check-in immediately. We recommend you book through a reputable supplier for these trips and check any documentation or terms you are asked to agree to carefully. Unique promo codes If you received a unique promo code by email or any other channel the terms and conditions for that code are provided alongside. It's all part of our industry leading easyJet holidays Protection Promise. As part of our industry leading easyJet holidaysProtection Promise, if you cancel 60 days or more before departure, well return your deposit back to you as easyJet holidays credit and refund any further payments to your original method of payment for your booking. 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