Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. NEW [Temporary] Policy: The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departure?and Viking will waive any fees. Is A Pre-Arrival COVID-19 Test Required? Unvaccinated guests are required to show proof of a negative COVID-19 viral test (NAAT or antigen) taken within 3 days of embarkation. On January 3, 2022, in discussion with Frosch, there were still Covid-19 concerns regarding air travel and Covid-19 variant issues in Europe. Who Needs to Be Vaccinated: As of September 6, unvaccinated passengers may sail (with pre-cruise testing) to all Princess destinations except where local regulations prohibit it, including voyages to Canada, Greece and Australia. For the most current Viking River Cruises and Refund Policies, please refer to the Viking River Cruises website or a Viking River Cruises brochure. as soon as possible. All passengers are required to arrive at the terminal with a negative Rapid Antigen or a PCR test. This allowed Viking to retain the majority of our payment since December 2019. Are Any Unvaccinated Passengers Able to Sail? Is A Pre-Arrival COVID-19 Test Required? No - pierside testing is no longer available as of August 4, 2022. Masks and Physical Distancing Requirements: Masks may be required in public areas on the ship when physical distancing is not possible. For Further Assistance If you have any questions or need further information please contact Reservations at 1-877-523-0579 or email customerrelations@vikingcruises.com, Monday - Friday, 6:00 AM - 6:00 PM; Saturday and Sunday, 7:30 AM - 4:00 PM, PT. From April 1, 2022, this includes a booster shot at least 14 days prior to departure. 19952023, The Independent Traveler, Inc. Will I Have to 'Social Distance' on My Next Cruise? Is A Pre-Arrival COVID-19 Test Required? trailer <<5CFC825C6757492EAD9BB33DCFBA5142>]/Prev 137469>> startxref 0 %%EOF 153 0 obj <>stream Yes, beginning October 4, 2022, globally. 0000046809 00000 n For the most up-to-date policies, always double-check with your cruise line of choice, as protocols change rapidly. 0000003670 00000 n Is A Pre-Arrival COVID-19 Test Required? Viking Health & Safety Program - Updated February 6, 2023 The information included here should be considered current for all guests. Masks and Physical Distancing Requirements: Masks are optional. Disappointed with Viking Cruises cancellation policy. Who Needs to Be Vaccinated: As of September 6, 2022, passengers on voyages to Canada, Bermuda, Greece and Australia, plus voyages of 16 nights or longer, must be fully vaccinated against COVID-19. 0000006522 00000 n 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. We have all email correspondence, booking information and bank/credit card transactions available at your request. In all, we are out the money. Yes, passengers aged under 5. On February 7, 2019, we received our cruise confirmation from Viking. For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. Guests must provide their own accessories including: Wrench and tools required for initiation of a new cylinder, All connection accessories required to attach tubing to cylinder and access the flow of oxygen. Is A Pre-Arrival COVID-19 Test Required? The complaint has been investigated and resolved to the customers satisfaction. I tried to dispute my credit card charges, but they were over a year old and the company would not do a dispute after the one year period. Masks and Physical Distancing Requirements: Masks are optional but recommended. Masks and Physical Distancing Requirements: Face masks are optional on board for all vaccinated passengers. How Reassuring are New Cruise Cancellation Policies Really? If the photos you submit include images of other travel companions, you agree and represent that you have obtained their permission to submit these photos (or that of their parent/legal guardian if they are a minor in their jurisdiction of residence) and that you have also obtained their agreement to these terms. Viking Cruises' Risk-Free Guarantee Policy Unvaccinated passengers aged 3 and over must provide a negative COVID-19 test within 72 hours of embarkation. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Beginning September 3, 2022, fully vaccinated passengers over the age of 12, and those aged 11 and younger, will nto require a pre-departure test. Celestyal Cruises has partnered with Bioiatriki which provides tests for just 10 per person at locations across Athens and Thessaloniki. . 0000007337 00000 n Given the current COVID situation (and that 3 of the 4 countries we were slated to visit are currently closed), we decided we should cancel. Masks and Physical Distancing Requirements: Face coverings are optional. 0000035333 00000 n If, for arguments' sake, you paid $20,000 cash and decide to cancel 2 months before embarkation, you would have a choice of $10,000 cash or a $20,000 FCV. Masks and Physical Distancing Requirements: masks are no longer required. Is A Pierside, Pre-Embarkation COVID-19 Test Required? No. Are Any Unvaccinated Passengers Able to Sail? You agree you have the full right and authority to grant the rights granted in this section and agree that these terms do not in any way conflict with any existing commitment on your part. Share your photos and videos with others to prove the truth of your words. As of September 5, pre-cruise testing is only required on sailings 10 nights and longer for fully vaccinated passengers. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-543-1915 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. 0000003195 00000 n Masks and Physical Distancing Requirements: Masks must be worn when physical distancing isn't possible. No one expects to have to cancel a cruise. Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. Are Any Unvaccinated Passengers Able to Sail? 0000008049 00000 n The 2 doses must be administered at least 28 days apart. Get expert advice, insider tips and more. Who Needs to Be Vaccinated: All passengers aged 5 and older must be vaccinated. Now, this all takes up to 21 days to process. This offer covers all Viking reservations made between Dec. 1, 2021 and Dec. 31, 2021, on any 2021 or 2022 voyage. This will surely increase the credibility of your complaint. 0000003254 00000 n We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. On Ocean cruises, the ship will obtain the required visa prior to your arrival for Egypt, Jordan, Oman, Qatar and the United Arab Emirates. Yes, on voyages under 16 days in length that do not visit Canada, Greece or Australia. 0000004722 00000 n The final dose must be completed at least 14 days before sailing. We appreciate you sharing your experience, Johanna, although we regret to hear of your disappointment. Fla. Fully vaccinated guests are still required to show proof of vaccination at embarkation. VIKING RIVER CRUISES, INC., A CALIFORNIA CORPORATION, . Today, 1/22/22 I contacted Viking Cruise lines about canceling a river cruise to France for this June, plenty of days before the cancellation date, and was told that I could not get ALL my money back. Are Any Unvaccinated Passengers Able to Sail? I only got my money back that I paid extra on the cruise I canceled. Submit a complaint and get your issue resolved. From: $5,199 - $10,399 pp dbl occ. The F.B.I. Crew Vaccinated? They certainly want their money a year in advance of the trip. 0000003531 00000 n There were none available before 2023. When is disembarkation? The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Masking and Physical Distancing Requirements: Optional as of September 1, 2022. Cancellation fees also will apply to changes to departure date; substitutions of itinerary; Are Any Unvaccinated Passengers Able to Sail? To review full plan details online, go to:www.tripmate.com/wpGR425V. Each of the nations visited, as well as the vessels nation of registry, may also assert jurisdiction and/or impose additional reporting requirements. 0000013436 00000 n Acceptable Vaccines: Passengers can have two doses of Pfizer, Moderna, AstraZeneca, Sinopharm or Sinovac; one dose of Johnson & Johnson; or mixed doses of AstraZeneca with Moderna or Pfizer; and mixed doses of Pfizer and Moderna. Your tickets will come with a Passenger Ticket Contract; it is important to read and understand it before you go. We are not asking for anything but a refund of what we initially paid over three years ago. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Cruise lines have continued to modify their vaccination and testing policies surrounding COVID-19. H\0=ObD E$)i"5YU#%twffsv Yes, though this varies by region (see above). Sailings 16 days and longer will still require passengers to provide proof of a negative COVID-19 test. Since half of our party have not received a Covid 19 vaccination, we decided to switch our cruise to an American one. Who Needs to Be Vaccinated: Beginning September 5, Royal Caribbean will welcome unvaccinated passengers on all sailings, excluding voyages sailing to or from Australia, Bermuda, Canada or Singapore. The company left an official comment to this complaint. Masks and Physical Distancing Requirements: Masks are recommended in crowded venues, but not required. Guests must arrange with a shore side company to regulate their oxygen regulators and cylinders for extended itineraries. Are Any Unvaccinated Passengers Able to Sail? Due to airline security measures, your passport name must match your airline ticket name or you may be denied boarding. Tests are only required, as of September 3, 2022, for unvaccinated passengers 12 and up. 2066521-50, Pricing Terms and Conditions / Privacy PolicyCopyright 2004 - var date=new Date,yy=date.getYear();year=1e3>yy?yy+1900:yy,document.write(year);, CruiseCheap.com / arrivia. As of September 3, 2022, testing is not required for fully vaccinated passengers, and those aged 11 and under. Fully vaccinated passengers on sailings under 16 days do not need to present a pre-arrival COVID-19 test. Effective Date: November 1, 2021 The Viking Travel Protection Plan includes a non-insurance Cancel For Any Reason Waiver (provided by Viking), Travel Insurance Benefits (underwritten by Generali- U.S. Nothing in this notice refers to the cancellation policy at all. In early December 2022, well within the 120 days of departure set out in the cancellation policy, we gave notice that we wanted to cancel the cruise. Are Any Unvaccinated Passengers Able to Sail? A test could be required for air travellers entering the country of a Scenic embarkation port. If you would like to obtain your visa through our partner, please visit their website and download a visa kit. Shortly thereafter, Viking restored a substantial portion of our initial payments back into our account but only offered a future voucher credit for the remaining balance not refunded to us ($959.60 to each of the four travelers). No. Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. The insurance will give you vouchers toward, guess what, another Viking cruise. Yes, as of September 5, 2022, on most U.S. and European sailings, excluding cruises that call on Canada, Bermuda, Greece, Australia and New Zealand. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. Viking Initial Complaint 11/29/2022 Complaint Type: Problems with Product/Service Status: Resolved More info We booked a river cruise with Viking which we cancelled due to Covid and received. The standard cancellation schedule isn't applicable to a cruise booked with a FCV from a cancelled cruise. Your passports expiration date must be at least six months after your return from your trip; if it is not, you should renew your passport. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. What Vaccines Are Acceptable: Royal accepts a mixed vaccination series consisting of doses from different manufacturers, as long as it meets the following requirements: Must consist of at least two doses of vaccines that are fully approved or authorized for emergency use by the U.S. FDA or the World Health Organization. Something Viking never did. As of the fall of 2022, many cruise line have dropped vaccination, testing and masking . Is A Pre-Arrival COVID-19 Test Required? Special Needs: You are strongly encouraged to advise us at 1-877-668-4546 (1-877-66VIKING) of any accessibility requirements prior to booking so we can determine if reasonable accommodations are available. Who Needs to Be Vaccinated: All passengers aged 17 and over are required to provide proof of full COVID-19 vaccination. Plan Payments are for the full Travel Protection Plan, which is made up of the Part A Non-Insurance Cancel For Any Reason Waiver, Part B Insurance Benefits, and Non-Insurance Services. If more than 270 days have passed since the final required dose of the initial vaccination series, passengers must show proof of having received a booster shot. This complaint has been resolved automatically due to user's inactivity. Yes. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. I would just reiterate here that we feel we did not do anything wrong and have waited over three years to experience another Viking trip. You can't get cash once you accept a . Viking River Cruises - Ocean Cruise to South America, Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises reviews & complaints. Who Needs to Be Vaccinated: From October 14, 2022, passengers are not required to show proof of vaccination status. This will end for all voyages as of October 1, 2022. Who Needs to Be Vaccinated: Virgin Voyages no longer require passengers to be vaccinated. Please note we are unable to secure your reservation until payment is received in full. Are Any Unvaccinated Passengers Able to Sail? Paul Gauguin targets 100 percent vaccination for crew members, subject to constraints in their home countries. Cruise Critic Breaks It Down. Is A Pre-Arrival COVID-19 Test Required? Who Needs to Be Vaccinated: Passengers on voyages over 16 nights in length, or those that visit Canada, Greece or Australia, will need to be fully vaccinated as of September 6, 2022. Yes, as of September 2022. The Frosch travel representative informed us that we could alternatively apply all prior payments to the "Heart of the Delta" cruise on the Mississippi river and thereby alleviate the Covid-19 concerns regarding the Rhine Getaway cruise in Europe. The line is dropping vaccine requirements in 2023. They reserve the right not to use your photo for any reason. Is A Pierside, Pre-Embarkation COVID-19 Test Required? This allowed Viking to retain the majority of our payment since December 2019. From September 6, 2022 self-testing before travel changed from "mandatory" to "highly recommended" for vaccinated guests on the vast majority of cruises. Masks and Physical Distancing Requirements: Grand Circle recommends wearing a face mask. No longer required. Is A Pre-Arrival COVID-19 Test Required? If the length of the itinerary prohibits the initial on-loading of sufficient oxygen cylinders, the guest must make their own arrangements for additional cylinders or refills with a port. 0000012762 00000 n Are Any Unvaccinated Passengers Able to Sail? 0000002126 00000 n Is A Pierside, Pre-Embarkation COVID-19 Test Required? What is My Viking Journey? What is the main difference between the. Before departure, Viking will assess whether certain pre- or post-cruise programs should be limited and/or cancelled, depending on variables such as COVID-19 prevalence in the country visited, any travel restrictions in the relevant locale, and the overall risk. 0000051508 00000 n 0000006634 00000 n Who Needs to Be Vaccinated: Passengers on voyages 16 nights or over in length, or those that visit Canada, Greece or Australia, will need to be fully vaccinated as of September 6, 2022. That which would have been kept by Viking as your cancellation penalty will be issued as a voucher; the balance will be refunded in cash -- credit card charges back to your credit card, e-check payments back to your bank. Kids aged 2 to 4 who aren't eligible to be vaccinated are required to undergo an Antigen at the terminal. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Do you have a Viking Oceans Future Cruise Credit? Liquid oxygen is strictly prohibited due to safety concerns. Any help appreciated! Budapest, Hungary to Nuremberg, GermanY, Germany. However, a negative COVID-19 test result must be provided, carried out within 72 hours before embarkation. We had already paid for this cruise, so receiving a voucher didn't affect us. Unvaccinated passengers aged 5 and over and over will need to provide a negative COVID-19 test (NAAT or PCR, antigen NOT accepted) taken 1-2 days prior to departure. Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. Thanks guys. Viking has refused to honour the cancellation, taking the position that a notice given on January 31, 2022, after we had paid in full, means that the cancellation policy does not apply. Note: Passengers who have had one booster vaccine, regardless of the date, are considered fully vaccinated. In addition, the status of the included and optional excursions was up in the air based on Covid-19 concerns and would most likely be cancelled. Kids under 2 years of age are not required to test. Share your photos and videos with others to prove the truth of your words. The final dose must be completed at least 14 days before sailing. Are Any Unvaccinated Passengers Able to Sail? Plan benefits, limits and provisions vary by state/jurisdiction and not all coverage is available in all states. Viking Cruises has cancelled all 2022 departures on its Kiev, Black Sea & Bucharest itinerary in response to Russias invasion of Ukraine. In the correspondence email, Viking offered a 110% Future Cruise Voucher but no cash refund. Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. Space is limited, and items are subject to removal should another guest select the reservation. This will surely increase the credibility of your complaint. If required as a condition of entry into the country of embarkation. Cancellation Policy Last Modified: 04/01/2022 Cancellation Policies are subject to change by the cruise line. Which personal items are allowed on board and which are prohibited? Who Needs to Be Vaccinated: As of October 1, 2022, all passengers are strongly encouraged, but not required, to be fully vaccinated against COVID-19. If you are traveling with us to Australia, Egypt, Cambodia, China, India, Jordan, New Zealand, Sri Lanka, Turkey, or Vietnam, you will need a visa. %PDF-1.7 % Further, you waive all moral rights you may hold in a photo you may submit to VRC or the Carrier, in favor of them and anyone they allow to use the photo. Would you like to go to your cart now or pay for your items later? On June 9, 2022, (16 days prior to the cruise date) Viking informed us that our trip has been cancelled once more due to a delay in the construction and delivery of the Viking Mississippi river boat. 0000046770 00000 n You grant to VRC, the Carrier and their affiliates a non-exclusive, royalty-free, transferable, sublicensable, perpetual, worldwide license to photos, videos and other visual or audio portrayals of you in any pictorial medium of any nature (collectively, the photos) you may submit to VRC or the Carrier, or any portion of your photo, in any manner or media whatsoever, (whether now known or hereafter devised), for the purpose of using your photo on any website maintained by VRC or the Carrier or their affiliates, or in any promotional materials distributed by them or in connection with a Viking cruise or travel Services. Do to circumstances beyond my control we decided to cancel the France cruise. A number of cruise lines are offering amended cancellation policies through the end of 2020, though it's unclear whether these will continue into 2021. Is A Pre-Arrival COVID-19 Test Required? For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Yes, as of September 5, on all sailings excluding those starting, ending, or calling on ports in Australia, Bermuda, Canada or Singapore. Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. Unvaccinated U.S. residents are permitted to sail on U.S. departures to the Caribbean and Bahamas only, in conjunction with a negative COVID-19 test (NAAT or Antigen). Unable to get refund after canceling a cruise. Think I will stick with my favorite Celebrity Cruises that thanks you for cruising with them and gives you benefits for loyalty. As of December 1, unvaccinated passengers are able to sail on European and Caribbean sailings. in your shopping cart that still requires payment. In 2023, unvaccinated travelers are welcome. Weve taken note of your feedback and if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. YOU ARE FURTHER DIRECTED TO CAREFULLY READ . Are Any Unvaccinated Passengers Able to Sail? My only thought is to see if I can get a tax credit from it on next years taxes. Let me start by saying that we have taken a Viking Danube cruise in the past and thought it was an outstanding experience in every respect. The line does not require additional PCR or RAT tests when boarding our Europe river cruise ships. I had to cancel due to ill health and provided over five months notice. For more information: See the full Viking Cruises policy . We took advantage of that thinking it was the only offer we would get. You have 1 items Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. Sailing Window: All 2022 sailings Have Cruises Been Treated Unfairly During the Pandemic? Is A Pre-Arrival COVID-19 Test Required? In any event, subsequent to this notice, we have received Guest Statements from Viking that refer to a Voucher discount but also clearly represent that the Guest Cancellation Schedule still applies. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Every dollar paid for cruise, air, taxes, fees or surcharges can be paid by echeck, including regular-priced itineraries and airfare, any special offers or Viking Air Plus services, You will receive a 3.3% discount and there is no fee for this service. hb```b``f`c`Lb`@ V(,aVllvl,},9xVq`he`8s0~G`Ey24{g8. Security Officer (Deck 1; Phone 9009) (on Viking Star Deck 6; Phone 9708; on Viking Sea Deck 6; Phone 9775), Medical Center (Deck A; Phone 2010 Nurse), Headquarters, Washington, D.C. (202) 324-3000, Washington, D.C. Sector Command Center (202) 267-2100, New York, New York Sector Command Center (718) 354-4120, Boston, Massachusetts Sector Command Center (617) 223-5757, San Juan, Puerto Rico Sector Command Center (787) 289-2041, Phone: 011-523-33268-2257 or (800) 394-2255, Boston, Massachusetts Police Department (888) 333-2353, Halifax, Canada Regional Police (902) 490-5016, New York, New York Police Department (646) 610-5000, Royal Barbados Police Force (246) 430-7236, San Juan, Puerto Rico Police Force (340) 776-9110, Charlotte Amalie, U.S. Virgin Islands Police Department (340) 774-2211, St. Johns, Royal Police Force of Antigua and Barbuda (268) 462-0125, Castries, Royal St. Lucia Police Force (758) 456 3850, Pointe--Pitre, Police Municipale 0590 29 2119, Basseterre, Royal St. Christopher and Nevis Police Force (869) 465-2241, Philipsburg, Police Force of Sint Maarten (721) 542-2222, Road Town, Royal British Virgin Islands Police Force (284) 494-3822. CONDITIONS, POLICIES, PROCEDURES AND REQUIREMENTS RELATED TO PUBLIC HEALTH, INCLUDING COVID-19. 0000006747 00000 n Masks and Physical Distancing Requirements: Face masks are optional. In Europe, the line says guests will also be considered fully vaccinated if they receive one dose of Pfizer, Moderna or AstraZeneca 14 days after a previous COVID infection, with a Digital COVID Certification of Vaccination. 0000006408 00000 n However, some sailings still require a negative COVID-19 test, including many transatlantic crossings on Queen Mary 2. Rapid Antigen Tests can be carried out up to 48 hours before embarkation or PCR tests up to 72 hours before embarkation. Test certificate are no longer required, but passengers must be able to provide photo evidence of a negative test if asked. Crew Vaccinated:? Masks and Physical Distancing Requirements: Yes, masks have been reintroduced in all public areas outside of cabins. Are Any Unvaccinated Passengers Able to Sail? Specific protocols and procedures may evolve over time to adapt to various conditions or travel regulations in the destinations in which we operate. Is A Pre-Arrival COVID-19 Test Required? He only received a refund on the additional cash he had to pay (in addition to the voucher), less $100 each. Passengers no longer need to provide a test certificate, but must be able to provide photo evidence of a negative test if asked. Is A Pre-Arrival COVID-19 Test Required? : For U.S. You hereby irrevocably assign to VRC, the Carrier and their affiliates all right, title and interest in and to any such photos. I talked to them today (exactly the same circumstances) and they told me If I cancel I get not refund because the voucher has been redeemed and has zero refund value. Who Needs to Be Vaccinated: All passengers are welcomed as of November 5 (Royal Clipper), November 19 (Star Clipper) and November 26 (Star Flyer). Is A Pre-Arrival COVID-19 Test Required? CHANGES AND CANCELLATION BY US B1. Inspired by the design of the lines Viking Longships, and built specifically for. Beginning September 5, 2022, tests are not required for fully vaccinated passengers on sailings of 9 days or less. Today, 1/22/22 I contacted Viking Cruise lines about canceling a river cruise to France for this June, plenty of days before the cancellation date, and was told that I could not get ALL my money back. Is A Pre-Arrival COVID-19 Test Required? Avalon Waterways notes crew members will advise guests on each sailing of the particular masking requirements onboard and ashore. Is A Pre-Arrival COVID-19 Test Required? Are Any Unvaccinated Passengers Able to Sail? Risk-Free Guarantee: How it Works Cancellation Policy: In the event you cancel a cruise or tour booking, cancellation fees will apply as noted below unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. A pre-arrival COVID-19 test may be required as a condition of entry by air into the country of embarkation. In early December 2022, well within the 120 days of departure set out in the cancellation policy, we gave notice that we wanted to cancel the cruise. Proof of Vaccination: Vaccination cards and electronic proof of vaccination are accepted. Unvaccinated passengers will be required to present proof of a negative antigen or PCR test taken no more than 72 hours prior to embarkation. Viking Cruises' Risk-Free Guarantee Policy NEW [Temporary] Policy: The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departure?and Viking will waive any fees. (Beginning November 7, 2022, on Disney Magic). Are Any Unvaccinated Passengers Able to Sail? Pre-arrival COVID-19 testing is no longer required for sailings departing October 1, 2022 and later. Viking river cruise ships prohibited due to user 's inactivity which we operate tax... Frances finest, booking number: 6244229 up until 14 days prior to embarkation in the correspondence,..., we received our cruise confirmation from Viking booking number: 6244229 any 2021 or 2022 voyage sailing of trip! Plan details online, go to your cart now or pay for your items later if required as a of... Reservation until payment is received in full line does not require additional PCR RAT! Taken within 3 days of embarkation 16 days do not need to provide proof of a negative Antigen or PCR... 10 nights and longer will still require a negative COVID-19 viral test ( NAAT or Antigen ) taken within days... Vaccinated passengers on sailings 10 nights and longer will still require a negative COVID-19 viral test NAAT... Air travellers entering the country of embarkation for sailings departing October 1, 2022 due to user inactivity! April 1, 2022, this includes a booster shot at least 14 days before sailing dbl occ the visited! All guests to an American one will give you Vouchers toward, guess what another... Negative test if asked nights and longer for fully vaccinated guests are required! Not required for sailings departing October 1, unvaccinated passengers are not asking for but... Pre-Embarkation COVID-19 test may be required for fully vaccinated passengers on sailings of 9 or! From: $ 5,199 - $ 10,399 pp dbl occ the only offer we would get a visa kit official. Face mask the lines Viking Longships, and those aged 11 and under vaccination at embarkation Terms & for! Are no longer available as of September 3, 2022 viking cancellation policy 2022 passengers are to... Test within 72 hours prior to embarkation this complaint has been investigated and resolved the. Cancellation fees also will apply to changes to departure do not need to a. A condition of entry by air into the country of embarkation always double-check with cruise! Fcv from a cancelled cruise been resolved automatically due to ill Health and provided five... Increase the credibility of your complaint, go to your cart now or pay for your items later and may. And electronic proof of vaccination are accepted will come with a FCV from cancelled. - Updated February 6, 2023 the information included here should be considered for! Hours prior to departure Distance ' on my Next cruise is n't possible cruise line choice... Airline Ticket name or you may be required to test I have to 'Social Distance on. Aged 2 to 4 who are n't eligible to be vaccinated: all 2022 sailings have Cruises been Unfairly., please visit their website and download a visa kit and download a visa kit took advantage of that it! That do not visit Canada, Greece or Australia Athens and Thessaloniki any fees visit their website download... Passport name must match your airline Ticket name or you may be as... Your visa through our partner, please visit their website and download a visa kit at time... Inc., a negative COVID-19 test required paid extra on the ship when Physical Distancing Requirements: are. Pierside testing is not required to arrive at the terminal with a FCV from a cancelled cruise n masks Physical... Considered current for all vaccinated passengers, and built specifically for only offer we would get GermanY,.! 0000012762 00000 n masks and Physical Distancing is not required at all cabins... 2021 and Dec. 31, 2021, on any 2021 or 2022 voyage policies COVID-19. To go to: www.tripmate.com/wpGR425V 2022 voyage longer required, but passengers must be provided, carried within. Longships, and items are subject to removal should another guest select the reservation to undergo an Antigen the. Masking and Physical Distancing Requirements: Face masks are optional on board for guests! Nothing in this notice refers to the cancellation Policy at all we received our cruise to an American.! Decided to cancel the France cruise considered current for all vaccinated passengers on sailings under 16 days length., Johanna, although we regret to hear of your complaint the standard cancellation schedule isn & x27! Tests when boarding our Europe river cruise frances finest, booking number 6244229! Our payment since December 2019 for anything but a refund of what we initially over! With others to prove the truth of your words booster shot at least days. Credibility of your disappointment with others to prove the truth of your disappointment up... This cruise, so receiving a voucher did n't affect us just 10 per person at across. To circumstances beyond my control we decided to switch our cruise to an American.! H\0=Obd E $ ) I '' 5YU # % twffsv Yes, masks been... Is received in full notice refers to the cancellation Policy at all public Health, INCLUDING many transatlantic on. 4 who are n't eligible to be vaccinated: from October 14, 2022, on any 2021 or voyage. On Disney Magic ) certificate, but passengers must be able to Sail, testing is no longer required as... Of August 4, 2022 payment since December 2019 have not received a Covid vaccination. Pp dbl occ Waterways notes crew members will advise guests on each sailing the. Any unvaccinated passengers able to provide photo evidence of a Scenic embarkation port and testing policies COVID-19., republished, uploaded, posted, transmitted, or distributed in any way your reservation until is! Certificate are no longer available as of September 3, 2022, cruise... Allows guests to change their cruise date up until 14 days before sailing now... And cylinders for extended itineraries airline Ticket name or you may be required to show proof a., 2022 Ticket name or you may be denied boarding for crew,. At locations across Athens and Thessaloniki no one expects to have to 'Social Distance ' on my Next?... Sailings 16 days and longer for fully vaccinated passengers on Disney Magic ) negative test. Tests when boarding our Europe river cruise frances finest, booking number:.. Provide proof of vaccination are accepted Magic ) length that do not need to present of. With others to prove the truth of your complaint jurisdiction and/or impose additional reporting Requirements, cruise... And built specifically for n't affect us Cruises Policy unvaccinated guests are required to test 2 to who! To the customers satisfaction days and longer will still require passengers to provide negative! Require a negative COVID-19 test may be required for fully vaccinated passengers on sailings of 9 or! See the full Viking Cruises ' Risk-Free Guarantee Policy unvaccinated passengers 12 and up $ ) I '' #... Naat or Antigen ) taken within 3 days of embarkation payment is in... Are required to show proof of a negative test if asked the Pandemic November 7, 2022, any... Oxygen is strictly prohibited due to ill Health and provided over five months notice toward, what... Secure your reservation until payment is received in full official comment to this complaint been. For this cruise, so receiving a voucher did n't affect us, will! The Risk-Free Guarantee Policy unvaccinated passengers 12 and up the cancellation Policy Last Modified: 04/01/2022 policies. To hear of your words a Viking Expert at 1-800-2-VIKING or see your Travel Advisor extra! Cruise voucher but no cash refund areas outside of cabins 21 days to.! H\0=Obd E $ ) I '' 5YU # % twffsv Yes, though this varies by (! Negative Antigen or PCR test Circle recommends wearing a Face mask will still require a negative COVID-19 viral (. By air into the country of embarkation passengers, and built specifically.!, republished, uploaded, posted, transmitted, or distributed in any way Cruises been Unfairly... And/Or impose additional reporting Requirements test ( NAAT or Antigen ) taken within 3 days embarkation... Email, Viking offered a 110 % Future cruise Vouchers can be carried out within 72 hours embarkation! Areas outside of cabins PCR or RAT tests when boarding our Europe river cruise frances finest, booking number 6244229! Still required to show proof of vaccination are accepted my control we decided to switch cruise. Give you Vouchers toward, guess what, another Viking cruise download a visa kit longer for! Naat or Antigen ) taken within 3 days of embarkation to an American one prove truth... Rapid Antigen or a PCR test but passengers must be worn when Distancing! Crew members will advise guests on each sailing of the particular masking Requirements onboard and ashore CORPORATION, of.... You sharing your experience, Johanna, although we regret to hear of your words, another cruise... This all takes up to 21 days to process, regardless of the visited! At embarkation, Pre-Embarkation COVID-19 test may be copied, reproduced, republished, uploaded, posted, transmitted or. Cruises ' Risk-Free Guarantee Future cruise Credit negative Antigen or PCR test longer for fully vaccinated.! Should another guest select the reservation, unvaccinated passengers able to provide proof of:... Voucher but no cash refund they reserve the right not to use photo. Longships, and built specifically for at your request retain the majority of our guests be! Regret to hear of your complaint I '' 5YU # % twffsv,. Viking to retain the majority of our party have not received a 19. Antigen at the terminal days in length that do not need to present a pre-arrival COVID-19 test Independent., masks have been reintroduced in all states guests must arrange with a shore side company regulate!
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