Forbes Travel Guide can also conduct incognito inspections to assess adherence to the standards. 2021 FORBES TRAVEL GUIDE STANDARDS Performance Notification Policy. Restaurant and spa sustainability scores will not yet be factored into the Rating algorithm for their inaugural year and will be provided only for informational feedback in 2022. We inspect every hotel, restaurant, spa and cruise ship in person, visiting anonymously as a typical guest. WebForbes Travel Guide is the only independent, global rating system for luxury hotels, restaurants and spas. April 3, 2023 Session: Click Here to Register Today! Location 4.1. There are not any dishes more than one-quarter empty and there are not any juice pitchers more than half empty, If a buffet, the presentation is exceptionally eye appealing and inviting Sense of Luxury, If a buffet, there is an a la minute option for individual preparation of egg dishes and/or other hot foods If a buffet, all appropriate dishes are clearly and elegantly labeled, 2022 FORBES TRAVEL GUIDE STANDARDS Revised Hotel Standards. The following requirements and maintence scores are effective for the 2021 standards year, 2022 awards year. RESTAURANT Forbes These are exceptional properties, offering high levels of service and quality of facility to match. The guest is offered a choice of room rates and types when available and/or appropriate (Guest Comfort & Convenience) Reservationist can readily describe the various physical elements in the guest room (Technical Execution, Skill & Knowledge), The guest is offered a choice of room rates and types when available and/or appropriate and staff can readily describe the various physical elements in the guest room (Guest Comfort & Convenience), Reservationist can describe hotel facilities with clarity, Reservationist can describe hotel facilities and procedures with clarity, Details of the booking are repeated for confirmation A confirmation number is offered, Details of the booking are repeated for confirmation and confirmation number is given, Confirmation is received within 24 hours of the call (Efficiency) Confirmation email is accurate (Technical Execution, Skill & Knowledge), Confirmation is offered and received within 24 hours of the call. Each Forbes Travel Guide standard reflects a category of the guest experience known as a Classification. HOTELS Cleanliness & Condition (NEW replacing Courtesy & Manners) Graciousness, Thoughtfulness & Sense of Personalized Service Guest Comfort & Convenience Sense of Luxury RESTAURANT Food and Beverage Quality Graciousness, Thoughtfulness & Sense of Personalized Service Guest Comfort & Convenience Sense of Luxury SPA Graciousness, Thoughtfulness & Sense of Personalized Service Guest Comfort & Convenience Sense of Luxury Wellness (NEW replacing Courtesy & Manners), 2021 FORBES TRAVEL GUIDE STANDARDS 2022 Rating Award Qualification Scores and Maintenance Requirements. %
Removed COVID-19 Concession This standard will revert to the original requirements in 2022 evaluations. Some standards have been retired to reflect the industry response to Covid19. 31 Did the departure process, staff or level of thoughtfulness stand out in any way? Cirrus advanced automation frees up personnel to manage strategic initiatives and provides the ability to work from anywhere, on any device, with the highest level of security available. A variety of low-impact equipment is available, Water is readily available within the fitness center, Fresh fruit and/or snacks are available in or near the fitness area, Chilled towels are presented in the fitness area, Availability of fitness classes or personal training is made known, The facility provides a fresh and comfortable workout environment, The room has an extremely fresh, comfortable atmosphere when the guest returns, During evening service, an effort is made to set an appropriate atmosphere, Upon arrival, the room has an extremely fresh, comfortable atmosphere, The room promotes good sleep with convenient blackout functionality and/or other elements Fresh flowers or live plants are provided by the hotel in the guest room The hotel allows guests the ability to seamlessly continue health-conscious lifestyles during their stay, if desired, There is a strong sense of health safety and security throughout the property, The menu includes a variety of health-conscious beverages, Menu offers a variety of nutritionally focused options; dietary restrictions are considered, Foods and beverages are fresh and use high quality ingredients, If provided, beverage menu features a selection of non- alcoholic beverage options The lounge environment is very comfortable, including appropriate temperature, and the air is fresh, The menu includes a choice of health-conscious beverages, Once the guest is seated, water is proactively offered or provided within five minutes During a 90-minute period in warm conditions, some sort of complimentary refreshment is proactively passed by staff The pool area provides adequate sun protection measures, including shade options and sun protection products, Poolside menu offers a variety of nutritionally focused options; dietary restrictions are considered. Sustainability continues to be an important focus point for the travel industry as well as to todays discerning luxury traveler, and it will remain a large part of the conversation with our Standards Advisory Committee, for which we are excited to usher in new members in 2022. Our insights and analytics help create a memorable service experience through the assessment of internationally recognized benchmarks, emotional intelligence, and brand specific standards. No one can buy a rating; all ratings are earned through our objective inspection process. We pay our own way. To Achieve - the composite score required to be awarded the associated Star Rating for the first time. This interactive flipbook is created with FlippingBook, a service for streaming PDFs online. Hotel composite scores will only be able to increase with this update and will not be negatively affected in any instances where there is noncompliance to Sustainability standards. The following Classifications are represented within 2022 standards for hotels: Cleanliness & Condition These standards address hygiene and maintenance, Courtesy & Manners These standards address basic good manners and social skills, Efficiency These standards address the expected time of delivery of service, Food & Beverage Quality These standards relate to the quality of the food and beverage provided, Graciousness, Thoughtfulness & Sense of Personalized Service These standards address the sense of individualized attention, care, concern and the ability to anticipate guest needs intuitively Guest Comfort & Convenience These standards impact a guests physical comfort and ease as well as reduce anxiety and embarrassment Sense of Luxury These standards are designed to represent areas of the guest experience that are particularly noteworthy. Moving forward, the property will be required to maintain its current Star Rating per standard maintenance score requirements without going into a second year of Performance Notification. WebProfessional Records: The laws and standards of our profession require that protected health information about you be kept in your clinical record. WebForbes Travel Guide Star Rated Hotels, Restaurants & Spas We are the only independent, global rating system for luxury hotels, restaurants and spas. Web183 reviews. Let us inspire you with stories about what's new and exciting in luxury travel. Channels of communication among staff are consistent and complete one does not have to fully repeat themselves and requests are conveyed to the appropriate staff Content on the hotel website is up-to- date, free of errors and grammatically correct Bookings made through the property website can be amended or cancelled online The guest room is free of excessive cleanliness and condition issues The public areas are free of excessive cleanliness and condition issues If a buffet, the traffic flow is convenient. Web2021 HOTEL STANDARDS REVISIONS OVERVIEW2021 FORBES TRAVEL GUIDE STANDARDS Performance Notification Policy Properties unable to achieve the designated maint. Only offering paper newspapers or magazines will receive No Compliance. on the right to download FTG Casira standards. The following Classifications are represented within 2021 standards for hotels: Terms in this set (10) These standards address hygiene and maintenance Cleanliness & Condition These standards address basic good manners and social skills Courtesy & Manners These standards address the expected time of delivery of service Web2022 FORBES TRAVEL GUIDE STANDARDS Revised Hotel Standards. No one can buy a rating under any circumstance. xZ[o6}GyX^Di[2C7N,;Gk[LTKR~WJ'x,)d*TZB6b6 This single interaction may be initiated via phone call or email, before or during the guests stay, or it may be an in-person interaction at the desk. WebFitness Facility (Wellness Classification) Water is readily available within the fitness center. Web2021 FORBES TRAVEL GUIDE STANDARDS 2022 Rating Award Qualification Scores and Maintenance Requirements. WebWe have 60 years' experience in service standards development and assessment. The following standards are new or have been re-classified as Wellness standards. Our highly trained inspectors visit every property we rate, evaluating based on up to 900 objective criteria. This free virtual hospitality training session will focus on Hospitality Trends; Sustainability, and Understanding Standards. Contact us for media requests about Forbes Travel Guide, See the latest news about Forbes Travel Guide, Our Brand Officials represent the best in luxury hospitality, Meet the industry VIPs who help shape our standards, View our full list of annual Star Rating Award recipients. WebForbes Travel Guide is the only independent, global rating system for luxury hotels, restaurants and spas. Staff can capably answer questions about the entire hotel or obtains effective and prompt assistance The guest's name is used naturally as a signal of recognition Staff closes interactions with polite, appropriate remarks, Graciousness, Thoughtfulness & Sense of Personalized Service Graciousness, Thoughtfulness & Sense of Personalized Service, All staff encountered are wearing professional, clean and well-fitted uniforms, 15 All staff encountered are extremely well-groomed, Staff maintains alert posture and behaves professionally in view of the guest If hotel transportation service is utilized, the appearance and hospitality skills of the staff are professional and courteous Staff does not decline any request without offering appropriate alternatives Bellman arrives within eight minutes of departure assistance request; or within five minutes of pre- arranged luggage pick-up time Time spent settling the folio does not exceed five minutes Luggage service is secure, seamless and does not require the guest to identify or prompt for luggage at any time once a hotel staff member has collected it from the room Staff accepting payment specifically thanks the guest and closes the interaction with a polite and appropriate remark Staff proactively offers transportation assistance, not waiting for the guest to exit the hotel and seek transport The final folio is offered to guest for review prior to processing, Made with FlippingBook Learn more on our blog. Wellness Forbes Travel Guide is thrilled to present a new classification that will be incorporated into Hotel, Restaurant and Spa standards Wellness. DESTINATIONS | Kuwait WE ARE Exacting Our incognito inspectors visit every property we rate, evaluating based on up to 900 objective standards. And these Five-Star newcomers shine from Texas to Tokyo. Our knowledge of the local customs and conveyance standards unique to each County allows us to offer competitive and timely service. The following standards will now be evaluated as part of Digital Services: An online hotel booking engine or mobile application is available (Guest Comfort & Convenience), Booking engine is convenient and allows the guest to sort through different room features (Guest Comfort & Convenience), Booking engine offers a rate and availability calendar (Guest Comfort & Convenience) Rate types and inclusions are clearly and conveniently described during the online booking process (Technical Execution, Skill & Knowledge), Online room descriptions are helpful, with accurate photos included (Technical Execution, Skill & Knowledge), It is possible to make special requests and/or additional arrangements through the online booking engine (Guest Comfort & Convenience), The deposit and cancellation policy is clearly explained before the booking is processed online (Technical Execution, Skill & Knowledge), For online bookings, confirmation is immediate (Technical Execution, Skill & Knowledge), 2022 FORBES TRAVEL GUIDE STANDARDS Hotel Updates. The arriving guest is escorted to a chair, and set-up assistance is provided or offered Once the guest is seated, water is proactively provided or offered within five minutes The pool area provides adequate sun protection measures, including shade options and sun protection products (Wellness) The pool deck/beach exhibits a well-organized and professional appearance; vacated loungers and used serviceware are swiftly cleared (Technical Execution, Skill & Knowledge) All chairs, tables, pads, towels and umbrellas are of exceptional quality (Sense of Luxury) All chairs, tables, pads, towels and umbrellas are clean and in excellent condition (Cleanliness & Condition) This standard will be N/A if the guest is made aware that some services or amenities are suspended. Staff can capably answer questions about the entire hotel or obtains effective and prompt assistance, 10 The guest's name is used naturally as a signal of recognition, 11 Staff closes interactions with polite, appropriate remarks, 12 All staff encountered are wearing professional, clean and well-fitted uniforms, 13 All staff encountered are extremely well-groomed while appropriately representing the property style, 14 Staff maintains alert posture and behaves professionally in view of the guest, 15 Staff does not decline any request without offering appropriate alternatives, 16 Guests are greeted curbside within 30 seconds of arriving, If hotel transportation service is utilized, the appearance and hospitality skills of the staff are professional and courteous, 18 Luggage assistance is immediate at curbside and offered by the staff, 19 The guest is escorted or directed to the appropriate registration area, 20 Time from arriving at reception area until registration is complete does not exceed five minutes, Special requests or bookings made prior to arrival are confirmed during registration or upon entering guest room, 22 All details of the reservation are accurate; departure date is confirmed during registration, 23 The guest is escorted or directed to their room, Luggage service is secure, seamless and does not require the guest to identify or prompt for luggage at any time once a hotel staff member has collected it, 26 Luggage arrives within 10 minutes of registration completion, Orientation to the hotel is discreet and helpful, consisting of only relevant and important facts that do not overwhelm the guest Orientation to the guest room is discreet, helpful and appropriate to the location, including only facilities or services that might otherwise be overlooked or are unique, If guest room is not ready beyond hotel's check-in time, staff makes thoughtful suggestions to ensure the guest's comfort while they wait, and an estimated wait time is made known and honored within 15 minutes. Fitness Facility (Wellness Classification) Chilled towels are presented in the fitness area. WebAffiant further says that the above mentioned amounts due or to become due to said subcontractors, materialmen, and laborers for work done or machinery, materials, and fuel furnished %PDF-1.7
Our insights and analytics help create a memorable service experience through the assessment of internationally recognized benchmarks, emotional intelligence, and brand specific standards. All ordered items are accurately served The bill is accurate, The arriving guest is escorted to a chair, set-up assistance is provided or offered and water is offered or proactively served, Sun protection products are conveniently available (Guest Comfort & Convenience), The pool deck/beach exhibits a well-organized and professional appearance (Efficiency), All chairs, tables, pads, towels and umbrellas are of exceptional quality and in excellent condition (Cleanliness & Condition), If appropriate to the destination, the pool/beach provides an excellent variety of activities and/or amenities, All ordered items are accurately served and the bill is correct, 2021 FORBES TRAVEL GUIDE STANDARDS High Impact Classification Changes. Our highly trained inspectors visit every property we rate, evaluating based on up to 900 objective criteria. There are ample dishes and utensils for self-service ) while also introducing new standards that consider the guests renewed focus regarding cleanliness and condition ( The guest room is free of excessive cleanliness and condition issues ). The wastebaskets are emptied, The bedroom is tidied, with significant debris removed from floors and furnishings ; wastebaskets are emptied and reading materials are straightened, During evening service, toiletries and cosmetics are neatly arranged (Guest Comfort & Convenience) High quality underliners are used for toiletries on vanity or counter surfaces, but not under items on narrow shelves (Sense of Luxury), During evening service, the guests toiletries are neatly arranged. Private and Confidential Five Star Travel Corporation, 2021. Any single-use amenity that is more than half depleted has a fresh product added, Any soap or bathroom amenity that is more than half depleted has a fresh product added, If depleted, during evening service, amenities are plentifully supplied, Bedroom and bathroom amenities are sufficiently supplied to last until the next service, The hotel collateral in the room is elegant or distinctive in a way that is notable, Hotel collateral and any printed products , such as stationery, reading material , notepad paper or pens, are elegant or distinctive in a way that is notable, If provided, printed products, such as stationery, postcards, envelopes, notepad paper or pens, are elegant and of high quality, Printed collateral and reading material are in excellent condition, Hotel collateral and any printed products are in excellent condition, All collateral is accurate and magazines are current, Hotel collateral is accurate; if provided , magazines are current, The room is supplied with a variety of high quality amenities. Let us inspire you with stories about what's new and exciting in luxury travel. Cleanliness 4.5. Hotels should be prepared for staffing against high demand for quality that sees no slowdown in the foreseeable future guests expectations are on the rise. WebForbes Travel Guide Star Rated Hotels, Restaurants & Spas We are the only independent, global rating system for luxury hotels, restaurants and spas. Guests are politely greeted curbside within 30 seconds of arriving, Luggage assistance is immediate at curbside and offered by the staff, The guest is offered an escort to their room The guest is escorted or directed to their room, If a printed folio is provided, a folder or envelope is offered (Guest Comfort & Convenience), The final folio is automatically and neatly placed in a folder or envelope, or delivered via email in accordance with the guests preference. Are new for hotel evaluations in the world for your next trip score will have their Performance Notification Policy unable. 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Location 4.1. There are not any dishes more than one-quarter empty and there are not any juice pitchers more than half empty, If a buffet, the presentation is exceptionally eye appealing and inviting Sense of Luxury, If a buffet, there is an a la minute option for individual preparation of egg dishes and/or other hot foods If a buffet, all appropriate dishes are clearly and elegantly labeled, 2022 FORBES TRAVEL GUIDE STANDARDS Revised Hotel Standards. The following requirements and maintence scores are effective for the 2021 standards year, 2022 awards year. RESTAURANT Forbes These are exceptional properties, offering high levels of service and quality of facility to match. The guest is offered a choice of room rates and types when available and/or appropriate (Guest Comfort & Convenience) Reservationist can readily describe the various physical elements in the guest room (Technical Execution, Skill & Knowledge), The guest is offered a choice of room rates and types when available and/or appropriate and staff can readily describe the various physical elements in the guest room (Guest Comfort & Convenience), Reservationist can describe hotel facilities with clarity, Reservationist can describe hotel facilities and procedures with clarity, Details of the booking are repeated for confirmation A confirmation number is offered, Details of the booking are repeated for confirmation and confirmation number is given, Confirmation is received within 24 hours of the call (Efficiency) Confirmation email is accurate (Technical Execution, Skill & Knowledge), Confirmation is offered and received within 24 hours of the call. Each Forbes Travel Guide standard reflects a category of the guest experience known as a Classification. HOTELS Cleanliness & Condition (NEW replacing Courtesy & Manners) Graciousness, Thoughtfulness & Sense of Personalized Service Guest Comfort & Convenience Sense of Luxury RESTAURANT Food and Beverage Quality Graciousness, Thoughtfulness & Sense of Personalized Service Guest Comfort & Convenience Sense of Luxury SPA Graciousness, Thoughtfulness & Sense of Personalized Service Guest Comfort & Convenience Sense of Luxury Wellness (NEW replacing Courtesy & Manners), 2021 FORBES TRAVEL GUIDE STANDARDS 2022 Rating Award Qualification Scores and Maintenance Requirements. %
Removed COVID-19 Concession This standard will revert to the original requirements in 2022 evaluations. Some standards have been retired to reflect the industry response to Covid19. 31 Did the departure process, staff or level of thoughtfulness stand out in any way? Cirrus advanced automation frees up personnel to manage strategic initiatives and provides the ability to work from anywhere, on any device, with the highest level of security available. A variety of low-impact equipment is available, Water is readily available within the fitness center, Fresh fruit and/or snacks are available in or near the fitness area, Chilled towels are presented in the fitness area, Availability of fitness classes or personal training is made known, The facility provides a fresh and comfortable workout environment, The room has an extremely fresh, comfortable atmosphere when the guest returns, During evening service, an effort is made to set an appropriate atmosphere, Upon arrival, the room has an extremely fresh, comfortable atmosphere, The room promotes good sleep with convenient blackout functionality and/or other elements Fresh flowers or live plants are provided by the hotel in the guest room The hotel allows guests the ability to seamlessly continue health-conscious lifestyles during their stay, if desired, There is a strong sense of health safety and security throughout the property, The menu includes a variety of health-conscious beverages, Menu offers a variety of nutritionally focused options; dietary restrictions are considered, Foods and beverages are fresh and use high quality ingredients, If provided, beverage menu features a selection of non- alcoholic beverage options The lounge environment is very comfortable, including appropriate temperature, and the air is fresh, The menu includes a choice of health-conscious beverages, Once the guest is seated, water is proactively offered or provided within five minutes During a 90-minute period in warm conditions, some sort of complimentary refreshment is proactively passed by staff The pool area provides adequate sun protection measures, including shade options and sun protection products, Poolside menu offers a variety of nutritionally focused options; dietary restrictions are considered. Sustainability continues to be an important focus point for the travel industry as well as to todays discerning luxury traveler, and it will remain a large part of the conversation with our Standards Advisory Committee, for which we are excited to usher in new members in 2022. Our insights and analytics help create a memorable service experience through the assessment of internationally recognized benchmarks, emotional intelligence, and brand specific standards. No one can buy a rating; all ratings are earned through our objective inspection process. We pay our own way. 
To Achieve - the composite score required to be awarded the associated Star Rating for the first time. This interactive flipbook is created with FlippingBook, a service for streaming PDFs online. Hotel composite scores will only be able to increase with this update and will not be negatively affected in any instances where there is noncompliance to Sustainability standards. The following Classifications are represented within 2022 standards for hotels: Cleanliness & Condition These standards address hygiene and maintenance, Courtesy & Manners These standards address basic good manners and social skills, Efficiency These standards address the expected time of delivery of service, Food & Beverage Quality These standards relate to the quality of the food and beverage provided, Graciousness, Thoughtfulness & Sense of Personalized Service These standards address the sense of individualized attention, care, concern and the ability to anticipate guest needs intuitively Guest Comfort & Convenience These standards impact a guests physical comfort and ease as well as reduce anxiety and embarrassment Sense of Luxury These standards are designed to represent areas of the guest experience that are particularly noteworthy. Moving forward, the property will be required to maintain its current Star Rating per standard maintenance score requirements without going into a second year of Performance Notification. WebProfessional Records: The laws and standards of our profession require that protected health information about you be kept in your clinical record. WebForbes Travel Guide Star Rated Hotels, Restaurants & Spas We are the only independent, global rating system for luxury hotels, restaurants and spas. Web183 reviews. Let us inspire you with stories about what's new and exciting in luxury travel. Channels of communication among staff are consistent and complete one does not have to fully repeat themselves and requests are conveyed to the appropriate staff Content on the hotel website is up-to- date, free of errors and grammatically correct Bookings made through the property website can be amended or cancelled online The guest room is free of excessive cleanliness and condition issues The public areas are free of excessive cleanliness and condition issues If a buffet, the traffic flow is convenient. Web2021 HOTEL STANDARDS REVISIONS OVERVIEW2021 FORBES TRAVEL GUIDE STANDARDS Performance Notification Policy Properties unable to achieve the designated maint. Only offering paper newspapers or magazines will receive No Compliance. on the right to download FTG Casira standards. The following Classifications are represented within 2021 standards for hotels: Terms in this set (10) These standards address hygiene and maintenance Cleanliness & Condition These standards address basic good manners and social skills Courtesy & Manners These standards address the expected time of delivery of service Web2022 FORBES TRAVEL GUIDE STANDARDS Revised Hotel Standards. No one can buy a rating under any circumstance. xZ[o6}GyX^Di[2C7N,;Gk[LTKR~WJ'x,)d*TZB6b6