And theyre looking for value, I think, in the hours that theyre actually seeking to work on the platform. And so when we started doing deliveries, we started noticing that wow, some restaurants are really, really fast and efficient and other restaurants take a little bit longer. In such a situation, I would first gather the required data to understand the root cause. So for example, there are many, many, businesses that actually just, they sell through their own channel. Obviously, if you have more time to deliver something less perishable. And so, I think unless you are maniacally focused on it, I think it is difficult to maybe make it all the way through all the ups and downs and so find something that youre obsessive about. Interview question for Senior Manager.1. Those were the three questions that we were trying to answer. My parents came here with maybe $200 in the bank, and it was, you know, were gonna make it or not situation; there wasnt really much of an in-between road, but I think when you have nothing to lose you also have a lot of upside as a result. Tony Xu: Yeah, I dont think its necessarily one mechanism or two mechanisms. You can work alongside governments and elected officials on that, but you cant control that outcome, but you have to be prepared for what the consequences are. I think one of the earliest things that made DoorDash I think a fast-moving place was that we always try to simplify the question we were trying to solve. But they use the dashers on our network and the software that weve created to facilitate their own on-demand or same-day deliveries. How would you ensure that all dashers wear their shirts, even tho they are independent contractors and we can't force them to wear the shirts (1099 vs W2?" Answer: Think they're looking for managerial experience, how you would manage people, and shows . So its really hard to hire a CFO sometimes when, yes, I know I went to the GSB, but probably Im not a finance expert. However, you should be familiar with the syntax of your preferred language such as Java, Python, C#, C/C++. Tony Xu: Of course. But these are skills that I had to go and try to learn from those who were the best to kind of form my own view of what that meant. I know Tony, many of us have been following DoorDash for a while, and seeing the wildly successful IPO that you recently had congratulations on that, by the way. This is our platform in which were taking products from our marketplace and were giving them to merchants so that they dont have to rely on us. Tony Xu: Sure, I think its really hard to follow maybe a curricula or some prescribed set of steps to do something that has very high variance. Joy Huang: With that, Tony. A Y combinator-backed company, DoorDash is . Theres a lot of work thats left to go. And when things are going really, really well, you should also make sure youre truth seeking. And you dont tend to just do that overnight. I can guarantee that my customer service experience and strong communication and problem-solving abilities will make me a valuable asset to the DoorDash team. Its a very important part of what we do. Combo with drink? Once a year, he and Mr. Tang, now DoorDashs chief product officer, race each other in a sprint. And whether thats up variance or down variance, you should be prepared. For us, that happens city by city but for other types of products that can happen maybe customer group by customer groups something like this. Influenced by his entrepreneurial and hardworking parents, Xu started DoorDash in his apartment while attending Stanford Graduate School of Business. Tony Xu: Yeah, well, I think the first lesson that we learned is, whats ultimately the almost overly simplified problem that youre trying to solve and, if you can ask yourself that question very crisply, I think thats a very clarifying way to really test ideas very quickly. Now on the flip side, youre right. And so for you personally, how did you make sure that you could constantly learn and adapt as the CEO? Tony Xu: Yeah, I think its always focusing on the inputs not the outcomes. DoorDash had many ups and downs and we still do. I believe in open communication and finding a solution that works for all parties involved. It advertised heavily and gave salespeople aggressive goals to sign up more restaurants, drivers and customers. Moreover, my effective communication and collaboration, coupled with my strong analytical and strategic thinking and quick ability to learn and adapt to new technologies, make me an outstanding candidate. Tony visited Stanford Graduate School of Business as part of View From The Top speaker series where students like me sit down to interview business leaders from around the world. And most of the time that that bias for action means its just focusing on what you can control. Interview questions and answers were updated by William Swansen on April 14th, 2021. Interview process at DoorDash Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 65% About a week 22% About two weeks 7% More than one month 3% About a month 3% Most reported steps They have no interview 58% Background check 49% Other 12% Phone call/screening 12% On-site interview 7% Least reported steps You will be asked hypothetical questions in the interview, as well as checked on your technical skills and past work experiences. That they can create their own digital channels. And I think what most consumers know us for which we bring you lunch or dinner, or now increasingly, convenience items and grocery supplies and things like this. As a subscriber, you have 10 gift articles to give each month. Off hours, the pay is lower, so he also drives for Grubhub, Lyft, Caviar, Deliv and Instacart. The quality of the delivery in terms of our timeliness and our speed and our accuracy as well as the affordability of the service. Joy Huang: Yeah, my guess is a lot of audience dialing in are watching this interview with food they got from DoorDash right now. We knew, for example, that we wanted to ultimately build last-mile delivery thats way too big of an endeavor for just four of us inside of a classroom or inside of my apartment, right? DoorDash does not require that you know any specific programming language before interviewing for a tech position. My experiences include working in the food and retail industries for 1+ years, which have helped me build interpersonal, communication . And I think thats really what starting a company really is and so, when I think theres lots of variants and youre learning pretty much on the fly a new job every week in the beginning, later on maybe every month, every six months, you really have to find other maybe first principles that have accumulated in other parts of your life to really get you over the hump at times. And so I think that responsibility is very, very serious, and its one where we have to help them achieve their goals of flexibility and value. DoorDash had been widely criticized for its old pay model, in which customer tips effectively went to DoorDash rather than to the worker in many cases. Tony is an intense and obsessive person, said Andrew Munday, DoorDashs former head of operations. Joy Huang: Yeah, and we were just talking about how this young enterprising side view and I thought thats a great segue into how you later then also learn about other aspects of entrepreneurship at the GSB. I would first carefully read and confirm the order details and then prioritize the organization of the order to ensure timely and accurate delivery. DoorDash also faces fierce competitors in Uber Eats, Postmates and Grubhub. So, this is why, for instance, we have everyone at the company do deliveries once a month or do customer service once a month. And true to this lean startup MVP methodology, you and your co-founders were really scrappy at the beginning. Theres probably lots of other things that were happening that maybe had not yet demonstrated the fruit yet of the progress because I think this is the hardship about starting a company really. This is what I mean by skills. Moreover, customer satisfaction data could highlight issues with certain menu items or delivery locations and inform the changes to restaurants and drivers to improve the overall delivery experience. For many companies, going public is a choice, said Pete Flint, an investor at the venture capital firm NFX whose partner backed DoorDash. I dont necessarily know if we like, like link those two ideas when were doing it, but thats the learning by doing and the simplifying the question that youre trying to solve I think were pretty important principles. I also set realistic goals for myself and strive to communicate consistently with my team to ensure a smooth workflow and avoid unnecessary stress. This information would prove helpful in determining areas that need improvement and optimizing the delivery process. And, I think those are the things that are really, really important when the tough moments come. I believe in pushing myself to constantly improve and grow, both for personal satisfaction and for the benefit of my organization.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-leader-1','ezslot_10',154,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-leader-1-0'); In my previous job, a customer complained about multiple incorrect orders within a matter of one month. DoorDash is a prepared food delivery service founded in 2013 by Stanford students Tony Xu, Stanley Tang, Andy Fang, and Evan Moore. That has led to some consolidation: Last year, DoorDash acquired Caviar, a smaller delivery company focused on upscale restaurants, for $410 million. Make room at the table. Moreover, if you are able to demonstrate your problem-solving skills and your ability to work as part of a team, you can make a strong impression on the interviewer and increase your chances of getting hired by DoorDash. I would apologize to them for the inconvenience and provide them with an estimated time of arrival while offering them to check our application regularly for updates. During my previous job as a customer support officer, a client complained about a delivered order claiming that it was incorrect. I think by demonstrating that not just to a small group of people at the company, but really to pretty much everyone at the time. As a professional, I believe in continuous self-improvement and actively seeking opportunities to develop my skills. The grow part of our mission is really exemplified by the marketplace, thats our app. Click here. You should also know some of the languages' nuances, such as how memory management works, or the most commonly used . Some customers really seem to care about a certain type of salad for example, versus what others may just consider to be a mundane meal. 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