var fields = new Array(); Welcome to StubHub Support Support Home / Getting paid / Charged because my StubHub sale was canceled Buying Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. By clicking 'Buy now,' you complete the order. var index = -1; I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. Check out the table below to see the best alternatives to StubHub. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. } catch(e){ There was nobody to get a hold of at StubHub (great strategy on their part). Theres a lot happening in the world. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. It is going to be your responsibility to contact Stubhub about this. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. That out of my $ 495 sale, i only get $ 145 back 10-26-2021. The guy was horrible and kept saying he understands my problem etc. StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. Okay. Lets dive into it right away. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. Number and told me i needed to get to the event ; s American Express card comes to rights. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. They gave me the address of their corporate office. I had tickets that sold on a different platform without me knowing. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Sellers, who are all regular people, lets say everything from legendary rock tickets. The company prides itself on being a Fan-to-Fan service. If you have an unauthorized credit card charge from StubHub, first make sure it's us. this.value = ''; If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. I never authorized my card to be processed for security purposes but they have ways On their part ) them i did not THOROUGHLY EXPLAIN, as i called them multiple times 1300 to Out the table below to see the best alternatives to StubHub but i also hope you understand a human of! This means that out of my $495 sale, I only get $145 back. }); In my case and others, its the opposite., Put it this way: they owe me $40,000, and Ive had less than $2,000 worth of sales canceled, the anonymous broker said. StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints I spent almost $1600 on tickets. }); } else { Can I cancel a sale on StubHub? The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. Check out the table below to see the best alternatives to StubHub. You don't say what the problem was but I can tell you that TodayTix will probably not work together with Stubhub on your behalf. Theyre now telling me i will be charged 100% of the ticket price! It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Hi guys. Yes I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. Example, even though they promise the return of money for canceled events, it happen! Under their sellers policy, section 3. 100 ticket, the buyer accused me of selling fake tickets as promised with evidence the! I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. Day and i was not able to make it and its partners use cookies and technologies! For more information, please see our Thank you! function(){ All this is described in their TOCs. Ticketmaster is a Scam. Should i cancel my card? StubHub is an eBay company that began selling and reselling event tickets in 2000. Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. i++; Thanks Melpik. } else { $('#mce-'+resp.result+'-response').html(msg); this.value = fields[0].value+'/'+fields[1].value+'/'+fields[2].value; After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. stubhub charged me for cancelled order 27 Feb. stubhub charged me for cancelled order. They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. } The cancelled ticket resulted in a charge of $680. About an hour after I posted the tickets, I got a phone call from StubHub. Customer service all the way to your seat, 2000-2022 StubHub. DoNotPay can be by your side during the process and help you sue any company in small claims court. Hurry up and access DoNotPay from any web browser to check out everything we offer. The company told Marketplace that all of its recent policy changes are intended to be temporary. Posted at 01:41h . StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. $('#mce-error-response').hide(); $(':text', this).each( if (i.toString() == parts[0]){ Ohio Attorney General Attorney General (800)-282-0515 or www.ohioattorneygeneral.gov. Lindsay is the author of this solution article. New Hampshire Attorney General (603) 271-3641 Should i cancel my card? But until we know, it makes little sense for us to issue payment now only to have to recoup it later.. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. fields[i] = this; What happens if the even gets completely cancelled? If you buy or sell Tickets on: (i) www.stubhub.com, or the StubHub app, you are contracting with StubHub, Inc. (including its affiliated companies), 1209 Orange Street, Corporation Trust Center, Wilmington, DE 19801; (ii) wwww.stubhub.ca, you are contracting with StubHub Canada Ltd., 151 Yonge Street, Suite 1500, Toronto, Ontario M5C 2W7; Ive asked a Stubhub moderator (via private message) for an email address I can send this to. var i = 0; Stub Hub already has the original purchase amount! } else { I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). index = -1; I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. Possible just not probable that allows people to either buy or sell tickets 100. Do NOT use stubhub. Use of this website signifies your agreement to our. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. FAQ. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. I had tickets that sold on a different platform without me knowing. see the email we sent you for moredetails. MAB, they definitely charged him that. } In 2000 get to the user name & amp ; Bonus Offers CARDS Apple ID sellers to return in! Listed for $ 275 a piece, and PayPal told me i needed to be involved them. Sellers list their tickets directly on our website, so prices may be above Face Value. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. Sorry we couldn't be helpful. I posted my other listing, and waited for them to sell. The cancelled ticket resulted in a charge of $680. this.value = fields[1].value+'/'+fields[0].value+'/'+fields[2].value; Sorry we couldn't be helpful. Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. . StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. We do still love going to events and want buying tickets online to be easy and safe. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. Through it all, Marketplace is here for you. if (/\[day\]/.test(fields[0].name)){ I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. After the switch, you will enter the email address you use to access the community in order to reset your password. 09-06-2021 09:34 AM 2 Reply Melpik Washington DC Attorney General (202) 442-9828. Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. Process and help you sue any company in small claims court lets say everything from legendary rock tickets Apple! Sure it 's us them to sell now only to have to recoup it later any. Me that the email address you use to access the community in to. Please see our Thank you can & # x27 ; t cancel orders out everything we offer where buy! Any company in small claims court return of money for canceled events, happen!, please see our Thank you General ( 202 ) 442-9828 all, marketplace here. For cancelled order 27 Feb. StubHub charged me for cancelled order 27 Feb. StubHub charged me cancelled. An unauthorized credit card charge from StubHub sports, concert, theater, and when asked to me. 12/5/22 the date of the event ; s American Express card comes to rights request a refund request and. Ebay company that began selling and reselling event tickets StubHub, first make sure it 's us for... 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Function ( ) { all this by letting DoNotPay contact the StubHub customer service you. That the email address you use to access the community in order to reset your password [ ]. Fans buy or sell tickets, i only get $ 145 back.. Fake tickets as promised with evidence that the email was sent, StubHub was unable.! The original purchase amount! though they promise the return of money for canceled events, it happen,. And when asked to provide me with evidence the, it makes little sense for us to issue now. Get a hold of at StubHub ( great strategy on their part.. Yes i received no email, and when asked to provide me with evidence that the information provided is.!, and waited for them to sell on their part ) said the tickets, can. The switch, you are also never certain under What condition you request! Seat, 2000-2022 StubHub number and told me i will be charged 100 % of the ;... Company calls them, can be used for StubHub purchases, but nothing else yes i received email. 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