If your internet connection is weak, then you may see a lower quality version of the video until you reach stronger internet connection. I received an ALERT that said my phone is not powerful enough to score the challenge. With ZIN, you'll teach sooner, feel confident faster and never feel alone in your Zumba journey. I've been a ZIN Member since DEC 2019. As a matter of policy, BBB does not endorse any product, service or business. Only ZIN Members can access a whole world of advanced trainings and skill-boosting courses designed to sharpen your skills, help you reach new audiences and add new classes to your teaching calendar. I noticed I was being charged still, and contacted Zumba again- still received emailed response indicating they received my requests. Zumba Zin Membership Cancellation A registration cannot be cancelled less than 24 hours before the session begins; therefore, a refund will not be issued once the Licensing Program date has passed. Zumba acknowledged to me over the phone yesterday that the messed up the cancellation request and have been billing me all year, but refuses to refund me for anything more than 3 months. Once its downloaded, it will be available on your ZIN Play app. In the event that the registrant's ZIN Account is not in good standing at the time of the event (August 10 -August 13, 2023), the Convention Registration will be canceled and you will not receive a refund. We make no representation that the Content is appropriate or available for use in other locations, and accessing the Site or Content from jurisdictions where such access or the Content is illegal is prohibited. I've been a ZIN Member since DEC 2019. RELIANCE ON ANY INFORMATION PROVIDED BY THE SITE, THE MATERIALS, OR ANY ZUMBA EMPLOYEES OR OTHERS APPEARING ON THE SITE OR IN ANY MATERIALS IS SOLELY AT YOUR OWN RISK. Categories. So i couldnt pay 6 months term because its blocked already and they keep pestering me with emails. SYNC Network Members receive an I feel extremely privileged to be teaching Zumba Gold classes for active older adults. If you make a Submission, you represent and warrant that you own or otherwise control any rights therein and any and all elements thereof; that you have the rights from any and all third parties appearing in such Submission to grant the license contained in these Terms for such third parties' names, images or likenesses and any other third party-owned elements as necessary in and as part of your Submission; and that your Submission will not infringe or violate the rights of any third parties, including, but not limited to, copyrights, trademarks, rights of publicity/privacy, patent, trade secret or confidentiality. You may not otherwise copy, reproduce, distribute, publicly display, sell, create derivative works from, decompile, reverse engineer, disassemble, or otherwise exploit any Content, code, data or materials on the Site including, but not limited to, any music, videos, or photographs. Checkout the ZIN Glossary for a breakdown of frequently used Zumba terminology. It's now going on yet another 5 days. The ZIN Play app is the all-in-one mobile application for music playlist creation and choreo, exclusively available and free for all ZIN members. WebLearn how to teach effective and challenging water-based workouts that integrate the Zumba formula into traditional aqua fitness disciplines. We use your ZIN Member Since Date to determine how long you have been a ZIN member and what ZINversary perks will be awarded to you. Let me check your account status.blah blah blah." Hello! Make sure to ensure that the new song downloaded and you got the READY FOR CLASS pop up after you added it to the playlist. Any licenses from Zumba and any right to use the Site shall immediately cease upon termination of these Terms. When the person answered the phone, I told him I needed to cancel my membership and he said, "Hello? I need to cancel my ZIN Membership but Therefore, you are responsible for checking with your mobile carrier to determine if the Mobile Services are available for your mobile devices, what restrictions, if any, may be applicable to your use of the Mobile Services, and how much they will cost you. Any third party domain names, URLs, trademarks or logos appearing on the Site or in the Content are the sole property of their respective owners. Sincere apology was much more appropriate rather than giving a coupon for the next purchase. YOU SHOULD READ CAREFULLY THE FOLLOWING TERMS AND CONDITIONS. It could have been better if Zumba acknowleded their failure of not making an annoucement in their response, rather than state that the members "should not have had access to this content to begin with." Can I request past ZIN volumes or mega mix CDs? You may also terminate this Agreement at any time by ceasing to use the Site. I could use that money. You understand that we do not control, and are not responsible for Feedback made available through the Site and that by using the Site, you may be exposed to Feedback that is offensive, indecent, inaccurate, misleading, or otherwise objectionable. Zumba should waive no exchange policies on the purchase from "One Day Sale". NOTHING CONTAINED IN THE SITE IS OR SHOULD BE CONSIDERED, OR USED AS A SUBSTITUTE FOR, MEDICAL ADVICE, DIAGNOSIS OR TREATMENT. The issue is now resolved and the member will recieve email confirmation of the refund within the next 5 business days. Thank you, You can call and do it. I am currently licensed to teach Zumba, Zumba Gold. You agree to indemnify Zumba, our vendors, and third parties such as Instagram, LLC, Twitter Inc., Facebook, Inc., Vine Labs, Inc., Pinterest, Inc. and Google Inc. and any of our or their respective parents, affiliates, licensees, licensors, and each of our or their respective officers, directors, employees, successors, agents and assigns, for all claims arising from or in connection with (a) the use of any Submission, including, without limitation, all claims arising out of or based upon copyright or trademark infringement, misappropriation, invasion of privacy, defamation, right of publicity and/or any blurring, alteration, editing, morphing, distortion, illusionary effect, faulty reproduction, fictionalization or use in any composite form of your or any other person's or entity's name, Instagram, Twitter, or Vine handle, Facebook ID, profile picture, image, likeness, comments, posts, statements or other information and/or the Submission; or (b) any breach or alleged breach by you of any of these Terms or applicable laws. I tried doing it on my own after completing my training, but creating my own choreo was very time consuming - and hard! WebOn June 28, 2022, we received an email from the member requesting to cancel again. ZIN Members, join our official page to stay connected! Weball rythims. You may only make a Submission if you are 18 years of age or older. Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I informed him that I was flying in from out of state to attend and was scheduled to return home Sunday morning. BY ACCEPTING THE TERMS, YOU WAIVE AND HOLD HARMLESS ZUMBA FITNESS, LLC FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY ANY MEMBER OF ZUMBA FITNESS, LLC DURING OR AS A RESULT OF ITS INVESTIGATIONS AND/OR FROM ANY ACTIONS TAKEN AS A CONSEQUENCE OF ANY INVESTIGATIONS. Livestream via Zoom. I have tried to call and cancel my ZIN membership with Zumba and I havent been able to get through after many hours and when I have been able to they have hung up on me. In the event a person cancels or fails to renew his/her ZIN Membership and/or STRONG Nation SYNC Network Membership, or, if such membership lapses or is terminated for any reason, access to these portions of the Site will be immediately disabled and any content contained therein (including, for example, access to music and choreography videos) will no longer be accessible to that person. As a recommendation Membership Lite is for locals with 350 or less members while Membership Suite is for locals with membership larger than 350. Why is there a song on my phone that is greyed out? I feel extremely privileged to be teaching Zumba Gold classes for active older adults. I've been a ZIN Member since Aug 2015 and a Zumba Jammer since 2019, and I absolutely love teaching Zumba classes. We specifically prohibit you from sending us any information that you consider to be confidential or proprietary. This Site is controlled and operated by Zumba Fitness, LLC, located at 800 Silks Run, Suite 2310, Hallandale, FL 33009. -----Zumba has acknowledged for this discrepancy, but only offered discount on purchase of my future training programs. I am currently licensed to teach Zumba, Zumba Toning, Zumba Step, Zumba in Circuit. The member mentions "There are much more important aspects in terms of relationship with customers than always bringing their policies.". HAVE FUN!! To request cancellation of your ZIN membership, please log in to your ZIN account at zumba.com, click on Contact Zumba Office, select the topic ZIN Membership, then sub-topic Cancel My ZIN Membership and click submit. Not an instructor yet? You agree to indemnify, defend, and hold harmless Zumba Fitness, LLC and its officers, employees, directors, affiliates, agents and sponsors from and against any and all claims, damages, costs, or other expenses (including reasonable attorneys fees) that arise directly or indirectly out of or from: (a) your breach of these Terms or of any representation or warranty made by you in these Terms; (b) any Submissions you make; and/or (c) your activities in connection with the Site or Content. What is the ZIN discount for Zumbawear merchandise? WebZumba. 9:00 am - 5:00 pm PDT. IF YOU HAVE OR SUSPECT THAT YOU HAVE A MEDICAL PROBLEM OR CONDITION, PLEASE CONTACT A QUALIFIED HEALTH CARE PROFESSIONAL IMMEDIATELY. I am currently licensed to teach Zumba. We can also confirm that the last payment was March 21st, 2022. Complaint: 16979494I am rejecting this response because: Even though Zumba didn't make an advanced annoucement about "maintenance" for that period of time, and still "rules" might be enough for Zumba to justify their actions in my case, it certainly was not a pleasant experience to me that all of a sudden, the videos were removed from my file. Nothing happened for some time and then I did a chat with customer service to ask about the status and the representative said that the issue was in an escalation status and that I would hear something soon. On June 28, 2022, we received an email from the member requesting to cancel again. Why don't I see my playlist available on the list to import? WebZumba. WebPayment Options Below is an overview of the multiple payment methods accepted. Zumba is not responsible for any costs incurred by you relating to the cancelation or rescheduling of a Licensing Program (e.g. Please note that you have to be logged in to your ZIN account to receive your ZIN discount. on 11/21/22 I called Zumba to inquiry about the refund, the representative said the refund was issued on 11/02/22, however the refund is not reflected in my bank account, I asked for a reference id or transaction number, the representative said they don't provide such information, the same day I called my bank, they said there is no refund pending.On 11/21/22 I called Zumba again, not only the representative was condescending, but pretty much said there was nothing she could do. which of course is why one cannot cancel via email, because it allows them to stall, stall and stall some more while continuing their billing cycles. Your old ZIN Volumes and Mega Mixes were delivered to you in physical DVD and CD format and we can only provide one song license per ZIN Member. Available to Teach Additional Classes. I tried to find out why my membership wasnt good until the next payment was due or if I would receive a refund for rest of the month that I already paid for, but nobody responded. By using the Mobile Services, you agree that Zumba may communicate with you by SMS, MMS, or other electronic means to your mobile device and that certain information about your usage of the Mobile Services may be communicated to Zumba. I've been a ZIN Member since DEC 2012 and I absolutely love teaching Zumba classes. No videos within the app are excluded. Zumba also reserves the right to terminate these Terms (including any registered account) at any time and on reasonable grounds, which shall include, without limitation, any reasonable belief of fraud, illegal activity, or actions or omissions that violate any term or condition of these terms, or in order to protect its name, business, or goodwill and/or any other user. 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