Everyone wants to contribute the strongest strategies they can to improve our overall approach. The opportunity before us is vast, and as we dive deep into the unique needs of each new country we enter, we continue to be excited by the impact we can make for our stakeholders there. Well, we dont always hit that timeline. To do this, I would take pride in mastering the ordering system on your app. Hey everyone. Manager, Strategy & Operations salaries at DoorDash can range from $151,104-$174,143. Because of the 1.6x increase in spend, the absolute numbers for lifetime value go up, and contribute in cash to the bottom line. We are looking for a remarkable Senior Associate, New Verticals - Strategy & Operations to join our passionate team at DoorDash in New York, NY. Clearly, it makes a difference if a whole delivery cycle takes e.g. Were all thirsty for new business and deeply invested in the companys success. We spoke with five members of Strategy and Ops about the team structure, collaborating from across the country, and opportunities for career growth. Continued growth is key, because it means youve set your team up for success and theyll be equipped to scale up all three sides. doordash strategy and operations manager interview. Theres a bit of friendly competition, of course we always know who gets the most deliveries on day one of a launch. CNBC: Can you tell me more about the early DoorDash days? With data from the over 900 million orders that have been completed through the platform since founding, theyve made it more efficient and profitable to deliver food from A to B than anybody else. Ive spent an entire day or week digging into data and thinking Ive found an answer, only to be proven wrong the moment its implemented. Customer acquisition cost (CAC) is between 710% of GOV in Year 1. You also need to think creatively and be willing to experiment. Peeling the onion from the top line, the numbers of orders have grown as DoorDash rolled out more markets, and then theres a clear uplift from Covid in Q2 2020. I was drawn to apply at Doordash because of this. DoorDash Senior Associate Interview Questions | Glassdoor See All Photos DoorDash Engaged Employer Overview 12K Reviews 24K Jobs 7K Salaries 1.6K Interviews 716 Benefits 35 Photos 1.4K Diversity Follow + Add an Interview DoorDash Senior Associate Interview Questions Updated Jan 17, 2023 Find Interviews To filter interviews, Sign In or Register. People do well when theyve cultivated a strong ownership mentality, especially because we are so heavily invested in all three sides of our market. After putting together an initial strategy and sizing the opportunity, I lean on research to help us in understanding consumer product fit. In my opinion, this is also where researchers can have the most impact, and what our team strives to focus on at DoorDash. Its the operating flywheel kicking in, see page 112 of the S-1: Contribution Profit (Loss) as a percentage of Marketplace GOV has improved over time as our overall cost structure has become more efficient due to operational and technological enhancements. Ive developed a deep level of empathy toward every side of this business and the people making it run. Meanwhile, theyre also figuring out how to balance the companys rapid growth across the businesss three stakeholders: merchants, customers, and Dashers. May 2, 2021 0. Try not to get overwhelmed or frustrated. People can chart their own course. Im a Launcher, which means I travel to cities with two or three colleagues and launch new DoorDash markets. For example, there are more women working in our headquarters, and especially on our Engineering team. Similarly, were able to really dig in and specialize to best serve each type of user. Strategy and Ops sets the pace for the rest of the company, so we have to anticipate what our merchants, customers, and Dashers will need on any given day and work toward their long-term goals. Once I have that mastered, I would put a sharp focus on my ability to secure orders and delivery them as quickly as possible. By developing regional experts, were able to quickly learn whats worked in one market and apply those practices to other cities. And in Japan, where a majority of Dashers complete deliveries by bike, vs. in a car, we may suggest different delivery routes, or offer different bags for carrying goods to their final destination. Were definitely not going in blind. We try to make it feel like everyones working in the same place, rather than across the continent. How quickly can you pivot to make day two a different story? Doordash Interview Questions with Answer Examples. Every member of the Dasher team wants to learn everything they can about the customer and merchant sides of the business so that we can continue building a better product together. If there was a big initiative to grow order counts for tomorrow, what would you do to make it happen. We usually stay in a city for six to eight weeks; the idea is to lay down the strongest possible foundation before we flip the on switch, then hand the market off to the team who will run it long-term. Because of their high density, you have more restaurant choice, shorter distance to the consumer, and a higher number of single young professionals with a high amount of disposable income that they prefer to spend on ordering dinner, not cooking it. Compounding incremental improvements looking at the evolution of the business, that approach seems to have worked for DoorDash, by looking at aggregate numbers. The 2018 cohort increased its annual spend by 65% in Year 2 (2019). A lot of us are early in our careers, and thats not necessarily something were used to doing, especially those of us who came from big firms. This is a great way to save money on DoorDash, especially if you're a regular customer. Conventional wisdom in the food delivery business suggests that the biggest markets are in high-density metropolitan areas. Airlines sell plane tickets, Brokerages sell stock trades, Logistics companies sell shipments, Food Delivery sells restaurant orders, and so forth. What is the next big thing for us? But the cool thing is, there may come a time when other regions are trying to address similar problems, and they wont have to reinvent the wheel. Data makes the DoorDash local logistics platform more intelligent and efficient with every order. Additionally, suburban markets are attractive as consumers in these markets are more likely to be families who order more items per order. Any industry has a key transaction that measures the exchange of value. The image below shows that the economics of a single order can look like. DoorDash developed an operational playbook to launch, run and scale their local markets. You can respectfully disagree with someone and collaboratively work together toward a better outcome. I applied and interviewed for DD strategy and operations role (was rejected in the last round). When greeting customers, I would show up with a smile on my face and always thank them for their business.\"2) At Doordash, we value organization. Not an ex consultant and so unsure if I should prep myself using Case in Point #doordash #interview, Go to company page Source: mulinfo.csrtimys.res.in. Theres plenty of financial analysis of the DoorDash S-1 out there. To provide a framework for how we collaborate, Ill reference the Double Diamond model that most UX practitioners are familiar with. Im also teaching them to be leaders themselves. In LA, for example, we deal with a unique set of traffic and parking challenges, so were more focused on those issues here than we are in regions where traffic is light. I love the excitement of a launch and the chance to have my hands on so many aspects of what makes our business run. If a merchant does not design its menu correctly, customers wont be as attracted to their online offerings and will not buy as often. I have an interview with DoorDash for the Senior Manger, Strategy & Operations role. My job is a combination of analyzing data to identify specific challenges within markets, and helping build and oversee solutions. Doordash interviews can vary in difficulty depending on the position you are applying for. Looking at the Contribution Profit by Cohort, we can see how due to the adjusted sales and marketing and promotions spend required to acquire the consumers in the cohort and encourage their repeat use of our platform, we see a Contribution Loss in Year 1, between 5% (2017 Cohort) and and 9% (2018 Cohort). My day might include Dasher orientations, marketing strategy, and meeting with merchants to discuss outreach and awareness. Can someone please share your interview experience? Another interesting part from the How We Operate Section is the Get 1% better every day mantra. DoorDash has again a competitive advantage here they have more customers and orders, across more markets, hence they have a better data set to power their machine learning algorithms. I like to tell people Im a recovering consultant and banker. Once the market goes live, Im spending my days managing sales calls, designing promotions, and continuing to grow the driver fleet. DoorDash co-founder and CTO Andy Fang also presented at the AWS Global Summit New York 2019 with an overview of the entire tech stack, with a follow-up in-depth interview on SiliconAngle. Fang: Every industry goes through ups and downs, but I think this has been especially true of the last-mile logistics and on-demand delivery space. Interested in joining the team? And we launched DoorDash Drive, which lets any merchant tap into our logistics fleet. The opportunity within our core marketplace of restaurants is massive and theres a lot of exciting activity there; the biggest national chains, like Cheesecake Factory and P.F. Amazon Prime and a Costco membership come to mind, for a comparison. Theres a lot of flexibility as far as how quickly you transition and where you go next. GrubHub itself started in 2004. If you assume an average of 1.6x across the three cohorts [(1.57 + 1.62 + 1.65) / 3 = 1.61] for the next three years, that means well be looking at 4.1x cumulative GMV. Im really excited to see that growth, and its been amazing to add such diverse viewpoints to the mix. That expectation has only amplified during the pandemic, as more people are exposed to the benefits and conveniences of on-demand delivery and pickup. TELUS WBcX53. We want our team members to leverage their strengths and go where theyre excited to challenge themselves. 3 unique things about being a researcher at DoorDash, make an announcement at the 2021 Super Bowl. As does the entire DoorDash organization. Overview To land an analytics data science job at DoorDash, you have to pass one to two case study interviews. Based on their research, they bring on the most desirable merchants. Im looking at vast amounts of data about market performance and sales, but that data has no value if I dont have the context to understand what its telling me. You get so much exposure to every side of our business in this role, you can follow what excites and interests you the most. + View 9 more replies. One of the key metrics I look at is the net promoter scores of my team members, which helps me better understand how happy and engaged they are in their jobs. Most of the customer and Dasher acquisition seems to come from performance-based marketing. Our managers understand were not going to make our money back in a day. Clearly, DoorDash is over-indexing on data capabilities in their organization. Thats invaluable. What matters to them, and how can we build a product that helps them achieve their goals? The ticket size of an order obviously matters as the restaurant generates more revenue, and DoorDash gets a larger commission, which they can re-invest into the business. I love that process. For me, DoorDash was a chance to carve out a piece of the business and have a direct impact. Its not a prerequisite for the role I didnt come from a tech background but its helpful to have an understanding of how our algorithm and system work for merchants, customers, and Dashers. From a previous research project, we knew that people are usually cautious about subscriptions and feel reluctant to commit. [] we must perennially improve our products, create more customer value, and launch new services to meet the needs and expectations of our three constituencies. We have a lot of metrics we can track. From there, DoorDash also provides education for merchants, e.g. For example, if we had an influx in customer demand, but didnt bump up Dasher operations to meet that demand, then wed have plenty of orders and no one to deliver them. Lets assume 8% for simpler math. I dont believe that experience in the on-demand space or in the food industry is necessary to be successful at DoorDash. The company'sstock began trading at $182 per shareon Dec. 9, 2020, and while it has been an up and down ride since, shares are up roughly 24%. From the S-1: We believe that suburban markets and smaller metropolitan areas have experienced significantly higher growth compared to larger metropolitan markets because these smaller markets have been historically underserved by merchants and platforms that enable on-demand delivery. 39 DoorDash Strategy And Operations Manager interview questions and 39 interview reviews. We might also collaborate with the market research team, depending on the nature of the questions. If youre interested in joining DoorDashs awesome UXR Team, check out the open roles on our Career Page. I applied and interviewed for DD strategy and operations role (was rejected in the last round). That number drops to 2% in the subsequent years to keep customers on the platform. Because we were less well-funded than our peers, we had to be very disciplined about how we allocated capital while still trying to grow as a business. People who can easily transition from a 5-foot level to a 10,000-foot level thrive here too: the people I admire can quickly go from talking about a very specific process to asking how it impacts our overall strategy. Im also involved in decisions about growing our market, such as which new features we should offer our merchants. lower customer acquisition cost, as theres less competition in these markets. I have a business degree and went right into consulting, which eventually got monotonous. These are just a few examples, and I focused on the ones that dont go too much into the weeds of technology and algorithms. We have a solid playbook of best practices. Deloitte. Postmates started in 2011. Sign upfor our weekly, original newsletter that goes beyond the list, offering a closer look at CNBC Disruptor 50 companies before they go public, and founders like Andy who continue to innovate across every sector of the economy. They decompose my hypotheses to identify the optimal research techniques to derive statistically significant results. You move deliberately and with speed. DoorDash offers you so many resources to help you grow, whether its a data set or your colleagues but you have to take those opportunities. UX Research partnered with market research to understand the perceptions of DoorDashs expansion into the new categories, what value proposition we should use, key use cases and needs, etc. Then, Contribution Margin went from deep red in Q1 2019 (-71%) into the black in Q1 2020 and is now in the 24% range at the the end of Q3 2020. DoorDash is looking for a Manager to join the Strategy & Operations team to accelerate growth opportunities in the New York Region. Did he reply to any of the previous DMs? from the events that happen pre- and post-transaction. Ive learned to push back a little bit. Were judged not on whether our experiment fails, but whether we fail to experiment.. Strategic Partner Manager Career. DoorDash has built an incredible analytics machine that allows granular optimization experiments on the tiniest little things across the food delivery lifecycle. Another big challenge is scaling all three sides of our marketplace merchants, customers, and Dashers at the same rate. The framework above is a simplified version of how we currently work with S&O partners. For airlines, that may be how many tickets did we sell in March?. 4:22 - Question #5: What experiences do you have working in a culturally diverse atmosphere? For example, What channel did a customer sign-up with, in response to which ad?, what type of phone do they use?, or what type of credit card do they use to pay?. Got an email rejection a few days later. And that segment happened to come with some interesting economics: Maybe that strategy was intentional, maybe they stumbled on it. By using data, DoorDash has been squeezing out the smallest inefficiencies out of its operating model, increasing customer / Dasher / merchant satisfaction, marketplace gross order volume (GOV) and customer lifetime value. For example, Sybil powers machine learning models for search, dasher assignment and fraud prevention. Each order on our local logistics platform provides a broad range of information that is analyzed by our machine learning algorithms to improve the quality and performance of our platform. As you can see from the image below, repeat purchase from existing customers drove 85% of GOV in Q3. At DoorDash, data is what drives the " Get 1% better every day " goal. Sign in to create your job alert for Merchant Services jobs in Tempe, AZ. What type of questions to expect in the SQL and case interview rounds? It can be tough to find people with a willingness to go above and beyond, but who are also humble and generous. Operational excellence at the 1-foot and 50K foot levels Our business operates in both the short and long-term (i.e., high quality orders need to be fulfilled today and how the space we are operating in changes over the next 12 months). In the early days of DoorDash, there were mainly three groups of people engineers, sales, and everything else. Our local logistics platform is powered by our proprietary technology that carefully optimizes the many interactions between merchants, consumers, and Dashers to make the end-to-end experience seamless and delightful. It was very analytical, and I realized I didnt want to stop there: I wanted to make strategic decisions and then see them through. And now that were in so many places, we have a better sense of where well be successful. On a personal level, these would be the things I wish to achieve in my life. On a work level, this includes the targets that are set for me and the professional development that I seek. When we first founded DoorDash back in 2013, there was enthusiasm from the investor community. Uber, Go to company page Apart from local restaurants, DoorDash also has partnerships with national and regional chains such as McDonalds, Taco Bell and WingStop. This is the gist of how pricing on DoorDash works. Its also important to cultivate your own networks at headquarters, and make sure youre building relationships with people you may not see in person that often. Cross-functional Assessment 3. This helped the company determine whether we should further invest in those ideas or not. Because of less choice in those markets, customers also stick around with DoorDash and dont churn to other delivery services. But more so DashPass takes friction of the ordering process, as theres no additional delivery fee. Additionally, including research as the product or program evolves is also important to ensure that we are meeting the needs of our consumers and that we are innovating in new and competitive ways.. Thats a lot, in the range of 23x higher than what I see with other engineering organizations. These enhancements have focused on improving Dasher efficiency, which enables Dashers to complete more deliveries per hour worked, and the quality of the experience of merchants, consumers, and Dashers, which has led to lower cost of refunds, credits, and adjusted cost of revenue, in the aggregate, as a percentage of Marketplace GOV.. Organization is key, and I need to be able to focus on a specific issue rather than getting dizzy from the whole picture. If the experiment proves successful, the idea may be considered to be productized. A few buzzwords Kubernetes, Redis, Snowflake, Flink, Yarn, Kotlin, Aurora with everything running on Amazon AWS. One of the biggest levers for a profitable delivery business is driver dispatch which dasher is best suited to fulfill a delivery. Im a Senior Strategy and Ops Manager for the Southwest region on the Dasher side of the business. Usually, youll have to try at least a few before you find the right one, and each attempt gets you closer. Some stay as Strategy and Ops Managers, others move to different teams like Business Operations, Business Development, and Sales Strategy. Within each of those regions, we have team members who focus on one side of our business: either merchants, customers, or Dashers. At the same time, theres a lot of room to be creative. You cant be afraid to speak up when you have strong beliefs and the data to back them up, but at the same time, its essential that we listen to other perspectives and work together. On their research, they bring on the most deliveries on day one of the and! 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