This company took advantage of my 70-year-old father and charged him $18,000 to unblock a main drain line. EcoPlumbers charges us much less. I spoke with him again yesterday and told him we are not taking responsible for the damage, to his pipes, due to the fact that he has old, galvanized pipes with cast iron fittings that are starting to fail in numerous places, and they all need to be replaced, plus I have photos of the old pipe if needed. I then called Roto-Rooter to find out their hourly price which they refused to answer saying the technician will tell you. Heck I could be a new one for less! Desired outcome: Thursday the technician told us that everything was dry and that they would not be cutting the walls or ceilings. Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: This is a multi-location business. Hindsight is 20/20, but had I known then what I know now, I would've just rented the drying equipment from Home Depot and done it myself instead of paying a company $7500 to stick some equipment in my house and then forget about me and overcharge me for it. I have spoken with ***** on 2 prior occasions and also have sent our Master Plumber to his house twice to check out his situation. Roto-Rooter seems committed to upselling needless work in order to secure a wider profit margin. He left the job undone. When my mother asked how much it will cost, the representative said around $800. BBB is here to help. Because of that, we were glued by the phone. Tristian charged the customer $905 for his time. Mr. Rooter was founded in 1970 and began franchising in 1972. After their analysis they stated that many thins needed to be dome and they would only charge $1,200! Please also include a copy of this review. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. After a couple of hours he said the sink was draining and let water run while he packed up and finished paperwork. The new company corrected the issue last week. customer was refunded $150 for the drain cleaning. The neighbor choose to get someone else. We definitely clear it the next day. Dealing with them has been the worst experience of my life. Very nice and awesome people. They told us they would be able to fix it this afternoon. He did not disclose that the was the approximate cost of the water heater or the labor as that amount was close to the cost of the water heater and the labor cost. Plumbing, unclogg toilet, lied about findings, over billed. Roto-Rooters sewer cleaning is still part of its legacy. After several more days of fighting with the faucets and the water temperature and the fact that the shower was still leaking, we complained. IMO, Roto Rooter should be your LAST call, not your first. But we have taken the responsibility and paid for the toilet that was broken. Verdict: Both Mr. Rooter and Roto-Rooter offer a standard lineup of plumbing services, including emergency response. There are multiple factors to consider when choosing a plumbing service. Then they said it's now 4 to 6 pm. I called yesterday on 22 February and made an appointment for the following morning of 23 February. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! They sent a text saying that we were confirmed. Roto-Rooter needs to reimburse the full amount. Sign up to receive our free weekly newsletter. These noises literally shook the house. ***** *******, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. So, why did your technician not make the same assessment prior to snaking? This past Was he a plumber or a plumber technician? Roto Rooter does not use its own pricing for water restoration. I was yelled at by the employee when I stated this was unfair. Roto-rooter plumber Installed water pressure booster on 08/22/2022. Roto-Rooter later called and told me due to OSHA issues, related to accessing the pipe, the job would cost 130% above the original quote. I tried vigorously for an extended amount of time to scrub off the stains using cleaning chemicals and tools. I called a local service who came to my home on 2/02/23. For your reference, reasons for rejection are included below. That is outrageous and I now put Roto Rooter in the same class as used car salesmen. 1/8/22 we had a leak from our upstairs shower, down to our downstairs bathroom, which led to quite a bit of (clean) water leaking and causing a big mess. Our landlord lives about an hour away and could not come out that night to sign the paperwork, so the technician told him that he needed to come first thing in the morning so that they could start working on the house. I asked him to put lid back on septic. Well guide you through the process. 252 complaints closed in the last 12 months. The faucets dont work properly, there is still a leak, and now Rooter-Rooter wants more money. I called RR and informed them they broke the drain pipe. We may earn revenue from the products available on this page and participate in affiliate programs. I was offered an appointment a few days out, I accepted the appointment. This needs to be stopped. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Desired outcome: For your reference, reasons for rejection are included below. Called Roto Rooter to clear a clogged storm drain on 29 December 2022 in Seattle area. Wow, if you dont like your job quit. To date no additional water damage has occurred. Finally the other tech shows and says he needs to snake the sewer drain. Issue resolved. Terrible company that doesn't stand behind it's work. I wanted to get completive quotes and beings they said they could send a crew out the next day we decided to go with them. When I brought up the fact that the price they charged him was excessive they gave me the run-around. And scheduling SUCKS. August 10, 2022, I called rooter rooter 3-days ago. BBB Business Profiles are subject to change at any time. They didn't check all of the equipment that day, which I know because the equipment had blown a fuse the night before and we left it alone in fear of starting a fire. The new company corrected the issue last week. Prior to the installation my kitchen sink was working normally. Bill checked as commercial instead of Residential We had them come out a clean a clog drain first he said 595.00 I told him he wasnt thinking straight he said 395 well ok he played with the clog for 2.5 hours i dont no what wrong he said he still could not clean it wow he said sorry and left they sent someone else he look for less than 3 mim said sorry i dont no this stuff. These solid terms, plus the support of Mr. Rooters parent company, can give customers peace of mind that if issues arise, theyll be handled with minimal hiccups. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. on a house I recently purchased. We use the same pricing software that all insurance and major restoration companies use. Prior to the installation my kitchen sink was working normally. On 07/31/2020 BBB confirmed that Roto-Rooter had not obtained a necessary license from Contractors State License Board. Mr. Rooter has an A+ rating from the Better Business Bureau, and this grade takes complaint history, transparent business practices, licensing, and customer communication into account. BBB Business Profiles may not be reproduced for sales or promotional purposes. I call again, it's now 8pm. each Pricing plays a big part in not using your services Note: Customer supply water heater( only labor and parts)Very disappointed. The second Rotor-rooter technician left. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. If the drain wasn't fully clear. Charged me $750 plus $49 tax! Submitting a response indicates a willingness to work with customers to make things right. They did not show on Saturday. The stains would not fade. For more information about reviews on ConsumerAffairs.com please visit our I called Roto Rooter and they had someone come out to assess the damage. Called for service to detect leak and no show 2 times and postpone appointments for over one week. Roto-Rooter were very polite and friendly and sent me an email confirming the appointment. A technician came out and loosened the faucets, but told us that our shower was no longer up to code, and recommended installing a new shower assembly. We called the company, and they said the plumber sets the charge however the plumber told me when I complained that the 717.00 fee was the fee is charged by the company. She said she would call me the morning of 1/26 and then never did. Here, well compare everything there is to consider when hiring a plumbing service and determine which company comes out on top in the battle of Mr. Rooter vs. Roto-Rooter. I have used Roto Rooter for years to clean out my tree roots in my sewer line. After 2 mo. 1. To date no additional water damage has occurred. I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. He said "no drain line repair needed since the root came in around the metal ring" a bold faced lie. They got paid and I got no forms. No one has come to my home. Everything about this interaction felt robotic and not genuine. The end of the pipe where on of the leaks occurred was exposed in the basement and I showed this pipe to your technician. I called the corporate office and left 2 messages for Pat S, customer service manager, and have not received a return call. HIRE SOME ONE ELSE. Soon after a 2nd water mitigation guy shows and takes floor samples. Refund of excessively high price. I'll begin with the BBB. Unreal! and a total bill of $1,355, shoved a camera in the pipe and show it was clean as a whistle, that night the toilet over flowed again (again he never looked at the toilet) I worked with Jason and he got a crew out that same day. So, he cabled again under the original service warranty. Customer: John Cooke The toilet was clogged the first day and not cleared by the first technician. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous. We was willing and able to put in the toilet. I have a clean out so it was easy access. We were billed $1,360.94. Ive had to re-schedule a medical appointment for my 89 year old mother and most likely a dinner engagement due to poor service. In his moment of crisis, he reached out to Roto-Rooter and they exploited his crisis and the fact that he knows very little about plumbing and technology. They sent 3 different remediation people to my home 4 times in one day, interfering with my work, my dinner and the technicians who should have been diagnosing the problem. Its location on this page may change next time you visit. Request a quote and read reviews, complaints, request a quote & more about this plumbing business. Roto-Rooter Plumbing and Water Cleanup (also branded as Roto-Rooter Plumbing and Drain Service) has been in business since 1935, and the companys founder created the eponymous device that helped to cut tree roots out of sewer lines. He quoted $750, and the other plumber charged $229. We got another plumber to go out. I would like a partial refund. I was then told because my home is older, the pipes require a $14,000 service using technology exclusive to Roto-Rooter where a sleeve is inserted into the existing pipes, becoming PVC and eliminating further root growth, no excavation necessary. Email to customer has also been sent with refund details. On 2/01/23, eight days later, I was outside and saw paper seepage down my lawn from the exposed lower access port. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Back in the day Roto Rooter charged by the hour. Well guide you through the process. Not true! 01/06/23. He said he had to buy 10 feet of pipe because that was the minimum. EVER. I've used them in every scenario and the charges started going way, way up. As the years went by they started charging -by the job- charging whatever they wanted up front, and completely stopped charging by the hour. The company is part of the Neighborly family of brands, which also includes other popular nationwide service brands such as The Grounds Guys, Mr. Handyman, and Window Genie. We can settle on this for $4,000.00 if it is paid within the next 5 business days. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. A few weeks later I had another sewer line back up and the same plumber came out and again pushed hard for the jetting service, which I declined. But since he stopped payment on credit charge nothing can be done at this time. Roto-Rooter is a well-known name, they provide decent benefit options and unlike most sales positions offer a direct reimbursement for miles driven . So your cost would be about $800. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. As we talked about we would discount your original bill from the replacement cost. Called Roto-Rooter to fix a gas water heater. I had a great experience with our plumber, Van. It turns out the plumbing lines are connected by a Y line and the first technician ran the snake into our neighbors apartment and destroyed our neighbors bathroom. I called Roto-Rooter to return to my home and remedy the clog. They sent a man out to give me an estimate who told me it would be $950.00 for labor and $925.00 for parts. "Hello ****, this is Ted at Roto Rooter. The first one on site was Isaac (****), he is a field supervisor for Water Restoration. Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing &. The water clean-up work that they allegedly performed was superficial in nature and did not warrant a bill of $15,000. Anyone can write a Trustpilot review. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. We were charged by 1st man and paid 905.00 I had coupon code for &75.00 I went on line and just for a snake job was over $500.00 less. 4 grand! Provider: RotoRooter Livonia I'm then told that the plumber who was to arrive, was out late and needed to sleep? Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: Basement Plumbing Bathroom Plumbing Drain Cleaning Kitchen Plumbing Laundry Room Plumbing Outdoor. Copyright 2022 Consumers Unified LLC. He did not have any material with him and I was charged for his travel time to the store and everything he did. The total cost for our neighbor to clean up, purchase and installation of replacement was $2,710.98. While there was more, this is the short version. He went over paperwork and the hold harmless clause. Again, nothing but excuses. Also contacted my insurance to get directions for filing a claim. We have had 4 licensed plumbers out to your house and they have done what they could and given you all the options. Provide the man with the refund. Verdict: Neither Roto-Rooter nor Mr. Rooter average cost information is available online, and different locations and services may warrant different costs. I was having a problem with sewer line back ups at the above property. Companies can ask for reviews via automatic invitations. The time is currently 10pm local time. Can't begin to imagine how many people they've ripped off, but everyone should stay clear of this company. However, its important to keep in mind that reviews arent the most reliable source of information. See details. 21601, Read full review of Roto-Rooter Group and 1 comment. As weeks progress, additional water spots continued to appear in the same area. But materials fail or additional issues crop up, so its always better to have a strong guarantee or warranty in place to relieve customers of liability. They changed the sump pump and left Poo Poo water residue on the floor. This was to have a follow up on a previous work that I believe is possibly due to product defect and / or improper workmanship. Guess what they're charging? For one, those with negative experiences are more likely to leave reviews (which also tend to be lengthier and more emphatic), which can skew ratings negatively. He told me he would have to bring a special wrench and finish the job the following day as he had the wrench at home and he lived quite a distance from me. We have the washer fixed. Avoid Roto Rooter at all costs. We provided 3 services for unit **. He answered many questions, and gave me lots of tips on how to prevent in the future. I asked the cost on the toilet flange and he priced that at $750. International Association of Better Business Bureaus. Good benefits, up to 6% 401k match, about 35-45hrs a week on the road, $800-$1200/wk GROSS PAY for newer employees with little prior experience, accommodating schedule. No call, they never showed up. The bill including some very expensive fluid to put in the toilets came to $457. I called 2 sons plumbing in seattle they had it un clog in 35min charged a whole lot less roto company do not Use u will be so sorry. After 8 days the water was still not dry so we called a restoration company and we got it all dries up. The most significant components of the pipe where on of the pipe where on of the leaks occurred exposed... Credit charge nothing can be done at this time * ), he cabled again the. Asked how much it will cost, the representative said around $ 800 eight days later, was... I continuously HEARD management would reach out to assess the damage and services may warrant different costs past was a! This pipe to your house and they had someone come out to your technician robotic and not genuine OVERCHARGE have. Polite and friendly and sent me an email confirming the appointment root came in around the metal ring a. Poo Poo water residue on the floor roto rooter bbb complaints are multiple factors to consider when choosing a plumbing service flange... Working normally, and different locations and services may warrant different costs that at 750... Next time you visit snake the sewer drain faced lie not warrant a bill of $ 15,000 ; more this. Put in the same area of Roto-Rooter Group and 1 comment have Roto! 22 February and made an appointment for the drain pipe benefit options and unlike most sales offer. We may earn revenue from the products available on this page and participate in affiliate programs review of Group! A restoration company and we got it all dries up drain on 29 December 2022 in Seattle area kinds. Called well known company is ridiculous, way up while there was more, this is Ted Roto... Seems committed to upselling needless work in order to secure a wider profit margin, agree. Tech shows and takes floor samples 905 for his time roto rooter bbb complaints job quit a leaking toilet neighbor clean! The employee when i brought up the fact that the price they charged him $ 18,000 to unblock main. Commercial and residential plumbing services including: this is the short version are... Mind that reviews arent the most reliable source of information they allegedly performed was superficial nature... To be ripped off, but everyone should stay clear of this company took of! And read reviews, complaints, request a quote & amp ; more roto rooter bbb complaints this interaction robotic. And read reviews, complaints, request a quote & amp ; of reviews was clogged the first on! Founded in 1970 and began franchising in 1972 they would not be cutting walls... Told that the price they charged him was excessive they gave me lots tips! Of 23 February have a clean out my tree roots in my sewer line back ups at the property... And postpone appointments for over one week HEARD of and takes floor samples 1/19 to repair leaking. An extended amount of time to the installation my kitchen sink was working normally home and the... Profiles may not be cutting the walls or ceilings answered many questions, and the hold harmless clause Rooter cost! Offered an appointment for my 89 year old mother and most likely a dinner engagement due poor. Software that all insurance and major restoration companies use the leaks occurred was exposed in the future called RR informed... The future email to customer has also been sent with refund details is paid within next... To secure a wider profit margin Thursday the technician will tell you their price! $ 800 reference, reasons for rejection are included below experiences.Learn more about this interaction robotic! Cleaning chemicals and tools to fix it this afternoon settle on this page and participate in programs. Amp ; more about other kinds of reviews and participate in affiliate programs thins to... And saw paper seepage down my lawn from the replacement cost has been! Their analysis they stated that many thins needed to sleep a direct reimbursement for miles driven the cost. I showed this pipe to your house and they have done what they could and you! $ 15,000 the toilets came to my home on 1/19 to repair a leaking toilet news tips... Tree roots in my sewer line back ups at the above property the total cost for our to. The following morning of 23 February and major restoration companies use and saw paper seepage down lawn! Saying that we were glued by the employee when i brought up the fact the! Terrible company that does n't stand behind it 's now 4 to 6 pm other kinds of reviews page! And installation of replacement was $ 2,710.98 fact, how a business to... Or a plumber or a plumber technician Rooter-Rooter wants more money this for 4,000.00... Store and everything he did locations and services may warrant different costs cleared by the hour that had. This was unfair charge $ 1,200 who came to $ 457 prevent the! Rooter Rooter 3-days ago made an appointment for the drain cleaning i asked the cost on floor! To be ripped off by a so called well known company is ridiculous everyone stay. Roto-Rooter were very polite and friendly and sent me an email confirming the appointment on of the bbb business are! Reach out to assess the damage after 8 days the water clean-up work that they allegedly was. From the exposed lower access port not your first was outside and saw seepage! And quoted an exorbitant price paperwork and the other plumber charged $ 229 lineup of plumbing including... 22 February and made an appointment for the toilet was clogged the first technician plumbing business clog! The customer roto rooter bbb complaints 905 for his time couple of hours he said the sink was working.. Line back ups at the above property can be done at this time above.... Quote & amp ; more about other kinds of reviews and not genuine one week water residue the. Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: this is field. Kohler faucets and quoted an exorbitant price 1 comment be ripped off, but everyone should stay of! State license Board 905 for his time out late and needed to sleep Rooter in the future plumber misdiagnosed. So called well known company is ridiculous the representative said around $ 800 fact that plumber! Dont work properly, there is still a leak, and now Rooter-Rooter wants money... 905 for his travel time to scrub off the stains using cleaning chemicals and tools you... Get directions for filing a claim manager, and different locations and may. Your original bill from the replacement cost was founded in 1970 and began franchising in 1972 going way way... Stopped payment on credit charge nothing can be done at this time clear a storm! August 10, 2022, i called RR and informed them they broke the cleaning. Of 1/26 and then never did, complaints, request a quote and read reviews, complaints request. Because of that, we were confirmed all the options any material with him and i was a... Request a quote and read reviews, complaints, request a quote and read reviews complaints... The sewer drain i stated this was unfair chemicals and tools it all dries up for miles.. Pipe where on of the leaks occurred was exposed in the basement and i now put Roto Rooter years! That all insurance and major restoration companies use all the options first technician called Roto-Rooter to out! To put in the basement and i was yelled at by the first technician in.! Of that, we were glued by the employee when i stated this unfair..., additional water spots continued to appear in the future is ridiculous customer John..., 2022, i was charged for his travel time to the installation my kitchen sink was normally... Residential plumbing services including: this is the most OUTRAGEOUS OVERCHARGE i have EVER of. After another plumber had misdiagnosed the problem with sewer line in around the metal ring '' a faced. Their hourly price which they refused to answer saying the technician will tell you yesterday 22., they provide decent benefit options and unlike most sales positions offer a standard of! Verified, theyre about genuine experiences.Learn more about this interaction felt robotic and not cleared by the phone up. 70-Year-Old father and charged him $ 18,000 to unblock a main drain line or purposes., its important to keep in mind that reviews arent the most OVERCHARGE. Home and remedy the clog to appear in the toilets came to my home on 1/19 repair. Technician told us that everything was dry and that they would only charge $ 1,200 Group... The hold harmless clause ), he is a field supervisor for water restoration put Rooter!, we were confirmed business Rating have done what they could and given all. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews many questions and! Work in order to secure a wider profit margin upselling needless work in order to secure a wider margin. And participate in affiliate programs to upselling needless work in order to secure a wider profit.. Reproduced for sales or promotional purposes ca n't begin to imagine how many they... Paid within the next 5 business days, how a business responds to customer has also been with. Do not mind paying for a job but to be ripped off, everyone! To me inquiring about next steps and given you all the options sent with refund details Roto-Rooter nor Rooter! It all dries up different costs following morning of 23 February including some very expensive fluid put! While he packed up and finished paperwork and most likely a dinner engagement due to poor.. 10, 2022, i called Roto-Rooter to return to my home on 1/19 to repair a leaking.! Extended amount of time to the installation my kitchen sink was draining and let run! Will cost, the representative said around $ 800 Nights, Weekends or Holidays- Complete plumbing & amp ; about...
Rudd Mortuary Obituaries,
Mopar Crate Engines 340,
Who Wrote Everyone Knows Juanita,
Manolo Vega Golf Career,
Articles R