New to Mint? and our This may be true if you only see 1 or 2 signal bars at the top of your phones screen. Privacy Policy. Somebody, please help! Enjoy a range of . Check your APN settings and/or switch to the fast.t-mobile.com APN. Most phones display an airplane icon on the homescreen when airplane mode is enabled. My APN is set to "ultra" now but the data issue has not been resolved. Calling customer service was pointless -- transferred a few times until they finally hung up on me after turning my phone off and back on again didn't work. As my phone is a 4G, I go for 2G/3G/4G Auto so that it always tries to connect to the best signal available. Press J to jump to the feed. Create an account to follow your favorite communities and start taking part in conversations. Set APN Protocol to iPv4/IPv6 3. Once your phone is off, wait 30 seconds and turn it back on. The UpRoam add-on is available to all Mint subscribers allowing for talk, text and data use while roaming outside the U.S. Zip over to your Mint Mobile account or download the app. See at . If not, proceed to the next step. To reset your network settings: Youll need to re-enter any Wi-Fi passwords and re-pair any Bluetooth devices once the process is complete. I am being told this could take up to 72 hours for resolution. It didnt work. View Packages. With its unlimited plan, Mint Mobile delivers a generous 35GB of high-speed data. Unless youre using a device where you buy a set amount of data at a time, such as Tracfone, your mobile data shouldnt stop working if you go over your limit. Shes not tech savvy. If your Mint Mobile SIM isnt working, you might not have inserted the SIM properly. When you sign up for a low-cost carrier like Mint, you can expect your data speeds to be slowed down during times of network congestion. It didnt work either. Select the "Cellular" menu option in the first section of the menu 3. Mint is also deprioritized during heavy usage compared to T-Mobile. Reset Your APNs 2. Hey there! Then, try using the SIM again. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. So, here's a list of the things I did today. Enable the Right Network Mode 7. Welcome to the Mint Mobile subreddit, where you say it like it is and we listen. This option doesnt exist in the APN settings of all phones, but some devices (like the OnePlus 3) give you the option of leaving the APN Protocol field blank. Mint Mobile is a good fit if you: Want an affordable cell phone plan. I referred my sister. I'm glad that you got it working in the end! Press question mark to learn the rest of the keyboard shortcuts. We participate in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. When mobile data stops working on Android, its world-shattering, in other words. And its not locked, Could be the APN or a setting you need to change. She's been using the service for about 2 months but now any time she leaves her house she does not get data despite having bars of service and being in areas where her data worked fine before. Luckily, manually updating these settings is very easy to do and just takes a few minutes. Sounds like your # was ported correctly but your APN needs an update. If your Mint Mobile SIM isn't working, you might not have inserted the SIM properly. It also offers an excellent value considering the amount of data you get for its pricesits $30 unlimited plan beats out Metro's $40 unlimited option and US Mobile's $35 Unlimited Basic offering. Packed. I did reach out to Support and now the issue has been escalate by them to Tech Support. In contrast, Android phones require you to insert the SIM face down. Its an iPhone 8. However, youll need to set up alerts and limits in your mobile carriers account. If you're having this issue, might be worth trying these too? Some carriers do allow you to automatically cut off your mobile data when you reach your limit to prevent overages. Go into your phones Settings, select Connections, followed by Mobile Networks, then Access Point Names and select Add to enter the following information: Tap the three dots in the top right corner and select Save; ensure that the new Access Point Name is selected and restart your phone. Now, try sending a message on your phone. How do I activate a SIM card and bring my current number to Mint Mobile? Tell her to turn the setting back on What phone does your sister have? Credits can be purchased anytime and anywhere, freeing up your packing list for more important, fewer-than-3-oz worries. Mint subscribers can easily stay connected while exploring the world with UpRoam, Mint Mobiles international roaming feature that not only covers data, but calling and text as well. This made calls and texts work, but of course meant no more 4G. 6 MONTHS FREE SERVICE When You Buy a Phone + 6 Month Plan, My service isnt working how can I resolve, Remove and reinsert your Mint Mobile SIM card. Whole town is green on the coverage map and as I said the data was working fine until a few days ago. Saving a new APN isn't working; seems to be tied to setting the MNC, as it saves fine until I modify that field. But if the SIM works perfectly, your phone might be faulty. If the signal strength isnt strong enough, you still wont be able to connect and use mobile data on your device. If thats the case in your networks APN settings, make sure it says IPv4/IPv6 instead. After inserting the SIM correctly, check if theres service on your phone. Switched to Mint last night, port supposedly went through today. However, when I inserted the card, my phone had no service at all. Employers can decide unilaterally when the leave days are taken. Calling customer service was pointless -- transferred a few times until they finally hung up on me after turning my phone off and back on again didn't work. An email sent on Saturday to affected customers by Mint Mobile discloses there was a breach of the carrier's systems. Did she try resetting network settings. If you put your phone in Airplane Mode, it will disconnect from the Mint Mobile network. Assuming youre with a CDMA network, go to your phone dial pad and enter the following code, depending on your device: Note that phone carriers are slowly trying to phase out CDMA networks, as they seek to move wholly onto the faster, more recent LTE standard, so this particular fix may not exist for much longer. Reddit and its partners use cookies and similar technologies to provide you with a better experience. See at Verizon. Meaning that the amount of cellular data usage from my phone once Mint was activated skyrocketed, resulting in a lot of unexplained data usage. An IMEI is a 15-16 . Credits never expire and any international roaming credit left over at the end of the month will roll over into your next month of service. If your Mint Mobile SIM doesnt get any service after trying these tips, find other troubleshooting steps below. Go to Settings -> Network & internet -> Mobile network -> Access Point Names. For Android 11 and earlier, youll need to tap Advanced under Mobile Networks to reach Access Point Names., You should see a list of APNs (potentially with only one network on them). Luckily that worked for my phone. Select the "Settings" icon on your homescreen 2. Walk around your home until you find better coverage. Also, you can reinsert the SIM card to your device to fix Mint Mobile data issues. I went abroad last year and was stuck there for a while and my AT&T number got deactivated during that period. If your phones firmware is outdated, the device might encounter bugs that will hinder its functionality. fast.t-mobile.com is the APN I already have. (also the website specifically said my phone is "perfect" for Mint Mobile service) Mint Mobile often announces network downtimes on its social media pages. In terms of other benefits, Mint is a mostly bare-bones service though you're still able to add to your LTE or 5G data allotment whenever you're approaching the cap. Website. Once on Wi-Fi, you can also link your Android device to your Windows PC. Use free IMEI blacklist checker. We are grateful for all the contributors - even the haters. I referred my sister. They are as follows: Name: T-Mobile US LTE APN: fast.t-mobile.com Proxy: not set Port: not set Username: not set Password not set Server: not set MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc Multimedia message proxy: not set Multimedia message port: not set MCC: 310 MNC: 240 Authentication type: None APN type: default,supl,MMS,xcap Shes been using the service for about 2 months but now any time she leaves her house she does not get data despite having bars of service and being in areas where her data worked fine before. This sub is "semi-official" in that Official Mint representatives post and make announcements here, but it it moderated by volunteers. With my phone it was automatically selecting the network operator. She stays on top of the latest trends and is always finding solutions to common tech problems. Network Operator now actually shows as Mint, instead of crashing into Emergency Only. She works to help teach others how to get the most from their devices, systems, and apps. Turned select automatically back on again. What is needed for check IMEI? The following shows how to do it. Mint Mobile's Website. Once again, this option isnt available on all devices. If you use an Android phone, you can reboot it by pressing and holding the power button until you see the Power-Off screen. It's as if it simply could not provision the number or something unless it was kicked down to 2G but now everything is good to go. 2+ lines start at $ 15 /MO per line Learn More Keep Your Current Number Because everyone having to change your contact info is a pain Bring Your Own Phone If it's unlocked, compatible with our service and makes you happywe're good with it Nationwide Coverage Every Android phone lets you set your own mobile data limits and warnings for when youre about to reach your limit. The company offers prepaid mobile plans that run on the T-Mobile cellular network in the United States. I'll be looking forward to your reply. Bags? To reboot your iPhone, press and hold the Power button and one Volume button for 5 seconds. Information about service free instant amtrak tickets to chicago Apple Serial number lookup service for MacBook Pro will tell you everything about your device. Settings > Connections > Mobile Networks > Network Operators > disable "select automatically" and then select T-Mobile once the list populates. The Senior List is compensated when you click on the provider links listed on this page. Youll also need to enter your existing phone number and identify your carrier. Make sure that you close the SIM tray completely, so that it isn't loose. You should still be able to login to your Mint account if it's active and all the info being entered is correct, that has nothing to do with any of the issues you're having with your phone. Have a nice day. I had purchased two new Samsung Galaxy A32 5G phones. Tried logging in from a different device and I just get an "Incorrect Phone Number and/or Password" message. Tap on the Account tab and select "My Mint Family." Follow the instructions to invite the people you want to be part of your Mint Fam. There is no roaming either. See FAQs about Mint and if it will work for you, Find out how to switch, transfer your number and more, Learn how to make payments, renew your plan and more, Setting up your device and configuring settings, Details on Mints plan features and how to use them, Learn about using Mints plans like Mint Family and Free Trial. Anybody have any tricks for making this happen? Press J to jump to the feed. Remove your SIM card from the SIM tray, then put the SIM card back. Iphone could have it's own thing with activating a new sim, I checked my phone info and it says that my carrier is Ultra/Mint Mobile 48.0, network is not available, I tried the method you said but it still didnt work. I'll be looking forward to your reply. If you use a lot of data, you can purchase more data that's only good for your current billing cycle. If you have a 4G phone, for example, you should always make sure 4G is selected in your network modes to catch those sweet 4G rays. Y2K is a numeronym and was the common abbreviation for the year 2000 software problem. In fact, most mobile carriers would love for you to go over your limit, as they charge overages by the gigabyte. Save your new APN settings, then select them from the APN list on your device. Mint Mobile has an international roaming page with some basic "official" information: You can add prepaid funds to your international roaming balance in $5, $10 or $20 increments. Finally, my phone is working following your troubleshooting. I think they always say that, if you look at some other posts on here its usually APN issue. We are grateful for all the contributors - even the haters. Mint Mobile is a mobile virtual network operator (MYVO) that was founded in 2016 by California-based Ultra Mobile. You should probably do this in advance, as you need internet access or cell service . Code. I have the 4Gb plan and pay $15/mo. As such, you may need to get a new SIM. I know what I get for that price, and it's not the same as $50 for T-Mobile. If you have encountered a similar issue, any help would be appreciated so that I don't have to wait for 3 days. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright . The bypass that worked for us was holding the Volume UP and Power buttons. Reset account password at https://my.mintmobile.com/account (using the Send Password option at login to generate a new one, and then setting a new one of my own choosing thereafter once logged back in) Settings > Connections > Mobile Networks > Network Mode > switched back to LTE/3G/2G. 1550 Scenic Avenue Suite 100 Costa Mesa, CA 92626-1420. Background. Youll need to update your phones firmware to fix this issue. Here's how these plans break down: Mint Mobile vs. Xfinity Mobile: Premium data Just because you see a network type, it doesnt mean mobile data is working or available. Trying to add a new APN but it isn't saving. I am a Mint user and I've had no issues. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Editor's Rating: 4.5 / 5. Once youre in recovery, use the volume buttons on your phone to select wipe cache partition or wipe cache, then select the option using the power button. 5 in our Best Cell Phone Plans of 2023 rating and places No. You can also check popular forums like Reddit to see if other users are having the same issue. Now that you know whats up with UpRoam, get ready to take to the skies. Although no biblical scholar or historian is known to have mentioned a relationship, some have expressed the belief that the origins of April Fools' Day may go back to the Genesis flood narrative. To confirm if your phone is on Airplane Mode, check the top of your screen for an airplane icon. If you need to use mobile data while connected to Wi-Fi, you have to turn off the Wi-Fi first. Or if your phone isnt 4G but youre running on an OS that features it as a network mode (by rooting, for example), your phone may be trying to connect to 4G signals that its not capable of. 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