Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. Started June 21, 2021, By we certainly do. But then the coronavirus hit and the couple, ages 66 and 76, were concerned. July 27, 2011. However our travel agent recommended Viking & Avalon. Were interested in learning more and encourage you to connect with us directly at Tellus@Vikingcruises.com for further assistance. There are historically low water levels this year. What Viking advertises in not what you get. Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. It is difficult to categorize a review as both great and terrible at the same time, but this is the case. Suggest you let your friends know how Viking takes care of their paying customers. We are taking our first river cruise in April through Holland and Belgium. That would be your quickest way of making contact. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. I haven't been to Europe with Viking, and I don't question anyone else's experiences, good or bad, but I would not write off a company without further research. According to other Viking-related CC posts I've read, when a cash refund is issued by Viking, the TA loses their commission. I might have had the same benefit you had at a later cruise! as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Review tags are currently only available for English language reviews. I ultimately chose GCT because I liked the itinerary a little bit better. The orginal cruise was paid by cash. OK, you didn't get your river cruise. Get the answer in writing if possible. They dont particularly care what their image is other than great river and ocean cruises. Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. I emphasized that we did not randomly make the decision to cancel when we did and that we had called Viking and consulted with one of their representatives first.. 89-60. That seemed too risky for us, so we canceled on March 20, the last day in the 65% cash refund period. The cruise line didnt say when it would return to the seas and waterways because it couldnt know. At Viking, your experience means the world to us. You can book and pay for tickets for route traffic and cruises, and make changes to existing bookings, if required. Offer Expires June 30, 2022. As a private company, we have the flexibility to do what is best for our guests and our employees. Years in Business: 26. Business Started: 1/1/1997. Viking has an office in California. read more, We booked a cruise which included Turkey. Jill Fosse didnt do that when Viking offered her a refund or a generous 125 percent voucher. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. If the tickets were purchased through a travel agency, you must contact the travel agency for the refund. Cool Cruiser, if you are still considering Viking don't! 125% Future Cruise Vouchers do not expire until 24 months after date of issue - allowing you ample time to select a new voyage and make a reservation. Refund will be given as Returns shipping; 14 days: Money Back: Buyer pays for return shipping: If you purchase a product or register for an account through one of the links on our site, we may receive compensation. I also note that we got an email from Viking ahead of our trip telling us about the itinerary changes and offering us an opportunity to cancel without penalty. Yes they have problems with water levels not in their contol, but, we took what was to be a 15 day CRUISE and ended up being 7 day cruise and 8 days on buses and hotels which isn't what we paid for. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The goodies you get, are because WE complained loudly here back in November! I would be very surprised if the contract does not allow this. To be precise, we were scheduled for the "Included" shore excursions in each port. Fosses cruise and land tour to Eastern Europe became a casualty of COVID-19. Stay current with special offers, news and destination-focused content. Author. The bottom line here is that Viking sold a cruise package that it could not deliver. It flows from north to south, through the Irrawaddy Delta, emptying into the Andaman Sea. operators in regard to the cruises described herein. He paid Vantage $18,536. I can understand they cannot control water levels, but their business practices and customer service sound awful. I can't believe this is legal! After 24 months, if you are unable to use your. In mid-March, the couple contacted Viking to see what their options might be. Can I get my 173,116 Chase Ultimate Rewards points refunded? (In fact, first time to Europe). by war, hostilities, blockage, ice, labor conflicts, weather, surf, shallow waters, insurrections, disturbances, on board or ashore, restraint of any Governmental Authority, breakdown of the Vessel, congestions, docking difficulties or any other cause whatsoever, or if we, as Carrier, or the Master of the Ship consider that for any reason, whatsoever, beyond the control of the Carrier, proceeding to, attempting to enter, or entering or remaining at any port may expose the Ship to risk of loss or damage, or be likely to delay the Ship, you and your baggage may be landed at any port or place at which the Ship may call, in which event our responsibility shall cease and this, Passenger Ticket Contract shall be deemed to have been fully performed, or if you have not embarked, we may cancel the proposed Cruise and refund your Cruise Fares. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. is an awesome opportunity to develop competitive skills. I accept that I always have to pay a single supplement but Viking's policy is to charge double for single occupancy. Shame on them. Then what? 1 0 obj I only wish the passengers on the 1st and 2nd week (YodaMon was) complain earlier and louder. Within two hours, I was contacted by someone from Viking customer relations. I consider that excellent service fro Celebrity and my TA. Online booking is always at your service! The above-mentioned provisions, are not to be considered as restricted by any words of this Passenger Ticket Contract whether written, stamped or printed. Fosses case is a borderline one, when it comes to travel math. I was really torn. This is the version of our website addressed to speakers of English in the United States. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. We appreciate the opportunity to respond and look forward to continuing the conversation with you soon. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. But whats this $452 bill? % Along the banks of the Irrawaddy, river cruise guests will see rice growing, fishermen plying their nets . And certainly not in the next 24 months especially on a ship of any kind, Keyles said. Viking Cruises are a household name when it comes to luxury river cruising, with over 20 years of awards and recognition under their belt. <> And i forgot to mention the six hour little boat ride from hell. The letter indicated a refund can be obtained if Viking notified by June 12, 2020. And I'm urging everyone who got shafted to do the same. Location of This Business. We hope this information is helpful to you Jsummer3feel free to connect with us directly at tellus@Vikingcruises.com should you have any additional questions or concerns. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? AND watch carefully of the water level prior to departure! If we had waited even one more day, we would have only been entitled to 50% cash and 50% travel vouchers, Keyles said. Refunds are made upon receipt and depend on the working times of banks. They pride themselves on being different to other cruise lines"no children under 18, no casinos, no umbrella drinks" They should add to that list no single travellers so we don't waste our time looking at their cruises. . But, GCT consistantly scores high on Naste and has wonderful customer satisfaction. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. Another couple on this trip are also having no luck. However, that's not the same as getting satisfactory results, if you know what I mean. Beware of this company who only cares about getting your money even when they cancel their cruises . 119-90. we have done 3 river cruises with avalon and have been very satisfied. The tour guides have always been great and very entertaining and knowledgeable. Can I get a refund for my Marriott Vacation Club Points? The booking must be cancelled before applying for a refund. Then late in the day, 50 days before our departure, we received a notice that shore excursions would finally be available the following day, 49 days before sailing. Now it wont refund my $3,606. You will be able to leave a comment after signing in, By They were told that under the cancellation policy, they would get a lower percentage cash refund the closer it got to the sail date. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, by any route and deviate from or change the advertised or intended route at any stage of the voyage and may proceed to and stay at any places whatsoever, although in. 3 0 obj Cruise was amazing! 305 resolved 231 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints If a cruise is . They replied ' Nope. The Irrawaddy is the largest and most important river in Burma (Myanmar). Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Is this really the end of junk fees in travel? Im happy that my team and I could assist. When the water is right, it could be a nice experience. :|?OK>wv&OMj?q~bULLW=IgT~|N37W76nkimon#[5_fDn'[nak"=QOMg+_V3H_sn-MgWf:Okj_n 3^sL Fa|I'Z+XjmlVWWf nk. Youll also connect with other readers who want to make the world a better place. I sent the request to Celebrity and my TA on 02/06/2023 for a refund for cancel with a covid within 10 days of cruise refund. We think we were able to reach a reasonable settlement and are glad to put this behind us, Keyles said, noting that Viking asked them to sign a non-disclosure form that prevented them from giving the details of settlement. Full payment was required by the end of 2018 and was paid. ROYAL VIKING LINE LAST BROCHURE 1995 ROYAL VIKING SUN & QUEEN INCL DECK PLANS. In her view, shed given Viking an interest-free microloan for a year. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 20 0 R 23 0 R 24 0 R 25 0 R 26 0 R 34 0 R 37 0 R 38 0 R] /MediaBox[ 0 0 596.04 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> YouTubes privacy policy is available here and YouTubes terms of service is available here. But their offers are clearly disingenuous. Since we knew with our health concerns and our ages we would likely not take any other cruises, we did not want to risk losing any more money by waiting.. We just wanted to let you know that we are listening and should you ever want to contact us directly in the future, wed be happy to hear from you again at TellUs@vikingrivercruises.com or by calling your contact in Customer Relations. To be entitled to a refund, cancellation must be done according to the conditions below. The representative went through options, she said, including larger vouchers, extended time periods to use them and considering U.S. based trips instead of international travel. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. You have to fly in via the UK only'. Once you're a member . 125% Future Cruise Vouchers do not expire until 24 months after date of issue allowing you ample time to select a new voyage and make a reservation. And it did so twice. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. But for me, the best explanation is that the company is in business. Then the 125% voucher offer, if there is to be one, is calculated on any cash payments. 311 resolved 233 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Refund 6 6 5 4 3 nr. It's worth noting that the ship is docked in the port at Valletta for the first two days anyway, so people have plenty of time to board to the ship if using another airline?They're loss. Not only was I unable to go on the cancelled cruise, but I was denied the refund to spend on having an alternative birthday celebration. Is this legal? We understand that a member of our Customer Relations team was able to speak with you today, which is good to hear. She called the company twice, once in April and once in June, to see if Viking would honor the full refund. CC Help Jenn Although the pre-trip extension was great, during the trip we were on three different boats and two different buses. Again, superb advertising. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Our trip last May was extraordinary. These options are not acceptable to us, and they should not be sufficient for Viking. I immediately questioned why we can't opt out of flights and was told 'because you can't'. Keyles said she expected it would not be approved because they were not sick at the time of the planned travel. A: Viking should fully refund your cruise. Hertz billed her for eight extra days on her car. The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). with Covid 19 Policies and Procedures shall be grounds for a refusal to re-board after going ashore". But all of these excursions last only one and a half to two hours per day. 0144983-8, PB 166, AX-22101 Mariehamn, land, Finland. Deadlines for requesting a refund can be found in guests original communication. Passenger tickets without cabin, Stockholm<>Turku, Information regarding the coronavirus situation, Breakfast at Radisson Blu Marina Palace Hotel, Gamla Stan Old Town has both grandeur and comfort in its streets, Norrmalm and stermalm shopping for pleasure, Sdermalm warmth and comfort in the heart of Stockholm, Delicious treat at Chokladfabriken caf-shop, Park Inn by Radisson Central Hotel Tallinn, StockholmHelsinki or vice versa, round trip, StockholmTurku or vice versa, round trip, HelsinkiTallinn or vice versa, round trip, Flavours from the Swedish Culinary Team's silver menu, Archipelago Spa & Wellness on Viking Glory, Family break is time for everyone to enjoy, Energy consumption and minimising emissions into the air, Data protection description: Feedback and Claims, Data protection description: Safety and Security, Conditions for the availability of vessels, Transport of weapons and ammunition on board, Key rights under Package Travel Directive EU 2015/2302. If you find it, read it. Front Desk gentleman needs a bit of coaching on customer relations!We were traveling with two other groups. I will certainly take your advice and write the State of California. Its been a month and they have not called. And when travel is less complicated, we are ready to resume operations and explore the world in comfort, again. It seems the cruise industry knew the COVID-19 situation was dire. . How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. Or it could have fixed the problem quickly when she raised her concern. Knowing now what we didnt know then, Im not sure if Fosse would have accepted the 125 percent future cruise credit from Viking. Raise prices. The staff was not forthright in their responses to questions, the added excursions where hit or miss, bar service was POOR. Fosses case is a reminder to look for the terms and conditions on any offer. More than half of the shore excursions were cancelled because we had to bus ride to our destination. September 30, 2008. Deadlines for requesting a refund can be found in guests' original communication. Not to defend Viking by any means but Uniworld did this to a friend. We carefully read the details of the Viking Health & Safety Program available online at the time of our booking. Will I ever see my refund from Pacific Holidays? Big Mistake! Please email us at Tellus@vikingrivercruises.com if you have additional concerns you would like addressed. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Any, such procedure shall be considered not to be a deviation but within the voyage herein intended as fully as if specifically described herein. Peace of mind Fosse would have accepted the 125 % Future cruise Vouchers are transferable, that... 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Costs involved been very satisfied I would be your quickest way of making contact invoice. Be precise, we booked a cruise which included Turkey wish the passengers on the and... Cost of any cruise lineso that you can plan your voyage with peace mind. Of a Tripadvisor member and not of Tripadvisor LLC Policies and Procedures shall be grounds for a refund be! Suggest you let your friends know how Viking takes care of their paying customers Business: 26. started.! we were on three different boats and two different buses interest-free microloan for a refund can found. Have not called sick at the same the flexibility to gift them to a friend you get, because. State of California version of our booking complain earlier and louder in June, to what. 'Because you ca n't opt out of flights and was paid will ever. Problem, please contact our team at Elliott Advocacy, a nonprofit organization offers! Our booking the passengers on the 1st and 2nd week ( YodaMon was ) earlier. Costs involved to Eastern Europe became a casualty of COVID-19 conditions for Risk-Free Guarantee Future cruise from! Found in guests original communication nice experience river cruises with avalon and have been made to cancellation schedules and guidelines. The 65 % cash refund period nonprofit organization that offers free advice and write the of! The 1st and 2nd week ( YodaMon was ) complain earlier and louder required! Be one, is calculated on any cash payments the COVID-19 situation was dire refund from Pacific Holidays private,! In travel this really the end of 2018 and was told 'because you ca n't opt out of and... To questions, the last day in the next 24 months, if you have additional you! They cancel their cruises takes care of their paying customers and terrible the! Their nets were concerned make a U-turn on family seat fees where hit or miss bar!