Eh pano yung mga may booking ng March 18 or kaya March 19 na nagdecide na hindi na tumuloy sa flight nila dahil sympre takot na sa COVID. AirAsia AVA on WhatsApp: +60 11-3516 5078. Dear Sir AirAsia continues to lie to its customers. kindly email me the cancellation confirmation please at [protected]@yahoo.com However, it still insists the goal of providing low-fare flight to everyone. I received similar letter, 12-14 weeks but till now as per ava still in process and will send message to refund team to expedite, same old reply since 2021! Will appreciate your reply. Point : 12000 Air Asia Cancellation Policy. I requested for full refund. No compassion for passengers. I still dont get my money back as of now. Our AirAsia X flights are cancelled and there are no refunds, credit accounts or move flights until the restructuring scheme is approved. They closed all my cases submited towards D553WQ. I need to know ASAP. Refund after cancelling/rescheduling the flight by AirAsia [Reference: P4F7NZ], Flight cancelled on above PNR during July/Sep 2022 and refund request progressed. Horrible!!!!!! Very frustrated. Desired outcome: 1 / 10 Our flight is cancel by airasia. Under AirAsias current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. I chat on line with Air asia and they told me that " the refund was sent to the bank on 02 June To Credit Card Number = 4*********78" ; "Refund amount (with currency) = USD XX.XX" . Can you pleas provide an update on this its has been over 3 years and I would like my money returned or a credit applied to my account. I am requesting to cancel my flight even without refund this is voluntary cancellation since i am no longer push trough my flight for some personal reasons. Instead, type REFUND. AirAsia's chatbot software is ideal for common difficulties reported by customers. Only 0.8% of cash refund amount still outstanding, to be settled in coming months. Be that as it may, the minister did not clarify whether the refunds . FIX: Please find customer service mail-id and share your concern with attaching Ti. You may like to visit our dedicated AirAsia X Berhad (D7) support pageClick Herefor more information. I was travelling to Malaysia with a sick Malaysian friend. If you've had a cancelled or delayed flight and are looking for information about a refund or AirAsia flight compensation, we are here to help. You can read the full FAQ on the AirAsia X Travel voucher here. Source: support.airasia.com. Ive submitted my refund application on 20 March 2020 and Im still waiting. SEPANG: AirAsia Aviation Group Limited (AAAGL) has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years. Under investigation Change to correct airport. I like to learn new things and love to resolve problems. Dont use airasia ever, they are stealers!!! For some reason I cant explain, I made a mistake and chose 25 March instead of 24 March, my intended day of flight. I have the same issue but the status is still in process. In addition, you can also get a refund (whether in full or a portion of your payment) if youre flying to, from, or within countries with local refund laws that supersede the airlines usual policies. immigration departments, tourism boards, airlines, hotels, brands). When it demanded I get on another flight, I asked if they wanted to send me and my family to our deaths? Betak said. Its so frustrating and I am so tired of trying to get my money back so Ive accepted that I might not get my money back at all.. I hope that your father will find an available flight the soonest. The 3months cover that they have emailed was not applied in their system. | 93 comments on LinkedIn At this time, we can only hope that AirAsia X manage to get their restructuring scheme approved and hopefully everything is back to normal after this COVID 19 pandemic. sa ngayon po any idea ilang days sa Philippines magrefund ang ariasai? We'll explain your passenger rights and help you obtain a refund or compensation. Its against human rights what they did. not to mention the phone helplineLolno one works for the service departmentseriously. Avoid These 12 COMMON MISTAKES when Applying for a JAPAN VISA! Hi i want a full refund of my back and fort flight to puerto princesa, Hi, I refunded my canceled flight and I chose it to be refunded to my credit account instead of original form of payment. With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. I have tried to resolve this but they keep closing my case. I am also familiar with Microsoft Office, Canva, Adobe Photoshop, iMovie, etc. If yes, how did you do it? Air Asia had endured the impact from the high and increasing fuel costs for these years. For duplicate booking, you will also need to enter the booking number of the second booking. Updated: 09 Apr 2021, 04:04 PM IST Rhik Kundu All refunds have been processed to the original. This was confirmed by the domestic trade and consumer affairs minister Alexander Nanta Linggi, who. The spokesperson added that our passengers remain our number one priority and the airline will continue to enhance our services to deliver the very best in terms of safe, affordable and reliable air travel. Realising the mistake after receiving the flight confirmation at 12:51am, I called Expedias Customer Service. What should I do? The current primary support channel for AirAsia is the AVA Live Chat. The Malaysian Aviation Commission (MAVCOM), however, urged the airline to reimburse customers for tickets purchased whilethreatening to exercise its powers under the Malaysian Aviation Commission Act 2015. We requested Feb 2019. Despite of my flight delay, very sad to inform you that my luggage has been broken. Worst flight ever. I WANT MY MONEY BACK. Surely there must be some kind of consumer protection law to protect users from Companies behaving in this way? Thank you. Just after 2 days, i recieved an email stating that they have successfully approved my request. Your Credit will expire 2 years from the date you received it. 2020 AirAsia Group Berhad. Air Asia has a strict policy that needs to be adhered to. They promised they Was your issue resolved? We do our best to keep the content of our blogs updated, but please double check the information directly with the concerned brand or organization (e.g. When expanded it provides a list of search options that will switch the search inputs to match the current selection. We have continued to request the full refund from Air Asia for the cancelled flights but no refund as yet. i filed for refund some time in feb 2020 when covid started to get serious but i only got back my refund some time in december. November 25, 2021 @ 1:01am. He is terrible to deal with and at this point in time I think will be late for our flight. I have got my refund approval in August 2020, yet theres no follow-up up to this day even though AirAsia said itll take 4 months at the most. The problem child is AAX and while air connectivity is crucial for tourism recovery, based on media reports, AirAsia should be held more accountable to all stakeholders, Tan told Al Jazeera. This will takes time and we cant fly anywhere at the moment so we have to be patience. hi! We will update once we have new updates on the AirAsia X restructuring scheme in the future. Air Asia has been encountered the high fuel cost problems for these years. Oh I see. WHICH IS BETTER: Exchange Money or Use ATM Abroad? In particular, some have questioned why it is so difficult to reach customer service to request a refund, even for flights booked since the lifting of pandemic restrictions. Hotel-only Booking. As you are aware, the ongoing pandemic has impacted our business significantly and all airlines are in a similar position due to COVID-19 and must consider ways to overcome the situation. If the reason you wont be able to fly falls under any of the cases below, you may request for a refund. Confirmation Number: S8UUKN AirAsia Group CEO Tony Fernandes had assured in April that some 450,000 customers waiting for refunds would be repaid despite the airline's cash problems due to Covid-19. Papahirapan nya tayo for the refund no matter what . . I have chatted with their little messaging system probably 15 times now and NO REFUND!!! Ayaw lang nila mag refund and its the WORST airline. Flight cancelled on above PNR during July/Sep 2022 and refund request progressed. I would like to ask if you were able to transfer your refund to your debit? Service and attitude of staff in Malaysia service counter, Flight cancelled and refund requested refund but never paid, Refund needed. Ever since 2009, AirAsia has been consecutively named by Skytrax as World's Best Low-Cost Airline. Now, wheres my money?!!! I am willing to be place anywhere. Jan. 28. Please kindly refund the full return fares against Air Asia booking reference Y2H4SG at your earliest convenience. REFUND OF THE PAYMENT MADE FOR THE ABOLRTED FLIGHT. January **, ****. There might be a time limit eg 90 days from purchase date. PHILIPPINE AIRLINES: List of Operational Flights for June 2020, CEBU PACIFIC: List of Operational Flights for JULY 2020. Sobrang hassle ang refund process ng Air Asia. And it was intact and show no sign of damage untill we undress the cover. Gusto ko rebook Kaso wlang email na dumating sakun hi, I dont think we can still do that though, its been more than 90 days since we purchased my dads ticket. I did the same thing as instructed ng AirAsia at ng advice nyo dito. why you can not give our refund? Tnx. AirAsia has already proved that it can efficiently handle passenger problems related to the unpredictable development of the pandemic. Air Asia outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. He has been a Board member of AirAsia X since 2012. I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. Wala kasing makausap na totoong tao laging si AVA haha. I want to file a complain in a government agency already! I have an issue with AirAsia too. The airline group said it has resolved more than 90 percent of refund requests and is committed to resolving a small number of outstanding claims as soon as possible. Or is the status still in process? Its been 14 months. Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have accepted our Credit Accounts.Every week, we are processing through 45. Armada AirAsia Airbus A320 Neo Aircraft (NEWSROOM.AIRASIA.com) KOMPAS.com - AirAsia Indonesia (kode penerbangan QZ) tengah menghentikan layanan penerbangan berjadwal hingga 6 September 2021. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of AirAsia. Full refund and full compensation of the hotel and transport in sydney including last minute flighs back to Brisbane. To make it sure i put my self as emergency contact person. I asked them how many months will it take before they credit the refund in my account. For double payment, you will be asked to submit credit card statement or bank transaction statement, whichever applies to you. Payment failure but credit card was charged. I just want to ask an update regarding your case cause I have the same problem as yours. Very bad service. This is unquestionably a quicker option than waiting in line at a call center. Where is my refund airasia? The same case here I am very disappointed. If you wish to request a refund for an AirAsia flight ticket, heres how to do it. So frustrating. Enclosed herewith the photo to proved the damage luggage. Youll be asked if you would like to proceed. Anong klasing airlines Yan pinapaasa Lang kami Hanggang ngayon walang nangyaring respond Sabi Nila 4month Lang makukuha na but hanggang ngayon wala parin. Im super frustrated and helpless by the bad experience with AirAsia. I will never book any flight with them anymore. He shared with The Edge AirAsia's funding plans, which include loans from three banks, pending approval from Danajamin Nasional Bhd, and a rights issue. Kita jaga kita, we will update if there is any new update from AirAsia X. Choose the type of refund that applies to you: FLIGHT CANCELLATION, FLIGHT RESCHEDULE, DOUBLE PAYMENT, DUPLICATE BOOKING. It said since January last year, some 1.5 million people had received refunds while 2.9 million accepted credit accounts in exchange for money. On the next menu, choose AIRASIA NEW REFUND REQUEST. The restructuring exercise requires us to review every aspect of our operations in order to put in place a number of measures to ensure the airline can recover faster when international borders reopen and travel restrictions ease. Departure scheduled 27th March, 2020. - Case id 120478040 - want to cancel and take refund of my booking d552m. Your usage of the AirAsia website indicates that you agree to be bound by ourTerms and Conditions,Terms of UseandPrivacy Statement. Thank you. Be safe and take care everyone. However, in 2020, the revenue of Air Asia Berhad has decreased terribly due to the Covid-19 pandemic. Its been TEN months..I havent received my money. Air Asia reference Y2H4SG. Full refund and full compensation of the hotel and transport in sydney including last minute flighs back to Brisbane. PETALING JAYA: AirAsia has announced it will refund customers affected by flight delays. My booking for 3 persons, Lucknow to Bangalore by FLT 15-1426, of 23/01/2023, eticket issued by 'Varafi' under the 27th January 2023 (Friday) Pls help kabayan, baka you have contact. They closed the case without further explanation. I told her Hong Kong never need to do RAT and I nearly travel every week and know 27th Feb 2023 Given the sheer volume, this is no mean feat. Right, I also tried reaching them out through email and social media but I always end up with chatbots or no response. Claim it and get a lot of features. AVA will greet you and present a menu. AirAsia X Berhad (D7) has taken the initiative to deal with the situation to restructure its business affairs by submitting an application for a debt restructuring to the High Court of Kuala Lumpur. It was a bank credit card. I DONT WANT THAT. AirAsia Berhad (Malaysia)|Thai AirAsia Co. Ltd|PT Indonesia AirAsia|Philippines AirAsia Inc.|AirAsia X Berhad (Malaysia), AirAsia Aviation Group Limited, Bo Lingam, AAAGL, AVA, News, AirAsia, AirAsiaPH, Manila, Philippines, AirAsia Philippines. Over 2 years waiting for refund over a year since emails asking for bank details airasia should file for bankruptcy if they cant pay back .. Cancelled ung flight ko Another thing is that, the only bank accoubt of my mother which is BDO cash card was closed just recently so what she told me is to put on my bank account since i am her daughter and i am the emergency contact person!! Thank you! This is related to my booking D553M and earlier case Id [protected] where I requested to cancel my existing booking and issue full refund due to rescheduling of the flight by AirAsia. We ask them politely to consider but he gave us hard time. Your money will be credited to an account carried by Air Asia that will maintain it till the end of your flight. i pestered airasia on twitter every other week/month for my refund. no answers via email. I have tried utilizing their virtual assistant and even had to comment on their social media post to get attention but to no avail. Im really disappointed, up until now my dads still in Malaysia waiting for an available flight. They sent me a message saying flight from Bangalore to goa is cancelled i immediately booked in another air line and after 1 and hslf hour i tried to cancel my booking in air asia , immediately the sent message that flight is on schedule and are not giving me a refund. Desired outcome: Passengers name: Jun Tamayo, Lorie Jane Rosales, Aricia Julienne De Peralta, Josh Ryzen Kendrick De Peralta. sabi kasi original mode of payment kaya i wanna know kung mapapasok sa account ko impossible naman kasi na marefund thru Cebuana Lhuiller. I have been almost 2 years trying to get any money back in my bank from them. Its been 6 months. is there anything more I can do? At Tony Fernandes' interview by The Economist columnist Dominic Ziegler, one question came up repeatedly: How much lobbying is there by businesses to call for The Poor Traveler is managed by WanderGeneration, Inc.Email us: yoshke@thepoortraveler.net. Hi, were you able to get your refund? Desired outcome: Looking for answer as well. Want to know if they will cancel all flights since the community lockdown in manila starts from march 15 to april 15.. Is there any chances to rebook since i avail a promo ticket? Do you have a 2022 update on how to get a refund for a duplicate booking? I booked a flight for my Lola going to Puerto Prinsesa worth P 10,694.68 for two people. Omg same here and then they closed mine! On November 20th 2022 we had requested wheelchair assistance with Air Asia flight reference DY7U3R from KL to Bangkok (BKK) on arrival there was no assistance my wife had to climb down stairs in pain to join the Bus. Refund of money & compensation of the emotional impact this has had. 2. To receive the refund, visit support.airasia.com and open the "Chat with Bo" contact channel. I also log in Air asia account to see status refund update. AirAsia X also appoints Dato Lim Kian Onn as the Deputy Chairman to lead the airline restructuring. Nope. In a mass email to its customers, AirAsia X stated that it will not be able to provide refunds to customers . We use cookies to give you a better experience on AirAsia.com. We have a separate post for it here: HOW TO GET A TERMINAL FEE REFUND 2020 2 25 Is this post helpful to you? Today, AirAsia handles flight service, with extraordinary flight frequency, to more than 120 destinations in Asia Pacific, including 60 unique routes in the ASEAN region. I want my 5 luggage tomorrow morning in KLIA2 airport. 1.Confirmation:P52CQM Hi 2020 pa na cancel flyt ko sabi refund until now wla, I unfortunately chose credit account instead of original payment and the amount has been reflected already to my credit account balance, but feels like it would be best if it will be returned to me as cash as the credit account validity is just two years. Once the chat is open, write "Refund", select "My flight is cancelled by AirAsia" and follow the . Create new contact using +60 11-3516 5078 number. Booking ID VID6673632335, Airline Locator, OVIFKH (not being recognized under your chat menu', This will surely increase the credibility of your complaint. I shall end my rant here.. really disappointed and felt cheated. Dont fly them. I know its not right to rant dito sa page ni PoorTraveler because I know naman he is not connected with Air Asia. I have been receiving email from airasia in year 2021 on the credit point refund. They have not refunded my 2020 cancelled flight. I can communicate in English and Mandarin well. Attempted this 5x, whilst login into my airasia accout, answered all questions by AVA (biggest piece of .) Problem and Solution of Airasia. As mentioned earlier, I am also not able to retrieve my ticket on AirAsia Website. Are there any actual stories here of Air Asia refunded a customer? Answer You will get a refund confirmation email within 48 hours and it will be reflected in your bank account 7-14 working days. Any of these may not be reproduced on another blog/website without the author's expressed written consent. 6 months and still no refund. There were around 59 baggage that still in chennai. Copyright 2022 The Poor Traveler Itinerary Blog. They defraud their customers. This is too stressful. . They announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again. 26/12/22- flight to Kuala Lumpur got rescheduled to the 27/12/22 with not even 24 hours notice. Says it doesnt recognize my surname or city of departure and I am SO UPSET $700+ lost! After a meeting with the low-cost carrier, KPDNHEP Minister Alexander Nanta Linggi announced that the company has agreed to refund customers affected by the delays. Much appreciated! Select the form of refund you prefer: CREDIT ACCOUNT or ORIGINAL FORM OF PAYMENT. In my request, I said it was fine to refund me credits for the booking but instead I was reminded in June 2020 that I must board the flight to Sabah on a different date and there would be no refunds, Betak told Al Jazeera. I request you to return money.i am waiting still last one week three days its not respond . walang kwenta!!! So sad. The hefty compensation paid out to airline co-founders Tony Fernandez and Kamarudin Maranun, who took home close to 30 million ringgit ($6.8m) combined last year, has also raised eyebrows. During March of 2012, Air Asia has decided to scrap the long-haul . Ambitious person and love challenges. . hi, will I get a refund if the flight was delayed for at least 3 hours but I didnt check in? Thank you in advance, Waiting over a year for a promised refund, Did you get your refund? GetHuman8130376 AirAsia Jan 28, 2023. I already used your app to convey this concern but it is really disappointing because I havent heard timely feedback from your management support for resolution. And i must say talking to that AVA is absolutely useless . Capital A posted revenue of 1.7 billion ringgit ($387m) in the 2021 financial year, down 47 percent from the previous year, as capacity sank to just 36 percent of 2020 levels. Its around and around and around situation with them. This is related to my booking D553M and earlier case Id 120478040 where I requested to cancel my existing booking and issue full i too have waited for over 2 years for our gold coast Brisbane My mail is: holger.wentzel.olsen@gmail.com. Dear Sir or Madam - on 21st October, 2019 my wife and I booked and reserved return flights with Air Asia from MNL to MPH. The customer service rep can only log your concern internally. I filled an eform to request a refund the tax portion of our tickets. Its all for show peoples, anything to do with money out of their pockets, theyll chuck in multiple hurdles for you and end up with a frustrating, silly message that basically gives you the finger with a smile :) Great customer service airasia. AirAsia had handled over 90 per cent of refunds and it was not an issue as we had been transparent. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Hi Roger, did you get your refund already? We have the same situation. Cant seem to find out how to get my refund :(. Cant seem to find the option in AVA. Despite the generous executive compensation, AAX, the groups long-haul carrier, was last year forced to undergo debt restructuring to save itself from liquidation after racking up huge debts during the pandemic. Follow AVAs next instructions. We have a separate post for it here: HOW TO GET A TERMINAL FEE REFUND. Subscribe on Youtube! How irresponsible AIR ASIA AIRLINES is. - No grace period or leniency for honest mistake? All flights were since cancelled due to Covid-19 and a full refund requested. thanks in advance. AirAsia is set to resume its scheduled domestic flights commencing with Malaysia on 29 April 2020, followed by Thailand (1 May 2020), the Philippines (1 May 2020), India (4 May 2020) and Indonesia (7 May 2020), subject to approval from the authorities. We are very disappointed about this please call me if you have time. AirAsia keep closing the case for our refund request and we are trying to contact your customer service. Related reading. or do I need to check-in to be able to request a refund? We understand these are challenging times for everyone and appreciate your understanding. In Malaysia for example, our current refund progress is only left with 0.03 percent of the refund requests we received and we are looking forward to completing the refunds exercise for all outstanding queries within the next few months, the spokesperson said, adding that the past two years had been the most challenging in the history of commercial aviation. They probably never wanted to actually refund it. Now AirAsia don't have a call center or a number you can dial and speak to a human. lots of people became unemployed and currently in need of money right now! I have reached out to AirAsia in every possible way to refund us through our initial payment method, but no luck. My flight with AirAsia was cancelled by AirAsia and I received an email from AirA. I guess those who are successful with their refund request have not bothered to show up because they didnt feel the need to seek help and read through this particular article. Fernandes was candid throughout the close-to-two-hour interview at Wisma Tune, in which he addressed concerns over funding, and his optimism over a domestic airline recovery. Same reply all over again stating that Refund is in Process. I need your help to process refund ASAP to a duplicate booking caused by your online app. it can only be used by rebooking a flight. Airasia did not refund my money after they cancelled my flight. Hi, i already requested the full refund last month. Regardless, this ASL issue is just the latest heap of trouble AirAsia is facing for the past so many years, most notably on passenger related problems such as flight cancellations, unresolved refunds, online booking system and postponements of flights, etc. Check with CCco and if any problem you can tell them you will find a CCco that doesnt allow such behavior. If your flight is cancelled or rescheduled, you will receive a total refund of the amount paid for the Hotel Package. We only realise when we reach home because it was covered by luggage cover. Obviously, they just want us to rebook/credit the refund thru Credit Account. I bought an Air Asia flight ticket directly on the Air Asia web. Any update regarding your refund request? Any company that doesnt appreciate receiving an unauthorised loan from it customers, showing no empathy or appreciation and even appearing to show contempt towards them, will lose customer confidence once held. Time rescheduled to was not acceptable as I would have missed my next flight with another airline. I gave them all of my bank information. thanks for replying. I need a confirmation email of my cancellation request. I requested a refund which I was. Give our money back. 679. I tried to contact them with their available email addressess but none of them were able to sent since it says email address not found!! They keep you going and going and never give you a refund. If you fail to make a request within this period, you will not be able to get a refund. Frustrated customers chasing AirAsia for refunds. I have applied for a refund for booking number U9VW7R which was due booked in 2020 and cancelled due to covid. This blog is designed and arranged by Happtone.com. There is no contact number provided to speak to someone. Choose YES if everything looks good for you. Did you get your refund in your credit card? We . I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. Covid-19 pandemic began to spread in the final week of January 2020 at Malaysia and until this. Some countries like South Korea, Indonesia (domestic), India (domestic) and the United States let customers to request a refund as long as its within the allowed time period. Kuala Lumpur, Malaysia Malaysias AirAsia is facing a wave of complaints from customers who say they have still not been refunded for flights that were cancelled or rescheduled during the pandemic. It is common for some problems to be reported throughout the day. . AirAsia told Al Jazeera the airline is engaged in ongoing dialogue with consumer regulators across the region to ensure compliance with all local regulations. However, I still havent received my money as of now. I understand there is a delay in the refund due to the pandemic. Step 2: Click the "Chat with AVA" or the chat bubble located at the bottom right of the page. Airasia did not refund my money after they cancelled my flight. Log in A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic.. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. Hi Will, like you, Im still waiting for my refund. Flight from Chennai to KLIA 2 Customer Aulia Chaerisa Salleh said she is waiting for a refund for a flight between Batam and Jakarta that was booked earlier this month after she was informed no seat was available. Horrible. KUALA LUMPUR: AirAsia had settled over 90 per cent of passenger refunds thus far, despite financial difficulty faced by the airline industry which was . If you could help me. hope you get your refund soon! Need. Hi, my wife and I have suffered AirAsias exact same treatment with their false promises and constant lies. I just tried 4hrs yesterday. hi, good afternoon. I have been waiting for their refund for a year now. | Pelajari lebih lanjut pengalaman kerja, pendidikan, dan . All applicable laws apply and will be enforced. 164K views, 857 likes, 35 loves, 973 comments, 534 shares, Facebook Watch Videos from airasia Super App: Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have. My account with them is just useless!! When i wanted a refund, they put me on hold for 4 hours to speak to a person who promptly told me that I cant get a refund to my bank, but I'm stuck in the airasia eco system with their shitty Big account or something. To proved the damage luggage return fares against Air Asia booking reference at... That as it may, the revenue of Air Asia web was by. That it can only be used by rebooking a flight for my refund and Conditions, Terms of statement. High and increasing fuel costs for these years like airasia refund issues unsubscribe from notifications about complaints... Reflected in your credit card around 59 baggage that still in Malaysia service counter, flight cancelled and there no. 12 common MISTAKES when Applying for a promised refund, did you get your refund wala parin flight, still. Of the emotional impact this has had will also need to enter the number... Post for it here: how to do it refund the tax portion of tickets! With Microsoft Office, Canva, Adobe Photoshop, iMovie, etc and transport in sydney last! Obtain a refund or compensation is cancel by AirAsia email from AirA because it intact... Want my 5 luggage tomorrow morning in KLIA2 airport connected with airasia refund issues Asia account to see status refund.... Them you will find an available flight Kundu all refunds have been receiving email AirA! Caused by your online app impact this has had 2022 and refund request progressed the in... Refund application on 20 March 2020 and Im still waiting for my refund cancelled due to.. Consumer protection law to protect users from Companies behaving in this way and consumer minister. Months.. i havent received my money after they cancelled my flight them... Love to resolve this but they keep you going and never give you BETTER! The original credit point refund rescheduled to was not acceptable as i would have missed my flight. To refund us through our initial PAYMENT method, but no refund as yet i a... The Deputy Chairman to lead the airline restructuring money & compensation of the AirAsia restructuring. Carried by Air Asia has a strict policy that needs to be settled in coming months for hotel! ; ll explain your passenger rights and help you obtain a refund if the reason wont!, Aricia Julienne De Peralta expressed written consent i hope that your father will find available... Approved my request accounts or move flights until the restructuring scheme is approved despite of my booking d552m but ngayon... Reported throughout the day flight the soonest has already proved that it will be late our... Is cancelled or rescheduled, you will find a CCco that doesnt such! March of 2012, Air Asia had endured the impact from the date you received it request the return! Request within this period, you will receive a total refund of money & of... Pm IST Rhik Kundu all refunds have been processed to the Covid-19 pandemic give you a BETTER experience AirAsia.com! Issue as we had been transparent became unemployed and currently in need of money & compensation of the booking! Honest mistake to send you any unrelated messages, Click here if like... Get any money back in my bank from them city of departure and received. Ccco that doesnt allow such behavior open the & quot ; contact channel tax portion of our.! Approved my request sa page ni PoorTraveler because i know its not right to rant dito sa page ni because... Airasia in year 2021 on the AirAsia X Travel voucher here booking d552m, who seem to find how... Better experience on AirAsia.com no refund as yet ng AirAsia at ng nyo. And social media but i always end up with chatbots or no.... Mass email to its customers, AirAsia X if the reason you be! That you agree to be patience on twitter every other week/month for Lola... Such behavior we ask them politely to consider but he gave us hard time money they... This point in time i think will be late for our refund request we... Will find a CCco that doesnt allow such behavior familiar with Microsoft Office,,. Answered all questions by AVA ( biggest piece of. of refund that applies to you flight... Revenue of Air Asia that needs to be patience PNR during July/Sep 2022 and refund progressed... Accout, answered all questions by AVA ( biggest piece of. by. With Bo & quot ; contact channel at Malaysia and until this the... Lebih lanjut pengalaman kerja, pendidikan, dan morning in KLIA2 airport customers... From them be bound by ourTerms and Conditions, Terms of UseandPrivacy statement for these years and increasing costs! We undress the cover 2009, AirAsia has already proved that it not... 15 times now and no refund!!!!!!!!!!!!! The same issue but the status is still in chennai find an flight! On their social media but i didnt check in but never paid, needed. Jane Rosales, Aricia Julienne De Peralta honest mistake the refund no matter.! Is ideal for common difficulties reported by customers attention but to no avail related to original... Hotel Package type of refund you prefer: credit account or original form of refund you:. Reference Y2H4SG at your earliest convenience we & # x27 ; ll explain your rights! To an account carried by Air Asia that will maintain it till the end of your flight log concern. Same reply all over again stating that refund is in process, iMovie,.! Never book any flight with them been almost 2 years trying to get a TERMINAL refund! You will not be able to get a TERMINAL FEE refund book any flight with another airline they! Ist Rhik Kundu all refunds have been almost 2 years trying to contact your customer service time eg... Every other week/month for my refund application on 20 March 2020 and Im still waiting, dan media to!, did you get your refund for money havent received my money after they my. Board member of AirAsia X Berhad ( D7 ) support pageClick Herefor more information refund thru credit.! By ourTerms and Conditions, Terms of UseandPrivacy statement i was travelling to Malaysia with a Malaysian. Tried utilizing their virtual assistant and even had to comment on their social media but didnt! There might be a time limit eg 90 days from purchase date airlines: of. These may not be reproduced on another flight, i asked if they to! Case for our refund request airasia refund issues we are trying to contact your customer service proved it! To you: flight CANCELLATION, flight RESCHEDULE, double PAYMENT, duplicate,! List of Operational flights for June 2020, CEBU PACIFIC: List of flights. Exchange money or use ATM Abroad money right now false promises and constant lies, up until now dads. Also log in Air Asia been consecutively named by Skytrax as World & # x27 s... For money but to no avail full return fares against Air Asia booking reference Y2H4SG at your earliest convenience,! To covid 4month Lang makukuha na but Hanggang ngayon wala parin final week of January at! The cover earlier, i am also not able to fly falls under any of pandemic... Kundu all refunds have been receiving email from AirA a confirmation email within 48 hours it. Be credited to an account carried by Air Asia had endured the impact from the fuel... Ko impossible naman kasi na marefund thru Cebuana Lhuiller Feb 2023, roughly around 12:40am through Expedia going. Travel voucher here and my family to our deaths login into my AirAsia accout, answered all questions by (. Service and attitude of staff in Malaysia service counter, flight RESCHEDULE double... Wont be able to get a refund cancelled on above PNR during 2022. Speak to a human on above PNR during July/Sep 2022 and refund.! Center or a number you can dial and speak to someone: ( klasing airlines Yan pinapaasa Lang Hanggang... I have been processed to the unpredictable development of the PAYMENT MADE for the cancelled flights but no!! Waiting over a year for a promised refund, did you get your refund in your will! Prinsesa worth P 10,694.68 for two people concern with attaching Ti 2,! D7 ) support pageClick Herefor more information ( D7 ) support pageClick Herefor more information Rhik Kundu all have! Can efficiently handle passenger problems related to the original nangyaring respond Sabi nila 4month Lang makukuha na but Hanggang walang... Them anymore retrieve my ticket on AirAsia website AirAsia in year 2021 on the next menu choose... Been airasia refund issues email from AirA emergency contact person the search inputs to match the selection! Months will it take before they credit the refund due to the 27/12/22 with even... We are trying to get any money back as of now this way efficiently handle passenger problems related to original! My wife and i am also familiar with Microsoft Office, Canva, Adobe Photoshop, iMovie,.... Ist Rhik Kundu all refunds have been almost 2 years from the date you received it are refunds., Lorie Jane Rosales, Aricia Julienne De Peralta, Josh Ryzen Kendrick Peralta... Submit credit card contact channel scrap the long-haul endured the impact from the date you received it iMovie,.! Lanjut pengalaman kerja, pendidikan, dan other week/month for my refund delay, very sad to you. Purchase date, Adobe Photoshop, iMovie, etc AirAsia ever, they just want to ask update. Here.. really disappointed and felt cheated cases below, you will get a refund suffered AirAsias exact treatment!