All of our styles are designed at our offices in Los Angeles, and produced excusively in-house domestically and internationally. Status: Resolved. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. - Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident. I have emailed them three times and tried to do the virtual chat but it never works. Plus, quality doesnt always seem to match up to the prices. I will never buy from them and also inform all of my daughters friends at school to not buy from their site. LUCY IN THE SKY Help Centre. Be careful of ordering something for a particular occasion. This document governs your relationship with, This Website may contain links to other websites (the "Linked Sites"), which are not operated by, You must not misuse this Website. she thankfully cancelled my order and issued a store credit so i can order again with the express shipping, Hi Rabene, Thanks for your feedback. www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Do not order from here. The customer service is out of this world. You can view your order history by going to the My Account page and by clicking on History. Again, reach out to us at resolution@lucyinthesky.email and we'll follow this up:) Please email us at resolution@lucyinthesky.email so we can assist you sooner. For international customers, return postage is the responsibility of the recipient. Our customer support team is available Monday through Thursday 8 am to 4 pm and Friday 8 am to 3p pm EST (Excluding all . Grab your mimosa flutes, strap on your heels, and keep reading our Lucy in the Sky reviews to see if this brand lives up to the hype. We're so sorry to hear that the length was an issue. Free Shipping Worldwide from L.A, no minimum. In the unfortunate situation that a style is faulty or any other similar issues, we we would give you the option of store credit, an original payment refund or the reimbursement of any repair costs. Thanks for your feedback. Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. This may prevent you from taking full advantage of the website. I ordered my dress september 13 it's now october 1. is it supposed to take this long? Hi Hailey, Thanks for your feedback. Lyrica Racer Back Bikini Set in Orange Strawberry! Company Name Lucy In The SKY Main Industry Apparel & Accessories Retail, Retail Website www.lucyinthesky.com Contact Information Headquarters 748 S Main St, Los Angeles, California, 90014, United States (213) 278-0968 Lucy In The SKY Profile and History Lucy in the Sky: Latest in Fashion. The dress did not fit correctly and they will only give you credit no refund. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. Please make sure that the style is in original condition otherwise it may be sent back to you. Hi Brooke, Thanks for your feedback. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Our Shady Rays Reviews Whats the Verdict? Lucy In the Sky has some gorgeous dress designs and some decent prices, but thats about all it has to offer. 90015 All international orders are shipped with DHL International Packet Plus. - Kate, Hi Chris! I'm extremely disappointed and hope for an immediate refund. They weren't rude per se, but they were deeply unhelpful. -Kate. And please, give people their money back! As soon as you place the order, it is processing on our end. You either have to be put in a que in live chat with at least 100 people ahead of you or wait 48 hours for someone to respond to your email. We'd suggest to reach out to us via our Live Chat during business hours for more specific information:) Email: shop@lucyinthesky.email - replies within 24 business hours. The reps copy and paste generic statements to your emails and don't actually solve any issues. Lucy in the Sky only grants store credit for any returns, which is a horrible policy, especially due to the fact that they're so slow to ship things out. All our models are approximately 175cm tall. Thanks for your feedback. That being said, their prices are definitely more expensive than competing fast fashion brands and the quality doesnt always live up to the price. Tip for consumers:Dresses are way too short especially for curvy girls, Products used:None because they didnt fit, Hi Lena, Have e-mailed twice in the last week with no response! Last year I ordered and was refunded for the dress. Service 525 Value 477 Shipping 519 Returns 431 Quality 443 This company responds to reviews on average within 5 days Lucy In the Sky has some decent prices. -Kate. Please click here to contact our Customer Service team. All orders ship out of Los Angeles, we design all of our styles in-house. Verification can help ensure real people write reviews about real companies. Free FedEx Shipping, over US$75. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Im very disappointed. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns). Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! With no warning either time. If you got a bit of a bootie, you might want to think twice buying here because if it doesn't fit, you don't get your money back. Of course, thats not much of a surprise considering Lucy In the Sky appears to be geared towards young women who love getting ready and going out which is always a fun idea. Our regular return policy applies to all orders made through AfterPay. Companies can ask for reviews via automatic invitations. Super fast and helpful; won't hesitate to order from the site/company again! This Privacy Policy Statement only covers our Website and does not cover any other website. You can also visit this article for more information on getting support! Returns. It is an eligible payment method for all U.S orders over $35. CASANDRA M. helped me with a delayed order and offered a refund. One of the major complaints Lucy In the Sky has received from shoppers is mediocre customer service, not getting properly refunded, and very delayed orders or even missing items in their orders. Hi Jessica, We appreciate your feedback! Hi Kat! Unfortunately, the dress didn't fit, but their customer service was great in explaining how I could return the dress and get another size as soon as possible. My daughter has an event Nov. 19. Here are 8 tips for writing great reviews. Well look into the stated issue and will work out a way to resolve the situation asap! Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. If you need your dress for a specific date you might want to find a different one. Thanks for your feedback. United States orders are shipped with USPS and International orders are shipped with FedEx; express orders are shipped with FedEx, Monday to Friday. I am absolutely livid. Nothing The customer service for this store can be described as SCATTERED and untrustworthyOver the course of a month I was made to feel sympathetic for this stores "ongoing changes" and guilty for being frustrated over unprofessional nature of this stores operations I was told that an update would appear in my order history for the rest of my . 6,003 Number of Organizations $11.9B Total Funding Amount 2,363 Number of Investors. DO YOU SHIP INTERNATIONALLY? So ordered the 3rd dress in a different style. We were responded to in a timely manner. Some customers say their items were good quality, while others say the materials used are super cheap-feeling and thin. In the unlikely event that Lucy in the Sky, Inc. or substantially all of its assets are acquired, customer information will be one of the transferred assets. It is 9/23 no dress. Needed it for Feb 25th. If your order is earlier than 14 days, you can reach out to us and we can cancel your order, if possible. She was very polite and helpful. I know it's still only Nov. 15 but I do not think this dress is coming. If you need help please email us at resolution@lucyinthesky.email if anything else. If you ever need any assistance please email us at resolution@lucyinthesky.email. You agree to indemnify, defend and hold harmless www.lucyinthesky.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. It's pretty enticing because the prices are low and they always have free shipping and returns. 1. This isn't a real company. The standard length of our dresses measure approximately 31 inches for size small, measuring from the top of your shoulder. Zyia vs Athleta: Which Is The Ultimate Athleisure? I am doubtful now the dress will come in time (or ever) for my event. -Kate. I had to do a charge back from my credit card company to get my refund back. Thanks for shopping with us online! Daughter bought a dress for homecoming from this site. I was going to make this one of my new go to stores but not anymore! Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. LUCY IN THE SKY IS OUR GO TO! If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This policy is effective from 01/01/2016. Shipping is free over US$75 and US$6.90 for orders under US$75. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. We encourage you to review those policies when you visit those sites. Thanks for your feedback. Thanks for your feedback. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. 1200 Wall Street, Floor 2 The dress we purchased did not fit at all like the photo depicted on the site. This does not affect www.lucyinthesky.coms liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. I've sent 2 emails and they do not respond. My advice to anyone. it was my first time ordering from Lucy in the sky. You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. Rhone vs Lululemon: Which Brand Is Better? I would never recommend purchasing from this company unless you don't care if you ever get the item. We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. BBB Business Profiles may not be reproduced for sales or promotional purposes. Hi Lily, I greatly appreciate the customer support 24 hour 7 days a week chat box. #301 California, Los Angeles 90021 United States LucyInTheSky phone number +1 213 278 0968 5 3 What is LucyInTheSky's email addresses? I ordered a dress on October 2,2019 and still not dress. Contact Uploading & Non . The Pros And Cons Of Lucy In The Sky Pros Hundreds of styles and designs you can choose from The customer service is responsive and supportive Clothes are of good quality Sizes are accurate Reliable website interface Cons I don't understand how it's still in business. If you need specific product measurements or have further questions, please email us at.
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