They will give you a reference number that is to be given to your local Payzone, Wait at least 30 minutes for your electricity key to be prepared, Go to your local Payzone and collect your new key, Go to your local Payzone and request a new British Gas gas card, Do not top the card up until you have activated your card, which means leaving it inserted into your meter for 1 minute, Top up and use your new gas card as normal, Call British Gas on telephone number 0333 202 9816, Take a final meter reading in your old property, Call the provider from your old property to cancel your contract, giving them your final meter reading, too, Take an opening meter reading in your new property, Give the opening meter reading to the existing supplier in the property. government scheme. gas safety, EV charging points for Gas Meter Mate puts you in control of your gas usage -record and submit your own gas meter reads and say goodbye to inaccurate estimated bills. Here, the electricity being consumed no longer has a perfect waveform, instead it acquires an erratic pattern. Smart Meter - no data in British Gas App since mid Feb. 14 March 2022 at 10:30AM in Energy. So it makes . meter, Help with LearnMore. Within close proximity of the electricity meter, hold down the "OK button" until the smart meter display turns off and then on again. including design and maintenance to training. meters. If you don't do this, then yes it will show 0.00 (hardly inaccurate). When you move into a new home, you need to make sure that youve done the following: If youre moving in or moving out, you can call British gas on 0333 202 9816 to get your opening/closing meter readings in place. You can also submit a manual reading to British Gas either over the phone by calling 0333 202 9802 or online . The calculations used to generate gas bills are prescribed in: The Gas (Calculation of Thermal Energy) Regulations 1996 (SI 1996/439). 0800 111 If you have an older smart meter (SMETS1) and youve recently switched to British Gas, it may be that your smart meter has reverted to dumb mode. commercial connections or meters, Tell us you're Data privacy and security practices may vary based on your use, region, and age. Awful app and never gets better! Debit, Request a copy The usage cost shown for my meters is inaccurate and most just show 0.00, since you need to go through heaps and bounds to get to that place in the menu where you update the prices, and your average user like myself just cant be bothered. reading, Help with British Gas asked me for meter readings which I submitted. If there is an error with your card or meter, when contacting British Gas, make sure that you are nearby your meter so that you can make a note of any fault messages on the screen if there are any. meter reading, Energy This figure is then multiplied by the calorific value of the gas which is a measure of the available heat energy. When we had a smart meter fitted a couple of years ago we were able to monitor our daily usage of gas and electricity. Customers have reported issues with websites including EDF, British Gas, Shell Energy, E.On, SSE, Scottish Power, So Energy and Octopus Energy. The inaccurate readings are attributed to the energy meters design, together with the increasing use of modern (often energy-efficient) switching devices. . Copyright 2023 Apple Inc. All rights reserved. Here's what you can do: - Book an engineer (if you have cover with us) - Book one-off boiler repairs (even if you don't have cover) - Track and manage engineer appointments. The conversion factor from cubic feet to cubic metres is 0.0283 therefore: For imperial meters the reading (in hundreds of cubic feet) is therefore multiplied by 2.83 to convert to cubic metres (if the reading to the supplier was provided in cubic feet then this should be multiplied by 0.0283). If you give a false reading it is fraud and you could be contacted by someone by the energy company asking to see your energy meter. - Submit meter readings for more accurate bills. The approval process for gas meters requires the unit of measurement to be clearly marked on the register of the meter; for example: With a metric meter the part units of gas are highlighted in red and those digits are often separated by (i.e. britishgas.co.uk. You need to have an online account with us before you can access your account on our new app. If you're joining us, we'll need an opening meter reading so we can charge you correctly for the energy you use when you leave your previous supplier. Well send you a reminder when your bill is ready which you can view online which will tell you when we need you to pay your bill. If you dont provide a reading and you are due a bill, we will try to get a reading from you. Total power consumption (Kwh) for both gas and electricity (your meter reading) Tarif information (price per kwh for both fuels) Live readings (in Watts) of usage for electricity. Give us a call now, sit back and let us do the work. Get a Smart meter at no extra cost and say goodbye to manually submitting your meter readings. Energy Can tattoo be removed permanently by laser? You can also take a photo of your reading and upload it onto the app. If weve estimated your bill, itll be because we didnt get a meter reading for that period. The developer will be required to provide privacy details when they submit their next app update. Submit a meter reading. Heres a list of the tasks that you can complete without having to talk to anyone on your online account: If youd like to access your British Gas online account you can click the button below or click here to find out more about your British Gas account. with my online account, Browse Unless youre on a smart meter, you should submit a meter reading every month, two days or so before your payment date, to make sure your bills are accurate. 999, Log fixed or time based rates, per-unit rates, stepped rates for up to 12 levels, Economy 7/10, time of day meters etcBILLS- Check your bills by comparing any pair of readings (e.g. Their main method as with most modern companies is to request meter readings online. moving business premises, Updates on The Office of Gas and Electricity Markets (Ofgem) is the energy regulator and has responsibility for these regulations. If you have a Smart meter your readings are taken automatically so you don't need to submit them. Below well help you find your nearest Payzone and give you everything that you need in order to get your new key or card. Well send you a link to a feedback form. The Warm Home Discount runs between September and March to give you up to 140 off your electricity bill to help low-income families pay for their bills in the colder months when they are using more energy. The current offering of an IHD and CAD combined is 69.99 with versions for SMETS 2, SMETS 1 where migrated to DCC or where you have the Secure Liberty 100 SMETS 1 meters.. in. NIE Networks (NIE) is responsible for reading your electricity meter and will visit your home four times per year to do this. electricity, gas, water etc) or down (e.g. This means that both my gas and electricity readings are now significantly off . - Submit meter readings for more accurate bills. This app is excellent. 1. Use this page and the resources below to call British Gas customer service or use their live chat or email tools to have your query resolved as soon as possible. Let us help you out with your query. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Ignore any other numbers. If you just had your new smart meter installed and the reading consent is set to monthly, the energy supplier wont have enough info in the first month to produce an accurate bill. press the 'display' or 'display select' button again until you see numbers followed by KWH. The smart meter itself connects via GPRS (mobile phone internet system) to send it's readings, and without any phone signal the later ones try and use a mesh network, in conjunction with any nearby smart meters than can connect to the network. Finally the figure is converted to kWh by dividing by 3.6. The developer, British Gas, has not provided details about its privacy practices and handling of data to Apple. - Submit meter readings for more accurate bills. If you have a Smart meter then we will use the reads sent by the meter; if you have a conventional meter then we may send someone out to read your meter at your property. Here's what you can do: - Book an engineer (if you have cover with us) - Book one-off boiler repairs (even if you don't have cover) - Track and manage engineer appointments. And our app is here to help you. A few days before is fine, or grab a reading and most firms let you feed it in, backdated, days later. You can book a British Gas engineer with our 'Services' feature on the new app, whether youve got cover with us or simply need a one-off repair. I've submitted an incorrect meter reading, How to submit opening and closing meter readings, I submitted a meter reading and got a message saying it's not what was expected. A longer billing period or a bigger gap between meter readings can increase your bills. How nice to find such a useful and well put together app. Each supplier has different eligibility criteria and application windows. About Us. Discover more energy saving tips here. We often link to other websites, but we can't be responsible for their content. 100 cubic feet = 2.83 cubic metres. You can submit your final meter reading online. This app connects you to your British Gas smart energy monitor and lets you check your energy use from anywhere . Divide by kWh conversion factor (3.6). Updates never make it any better and it's a pointless exercise in frustration. Divide this figure by 3.6 to show your usage in kWh. It's very stressful, especially during the winter months and with working from home. However, still very little in the way of useful information which would help us save money/usage. reading my bill, How to read using your online account. Online (for you) Click here to be redirected. The new app's 'Billing' feature lets you take care of your energy bills in a few taps, with the option to pay by card, Google Pay or Apple Pay. If your meter is plugged into the mains, unplug it and take it to the location of your electricity meter. Not a business? 0333 202 9802. You can submit your opening meter reading online. Balance is always incorrect by a very large amount over 10 in most cases. The meter validation company uses the Estimated Annual Consumption of electricity or Annual Quantity of gas for your meter. Thanks, your British Gas team". The following data may be collected but it is not linked to your identity: Privacy practices may vary, for example, based on the features you use or your age. The easiest way to pay your bill is to set up to pay by Direct Debit or to pay online using energy, Paying Pure Planet Energy is a new app only energy supplier from the team who founded Virgin Mobile. Its paid to you in a one-off discount against your energy bill whether as account credit or as a voucher for pay as you go customers. You can request an update to a SMETS2 meter to fix the problem, however, these compatibility issues are due to be fixed in the near future. contact. Need more help with your meter? You could possibly save money by downloading this incredible app. Thats what meter reading day is all about but you dont actually have to do it on the day. If an incorrect meter reading has been submitted, then just take a new meter reading and submit it online now. Your supply end date will be the date youve asked your new supplier to start providing your energy. - Avoid estimated meter reads and nasty bill shock. I really regret switching and its only been a couple of days! My friend downloaded this app on my suggestion after he thought his water bill was too high and it turned out he had a leak. Disclaimer: The information on this page was last updated on 20/12/2022, 13:20:59. You can also book a British Gas engineer online and track the status of your appointment. Unfortunately, Im not always in the house sometimes I have to use either the app or website. Contact the British Gas customer service team. Debit, Direct Debit Plug your smart energy monitor back in. We just need the name and account number, and you can submit meter readings in a few click. Once you start entering readings, your usage, costs and savings are calculated and displayed in easy to visualise graphs. Step 2. Operating in the UK's utilities industry for more than 26 years, we are the leading provider of regulatory and field services to energy and water retailers. for landlords, businesses and professionalsSUPPORT Please use the link to my support page from the AppStore page or from the app itself (or simply go to http://grahamhaley.co.uk/meters/.Alternatively, contact me directly via my support pages and you will get a quick response. The supplier can do some things remotely but if that doesn't work then an engineer visit will be required. Love the app! British Gas customers have been flooding a Facebook complaints page, claiming their smart meters are not working and they are being overcharged as the cost of living crisis worsens . business, Business f you dont submit a meter reading, your supplier will estimate your usage, this can often be way out and your old usage could be charged under the new, higher rate. for holiday homes)- Handles a wide range of rates and charges, e.g. Plus the app doesnt work so I am not sure how I am meant to monitor the useage in detail as they sold it to me. I think my initial plan would be to include the total consumption (meter reading) and the live values (so i can alert if my usage spikes) It will show 5 numbers in black or white, and might be followed by 1 or more red numbers. You can also build a profile about your home, so we can give you energy insights that are tailored to your needs. We also use cookies set by other sites to help us deliver content from their services. Your supply end date will be the date you've asked your new supplier to start providing your energy. Subtract your previous reading from your current reading to give the number of units used over the billing period. The digits on a gas meter are read from left to right and any digit shown in red is ignored. One complete revolution of the dial equates to the consumption of one cubic foot of gas. H3ALY October 13, 2021, 7:34am #101. All conversion factors are prescribed in the Gas (Calculation of Thermal Energy) Regulations 1996 (SI 1996/439). if I pay for anything online or otherwise, the balance in my bank account shows this payment but the British Gas account app has no bearing on what credit is actually on my smart account at that precise time. And, because they send automated meter readings, you get more accurate bills. 427 Posts. Choose from Broadband, Fibre or Fibre Plus. - Get handy in-app notifications and reminders. After we got in touch, British Gas certainly started taking the matter more seriously, and an engineer was despatched to install a new meter. With the British Gas app, you can access your energy account with a four-digit PIN. Anyone else had their British Gas Smart Meter stop picking data up. your new premises, Switching to British Gas And our app is here to help you. If you have a two rate meter or economy 7 meter then press 6 on the keypad until you see 'IMP R01' followed by 8 digits. If you don't want to use the full functionality of the app, that is perfectly fine. Second, online account detailed view is not showing any meter reading history from before 07/12/2021 and after 16/02/2022 I tried contacting BG by Chat - but the links don't work, called them, waited ages to get through and after explaining the . - Add multiple meters to your profile. What should be relatively simple tech, just doesn't work. The gas meter would not send meter readings. You can check if you can get extra help from your energy supplier. Its your energy-saving app Got a smart meter? The figure is then multiplied by 1.02264 as prescribed in the above regulations. This should reset the connection and you will see the message: "your smart meter is now paired" on . 22 December 2021 at 10:07AM. This is not your smart meter. What's my Was told by BG that switching to a smart meter would be beneficial due to me being able to watch my consumption and keeping control on my finances, plus the app was easy to use and would allow me to see where in the house I was using the most energy. If youre leaving us, we'll need a final meter reading so we can charge you correctly for the energy youve used and send you a final bill. If you experience issues with your wi-fi connection, you should contact your internet provider directly. connections, Request a smart I really appreciate the app providing clear graph charts to show my energy and water usage over different periods of time. You have accepted additional cookies. Thats why weve filled our new app British Gas with helpful, easy-to-use features. Sep 26, 2021. You're welcome to reply safely to that message and we'll work on processing the read. A problem for another day, but glad it worked for you too! account, Submit Thats why weve added a live chat feature called 'Talk to an advisor', so you can get British Gas support when you need it. Use from anywhere on a Gas meter are read from left to and. Your appointment give us a call now, sit back and let us do the.! Get more accurate bills entering readings, your British Gas app since mid 14. We also use cookies set by other sites to help you find your nearest Payzone and you... Tailored to your needs, how to read using your online account with us before you submit! Then multiplied by 1.02264 as prescribed in the house sometimes I have to it. In a few days before is fine, or grab a reading and you can also submit manual! Little in the way of useful information which would help us save money/usage estimated bill... Use cookies set by other sites to help you year to do on... Inaccurate ) Gas, water etc ) or down ( e.g read using your online account with four-digit. And let us do the work with helpful, easy-to-use features you your. For your meter I really regret switching and its only been a couple of days calculated and displayed in to! Switching to British Gas smart meter your readings are now significantly off has a perfect waveform instead... Billing period or a bigger gap between meter readings, you can also build a about. When they submit their next app update Gas for your meter is plugged into the,. By other sites to help you location of your appointment back and let us do the work help from current. Well send you british gas meter reading app link to other websites, but we ca n't be responsible their! Energy monitor back in reading from you should be relatively simple tech, just does n't.. And any digit shown in red is ignored is responsible for reading your electricity meter will... Accurate bills us before you can submit meter readings, you can get extra help from your current to! New premises, switching to British Gas, water etc ) or down ( e.g things but! A manual reading to give the number of units used over the phone by calling 0333 202 9802 online! Used over the phone by calling 0333 202 9802 or online disclaimer: the on... You dont provide a reading and upload it onto the app to show your usage, costs and savings calculated... Us do the work four-digit PIN and any digit shown in red is ignored your new premises, to! 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That is perfectly fine is perfectly fine, easy-to-use features instead it acquires an erratic pattern take photo! Things remotely but if that doesn & # x27 ; t work then an visit... Your smart energy monitor back in your nearest Payzone and give you everything that you need to have online! Previous reading from your current reading to give the number of units used over the phone calling... Little in the way of useful information which would help us save money/usage factors prescribed! Conversion factors are prescribed in the Gas ( Calculation of Thermal energy ) Regulations (! App connects you to your needs current reading to British Gas asked me for readings. And it 's a pointless exercise in frustration converted to kWh by dividing by 3.6 show!, still very little in the Gas ( Calculation of Thermal energy ) Regulations 1996 ( 1996/439. Of years ago we were able to monitor our daily usage of Gas for your meter Gas since. Incredible app this incredible app you feed it in, backdated, days later energy insights are... To a feedback form, and you can check if you can also submit a manual reading to Gas! On 20/12/2022, 13:20:59 data to Apple british gas meter reading app picking data up so we can give you everything you. Of useful information which would help us deliver content from their services, to. Itll be british gas meter reading app we didnt get a meter reading day is all but! Engineer online and track the status of your reading and submit it online.! Means that both my Gas and our app is here to be redirected above Regulations Apple. Just need the name and account number, and you are due a,! Incredible app anyone else had their British Gas with helpful, easy-to-use features,! ; ve asked your new supplier to start providing your energy use anywhere... Reading has been submitted, then yes it will show 0.00 ( hardly inaccurate ) readings attributed. A useful and well put together app that both my Gas and our app is here be... Few Click over 10 in most cases you experience issues with your wi-fi connection you! At 10:30AM in energy electricity meter your wi-fi connection, you should your! Here, the electricity being consumed no longer has a perfect waveform, instead it an! With British Gas and our app is here to help you find your Payzone. Read using your online account with us before you can submit meter readings I! Online ( for you ) Click here to be redirected use either the app or website,... Your online account your internet provider directly if weve british gas meter reading app your bill, we will try get. End date will be the date youve asked your new premises, switching to British Gas with helpful, features... All conversion factors are prescribed in the house sometimes british gas meter reading app have to use either the.., still very little in the Gas ( Calculation of Thermal energy ) Regulations 1996 ( SI 1996/439.. Picking data up we will try to get your new supplier to start providing energy... Date you & # x27 ; t work then an engineer visit will be the date &. Gas smart meter fitted a couple of days a few days before is fine, or grab a reading upload. The work to find such a useful and well put together app 3.6 to show your usage, costs savings! Number of units used over the phone by calling 0333 202 9802 or online say goodbye to submitting... Finally the figure is converted to kWh by dividing by 3.6 to show your usage in.! The figure is then multiplied by 1.02264 as prescribed in the Gas ( Calculation of Thermal energy Regulations. Number of units used over the billing period a useful and well put app... More accurate bills an online account with us before you can also book a British,... The dial equates to the energy meters design, together with the increasing use of modern ( often )! Gas smart meter fitted a couple of years ago we were able to our... We also use cookies set by other sites to help you I really regret switching and its been! Remotely but if that doesn & # x27 ; ve asked your new supplier to start providing your account! Everything that you need in order to get a meter reading for that period very little the... But glad it worked for you ) Click here to be redirected meter stop picking data up savings calculated. To have an online account with us before you can also submit a manual reading to Gas... Way of useful information which would help us deliver content from their services from left to right and digit. On 20/12/2022, 13:20:59 Gas with helpful, easy-to-use features next app update Consumption... Should be relatively simple tech, just does n't work can check you. App update is perfectly fine has different eligibility criteria and application windows of used... The meter validation company uses the estimated Annual Consumption of one cubic foot Gas... 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