I was supposed to received information about price they would put item for sale, instead item went on sale and was sold within 24hours at a -rice that is less than 10% of price of the article. Consumers have begun strategically buying handbags with an eye toward resale value. The RealReal wants to revolutionize resale. Computershare 1-877-373-6374 (U.S.) 1-781-575-3100 web.queries@computershare.com P.O. For a better experience, please enable JavaScript in your browser before proceeding. The final amount of applicable duties and taxes may vary from the estimate. In 2011, The RealReal was founded by Julie Wainwright who dreamed the company to life from her kitchen table. Chanel in January 2016 issued guidelines to other sellers that include: Stop using claims such as 100% authentic, we guarantee authenticity or similar claims as they pertain to Chanel products, because only Chanel can guarantee the authenticity of its products, the document labeled The RealReal Exhibit 4 said. Do not buy or sell here they are scammers and thieves. Has that actually happened? The first few times, I just put it down to the whims of the retail gods and quietly handed over my credit card. I have requested the jacket back after they removed it from site and hadn't reposted it for copy updates for site after I reached out inquiring how the condition was "good" when nearly new. 5) Customer Service is untrained and dont follow through on any of their promises. I was extremely disappointed in the state of the garment when it arrived. (Fun fact: The clothing category has some of the highest tariffs, often around the 16% mark.) Were independently supported by our readers and we may earn a commission when you buy through our links. My purses that I purchased were all between three and $700 and they were being sold for a good price, but my commission was 16 and $11. BBB Business Profiles may not be reproduced for sales or promotional purposes. This is the The RealReal company profile. Also didnt know purses were not returnable. This has gone on long enough, as the bag was lost 9 months ago. Chanels alleged strategy was revealed in documents uncovered during the discovery phase of the luxury brands 2018 lawsuit against another high-end resale firm, What Goes Around Comes Around. The buyer or recipient of the order is responsible for paying any duties and local taxes assessed by your local customs office. Two words Rather donate, wooowwww they still from sellers and buyers.I know how does it feel, same they are so slow- 2 weeks my foot they are so slow at getting anything up and they have a sale at 20% off these were 200 items and I am getting $25 of each of them I told them I could have sold them for the lowball price you are selling them myself and at least had the money right away disgusting, The RealReal bought a Prada purse that showed and said was in very good condition. information. There was a tear in the fabric of the neckline that was not indicated in the product description. I asked for the sale to be cancelled, because I had a change of heart, and Im being denied my item. Shipping was prompt, return credit was also given promptly. We need to watch out for this store. An interlocking CC turn-lock closure on the front flap puts the iconic Chanel logo front and center. I never signed any documents or agreements accepting or acknowledgements that explained the Real Reals policies for sellers. You must place your order by noon PST, and they dont offer holiday and weekend deliveries. The RealReal has a positive business outlook, Ellen MacArthur Foundations prestigious CE100 USA. One of the most interesting things in these internal documents is [Chanels] recognition thatconsumers want to shop for luxury goods online and through secondary resale websites, Dunn said. We were immediately impressed with the positive feedback customers left. One customer described The RealReal as having superb products at REAL prices.. Anyone can write a Trustpilot review. Having shopped with u on and off for 10 years, I can confirm, theres been 1) no loss of shopping ease or 2) garment description specificity. If I were to go with Net-A-Porter, however, Id pay an additional $133 in duties. Showing all complaints. Very The Devil Wears Prada. Perhaps its the lighting in which the photo was taken as the spots do look minor online but not in person. I even showed her each item inside out and finally trusted enough to send my item to her. Please use a valid email. The RealReal Sales section has great discounts on fashion and accessories from designers like Chanel, Valentino, Gucci, and more. 4) Requested return of unsold items 2 months ago and still have not received them. Other than that, most customers commended the company for ensuring everyone enjoys a thrilling shopping experience while looking for their favorite products on their site. Buy & Sell Designer Clothes, Bags, Shoes & More | The RealReal Sell with us Sign in or Create Account New Arrivals Designers Women Bags Men Jewelry Watches Home Kids Sale Cancel Sign up & Get a $25 Site Credit sign up Continue with Apple Continue with Facebook Continue with Google Avoid more than covid. The RealReal review will look at their top-selling pieces, customer reviews, and much more To help you determine if this consignment brand is right for you. I received the package on his birthday so I wrapped it up and gave it to him without looking at it first. While this company ships to Alaska and Hawaii, you have to pay an additional $5 fee, and the delivery time is 4 to 6 business days. Sure, you can do dodgy things like ask a seller to label your package as a gift (which means you wont pay charges if its under $60) or get them to fudge the value, but thats lying, and we all know thats wrong. Now as for the highly trained fashion experts that cannot tell black from blue, linen from wool, or see damaged goods. I wish I could start with something nice but I am left with none. The company may give the international shipper your name, contact details, and information about the product you ordered. Condition is. The company has an average of 4.1/5 stars out of 34,107 Trustpilot ratings. To buy RealReal, you need to head to TheRealReal.com. These qualities stem from the lacquer, as it provides a protective layer and prevents dirt and moisture from making their way through the fibers in the patent leather. I know they dont always charge for lower value Canada Post items but I have paid duties/fees when I bought an expensive item that got shipped USPS/CanadaPost. Can you get your item back from The RealReal? In his role, he fulfills purchase orders in a timely manner, ensuring our customers and consignors have a positive experience. This has not happened. They are stolen my bag . Go to the article page. I bought a watch for my boyfriends birthday, I was looking under the category mens watches assuming all of the watches were mens. Not the case, zipper doesnt zip, lining ripped in the inside and leather worn. This is the worst customer experience I have ever encountered. Pay me the sale price (approx $250) -or-3. Boxes or APO/FPO addresses. I have made multiple and repeated efforts to find out why the item is not listed. I ordered a wool sweater, made in Scotland, from a London-based company and paid a duty rate of ZERO because it was made in the EU and came straight here. It makes the zipper hard to open. Highway robbery. No!!!! You start by choosing your method. 2023 St. Joseph Media All Rights Reserved, this ridiculously overpriced Gucci T-shirt. It opened a third retail location, which was also its second retail store in New York. 20% OFF. Supposedly, the sailor and rum-runner William "the Real" Realreal was the best and wealthiest rum-runner within realreal port of Greenport during its prime. Also, costs vary depending on the size and value of an item. She visited consignors where they were based in a U-Haul. It seems like you are taking issue with the wrong entity here. Complaints on file state issues with lost or misplaced merchandise. Dont give them anything please. Chanel Inc.s ongoing litigation alleging luxury resale platform The RealReal 3) They lost 2 items of mine. Upon picking up my items the person representing the Real Real stated that I could change my mind about selling any items, and to just let them know. The RealReal Balenciaga hoop earrings cost $275 with an estimated retail value of $495. Totally not worth sending. Dumb me. The bag comes with a 24-inch chain-link shoulder strap, an outer pocket, and four interior pockets. As an, uh, enthusiastic online shopper, Ive found myself in this situ before. We can't benefit from diversity without recognizing the systemic change needed to address the inequities that Black, Indigenous and People of Color (BIPOC) continue to face. 01/01/24. How about The RealReal customer service and the buyer/seller experience? Many of us worked tirelessly through COVID with little to no time off, not being allowed to travel, while our managers comfortably called the shots from home and showed no sympathy for how their teams were doing. Employees rate The RealReal 2.6 out of 5 stars based on 1,136 anonymous reviews on Glassdoor. This experience will certainly make me pause before choosing to shop on the platform. The shirt comes with a spread collar, which features fused wide collar points angled outwards. They also feature black semi-pointed toes and one-inch block heels, meaning they are comfortable and give height without putting on the feet. Item description online was the bare minimum. The company will send you an email notification with tracking information when they ship your package. By signing up, you receive a $25 site credit. Even I asked to return it. Heres a real-life one that literally just got dropped at my door five minutes ago. The upper sits atop of a chunky rubber midsole for absorbing shock. When I visited their website that morning, I saw that they had listed the gown's condition as "good" which is the second to the lowest rating due to "moderate discoloration throughout." I always wonder if every package gets assessed by Customs. Whether they pay that to Canada Customs is another matter. From the total price of your item, youll have to pay 20% plus there is a 50% commission. When you make a purchase through links on this page, we may earn a commission. Glassdoor gives you an inside look at what it's like to work at The RealReal, including salaries, reviews, office photos, and more. ), messages, chat the list goes on. Also, theyre currently sold out of my size, so. The RealReal has a loyal fan base on Instagram with over 442K followers, and the brand is featured in top media outlets like Forbes, Chicago Business Journal, and Bloomberg. The sharing economy has highlighted the decrease in importance of ownership, as consumers transition from a buyer to renter mentality, where access is key.. This company does not typically respond to reviews. A May, 15, 2017 memo from Chanel U.S. president and chief operating officer John Galantic to executives, including CEO Bruno Pavlovsky, asked, How can we address the threats from the secondhand market while exploring the opportunities it provides through actions in both the firsthand and secondhand markets?. These books are practically worthless now and they wouldnt refund me more than $15 site credit. Dresses are a mainstay in many womens closets, and they are among the most versatile garments you can have. I always try to purchase from individual sellers now, so that I can request USPS. These tortoise shell sunnies are made in Italy featuring a geometric cat eye, gradient lenses, gold-tone metal arms, and flirty light blue accents. I relieve generic emails, a site credit (which I DO NOT WANT), ad still they haven't done their job. . They still cant give me a solution. You can request The RealReal to facilitate and bill your return through their moving partners. As a long time buyer, I constantly have problems with the items being misrepresented in their photos. Why did it seem to make a difference whether it was delivered by Canada Post or FedEx? Theyre definitely worth looking into for buying and selling luxury consignment. I would like a prompt resolution to this issue. You may not return handbags, swimwear, luggage, beauty or items sold at 40% or more off the original list price. The Real Real is a scam act sending damaged goods then upon return only giving credit for half then deactivating your account so you cant use it. The RealReal was founded in 2011 by the e-Commerce entrepreneur Julie Wainwright, who dreamt about bringing the company to life while she was at her kitchen table. Not so good on describing the condition of bag. Once you become a seller, youll then receive payments upfront through direct deposit or with site credit within 2 weeks. My other rejected items still have not been returned as of today ( 2-14-2023). TRR Top 5: Prada Pieces With the Best Resale Value. BBB is here to help. The RealReal sells authenticated luxury consignment for men and women, from clothes and shoes to handbags, jewelry, and accessories. Patent leather contains acrylic, making it highly flexible and less likely to peel or crack. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. All I receive are canned "auto-bot" replies saying "we are working on it". However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. ALWAYS arrive with no packing material, boxes ripped open because no packaging material and box is too big. Months ago through their moving partners his role, he fulfills purchase orders in a manner... Complaints on file state issues with lost or misplaced merchandise signed any documents or agreements or. Luxury resale platform the RealReal was founded by Julie Wainwright who dreamed the company to life her. Opened a third retail location, which was also its second retail in... Deposit or with site credit generic emails, a site credit neckline that was not indicated in the fabric the! Semi-Pointed toes and one-inch block heels, meaning they are scammers and thieves on 1,136 anonymous reviews on.... 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