If Synology elects to replace any Product under this Warranty set forth in Section 3.1, then Synology will ship a replacement Product at Synology's expense via the shipping method selected by Synology after receipt of the nonconforming Product returned in accordance with Section 3.4 and validation by Synology that the Product does not conform to the warranty. In any arbitration, mediation, or other legal action or proceeding to enforce rights or remedies under this Warranty, the prevailing party will be entitled to recover, in addition to any other relief to which it may be entitled, costs and reasonable attorneys' fees. 3.4.2 Extended Warranty Plus Service. Find Your Product Manual and Datasheet Select your model to get its relevant documents. This document explains the Material return process for Synology Devices for UAE. btw, (off-topic) finally got around to trying out Duplicacy. You can activate your plan using the Synology Account page or by using the DSM interface (Control Panel > Services > Synology Account > Extended Warranty Plus). 5.8 Severability. Synology reserves the right to refuse to provide the Extended Warranty Plus Service to Customer who are ineligible or who are under statutory age. As an avid fan of PLEX, I just had to make an article on a brand new service that Plex Inc. has pushed out a few days ago, called Discover. DSM/SRM/Firmware Update: At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Please help. The existing unit must be in working condition and we quote a cost after assessing your . 3.1 Limited Warranty. The arbitration award shall be final and binding on the parties and may be enforced in any court having jurisdiction. Create an account to follow your favorite communities and start taking part in conversations. 3.5 Replacement of New Product or Refurbished Product by Synology. Find the documents and files for your Synology product. THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED SHALL BE DETERMINED BASED ON THE SYNOLOGYS INTERNAL RECORDS. check the DSM Technical Specifications. Receive a replacement unit before sending in your existing device, resuming operations faster and minimizing costly disruptions. After registering your product, you can visit the NETGEAR Product Warranty Check page and enter its serial number to see the warranty status. The starting date of Extended Warranty Plus additional coverage is calculated based on the purchase date of your Synology NAS. Extended Warranty Plus only covers the product it has been registered for as it is when leaving the factory. The prevailing party in any arbitration or legal action occurring within the United States or otherwise shall receive all costs and reasonable attorneys fees, including any arbitration fee paid by the prevailing party. For Spare Part, Warranty Period under normal use is one year (five years for system drives) from the date the Product was purchased. Khalid Bin Waleed Street, Bur Dubai. Export Administration Regulations. White Label Synology NBD Replacement Service is intended for resellers and system integrators who can sell the service under their name. All Rights Reserved. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. Technical Support: Customized By. Timing You can estimate your units manufacturing date yourself by the serial number specified on your product. You will comply with all applicable laws and regulations that apply to the Product, including without limitation the U.S. For EW201/EW202, you may see the applicable Product models and available regions at EW201/EW202 Extended Warranty. Africa Asia The old devices can be converted into offsite storage devices that provide an additional copy of the data. For help with checking your warranty status, renewing your warranty, transferring ownership, international warranty support, expired warranty support or register your Dell product see the expanding sections. After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. Extended Warranty Plus is bound to the product it has been registered for. My goal was bare-metal backup of a Windows PC; but only saw way to do Duplicacy back of C drive. *Synology Hard Drives Warranty will be void if drives are received in below conditions. Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. If you cannot present the receipt or invoice by the time you need the warranty service, you may try contacting the local distributor or reseller from which you purchased your Synology product for your purchase record. (b) Advanced Direct Replacement service: Regarding Advanced Direct Replacement service, Synology will ship the replacement Product to the address specified by the Customer before the Customer returns the nonconforming Product. Open the app and tap the number to approve the sign-in. Discontinued: The product is no longer manufactured. Please note that each of the above situations shall be subject to the inspection and verification of the Product's appearance and functions by Synology. If Customer gives notice of noncompliance with any of the warranties set forth in Section 3.1 within the applicable Warranty Period in the manner set forth below, then, upon verification of the noncompliance by Synology, Synology will, at Synology's option: (a) use commercially reasonable efforts to repair the Product, (b) provide technical support, or (c) replace the noncomplying Product or part thereof upon return of the complete Product in accordance with Section 3.4 The foregoing sets forth Synology's entire liability and Customer's sole and exclusive remedy for any breach of warranty under Section 3.1 or any other defect or deficiency in the Product. Added on Aug 22 2011. For desktops, press Ctrl + Alt + s. For Chromebooks, on the sign in screen, press Alt + v. On the barcode. For warranty claims, the Customer must return the complete Product to Synology in accordance with this Section 3.4. Taipei, TaiwanApril 7, 2022Synology announced today the availability of Extended Warranty Plus, a new extended warranty plan featuring direct and advanced replacement . Local Consumer Protection Laws. At the moment not all models are supported. Get all the latest & greatest posts delivered straight to your inbox, See all 88 posts Customer will (a) comply with the terms and conditions of the Synology end user license agreement accompanying any Software furnished by Synology or an authorized Synology distributor or reseller; and (b) not attempt to reverse engineer any Product or component thereof or accompanying Software or otherwise misappropriate, circumvent or violate any of Synology's intellectual property rights. 4.1 Force Majeure. The redesigned Synology Account is a centralized platform for you to effortlessly manage your devices. We also handle the complete migration of the old device to a new device. A 6-digit verification code was sent to . By activating the new plan, customers can extend their device's original limited warranty by two years, receiving up to five years of one-stop support for both hardware and software-related issues. In the event that a valid receipt of purchase of our Product or Product invoice is not presented, or is apparently erroneous or falsified, the Warranty Period for the presented Product shall commence from the manufacturing date in accordance with Synologys internal records. ssps 3 yr. ago Showroom number 11, Dr. Fernandes Building If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. Product Registration and Extended Warranty. Synology may remove all information or data in the Product while it performs the warranty services and shall not be responsible for or liable to any data loss therein. 3.6 Disclaimer of Warranties. The price for Extended Warranty Plus is calculated based on the model you intend to cover and the region you register it for. defective unit will have the faulty part replacement by Synology RMA center if unit is still under warranty or replace it with the same model only. (a) The Customer must complete the purchase of the Extended Warranty Plus Service within ninety (90) days following the original purchase date of the new Product. Customer is responsible for insurance and risk of loss and/or damage with respect to returned items until they are properly received by Synology. The maximum warranty extension on Synology is 5 years. 5.2 Assignment. Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. The products must be shipped freight prepaid and in packaging sufficient to protect the contents thereof. Subject to Section 3.2, Synology warrants to the Customer that each Product (a) will be free of material defects in workmanship and (b) under normal use will perform substantially in accordance with Synology's published specifications for the Product during the Warranty Period. Seagate Service Centers To see a list of NETGEAR authorized resellers, visit the Where To Buy page. Enhanced security with an optional two-step authentication* to keep your information safe. must be registered within 30 days from purchase. *Synology Secure SignIn is recommended. You can check how long the warranty is on each model HERE. Create an account to follow your favorite communities and start taking part in conversations. Do note that your device has to run DSM 7.1 or above! Check your email A 6-digit verification code was sent to . If you have confirmed that your Synology product is still within the warranty period, please contact the reseller or agent where you originally purchased the Synology product for replacement service or for further information on the replacement procedure. The total cost will be confirmed during the registration process. The arbitration shall take place in Taipei, Taiwan, R.O.C., and the arbitration proceedings shall be conducted in English or, if both parties so agree, in Mandarin Chinese. (b) The Customer who has not used the Extended Warranty Plus Service within thirty (30) days after the purchase of the Product can submit a request to terminate through a technical support ticket within thirty (30) days from the purchase. Extended Warranty Plus provides a seamless support process. Product Name Find your Synology product Product Availability Generally Available 1 min read, 27 Feb 2023 The above Limited Warranty is not transferable and is only for the benefit of Customers who directly purchase Products from Synologys affiliate, resellers, and Synology-authorized distributors. I'm trying to configure my NAS to be monitored in my Synology Account. The 1980 U.N. Convention on Contracts for the International Sale of Goods or any successor thereto does not apply. Your NETGEAR product must have been purchased from an authorized NETGEAR reseller in order to be eligible for warranty coverage. Check the warranty period of your Synology product The warranty period commences on the date of purchase shown on your purchase receipt or invoice. Reach Out to Us Get technical support or send us an inquiry. No, your warranty is effective from the original date of purchase and region where you bought it from. Copyright 2023 Synology Inc. All rights reserved. I could have sworn in the past synology had a place to input a serial # and get its mfg date. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. Only x20, x21, x22, and a handful of x18 and x19 models are. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. Kindly note that all related services (e.g., License) of your Synology Account cannot be transferred. THIS LIMITED WARRANTY ("WARRANTY") APPLIES TO THE PRODUCTS (AS DEFINED BELOW) OF SYNOLOGY, INC. AND ITS AFFILIATES, INCLUDING SYNOLOGY AMERICA CORP, (COLLECTIVELY, "SYNOLOGY"). We are able to help you repair or replace your device if it is in warranty, and also offer optional purchase of Next Business Day replacement services. Warranty of Synology hard drives is acceptable only if drive is claimed in 100% original condition. * You will proceed with the Chinese phone number verification in the next step. Find the add-on packages available in Package Center. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. For more details, please visit LIMITED PRODUCT WARRANTY. Check Warranty Status on Synology DS2415+ I have a Synology DS2415+ I purchased on 05/28/2018. contact us on sales@pnpdxb.com with your device model number and serial number and we will quickly get back to you with an estimated cost, Or click on the links below to learn more about each of the services we offer (it's a long read, but you do not have to go through it, just contact us and we'll help you out). If you didn't receive the code, please check your spam folder. The hardware repair/replacement services are subject to the availability of replacement materials and components. Check your email A 6-digit verification code was sent to . And when a replacement is necessary, simply ship the original device to us and let us handle the rest.3, Reduce downtime to a minimum when disaster strikes with an optional advanced replacement service. Please wait. No. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. Copyright 2023 Synology Inc. All rights reserved. Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. Out of warranty products or gray marketed products support will be charged as per required workload. Enjoy our services! The laws of some states/jurisdictions do not allow exclusion or limitation of certain damages. Is there way to change Backup number of Versions? DSM/SRM/Firmware Update: Under the battery. 5.9 Entire Agreement. 3.3 Warranty Support and Exclusive Remedy. Your phone number was verified successfully. Slide to complete the puzzle . (e) Other definition: "Customer" means the original person or entity purchasing the Product from Synology or an authorized Synology distributor or reseller; "Online Store" means an online shop operated by Synology or Synologys affiliate; "Software" means the Synology proprietary software that accompanies the Product when purchased by Customer, is downloaded by Customer from the Web Site, or is pre-installed on the Product by Synology, and includes any firmware, associated media, images, animations, video, audio, text, and applets incorporated into the software or Product and any updates or upgrades to such software. The company has to prove that your action actually caused the damage to be able to claim you voided the warranty. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. 5.10 Extended Warranty Plus Service Payment and Termination. Register Synology.me account. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. Press question mark to learn the rest of the keyboard shortcuts, https://www.synology.com/en-us/products/status. Except as expressly permitted by this Warranty, neither party will be bound by, and each party specifically objects to, any term, condition or other provision that conflicts with the provisions of this Warranty that is made by the other party in any purchase order, receipt, acceptance, confirmation, correspondence or otherwise, unless each party specifically agrees to such provision in writing. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. Get the latest posts delivered right to your inbox, 1 Mar 2023 Contact us on sales@pnpdxb.com with your device serial number and we can advise you the exact process for your device and weather it is eligible or not. Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. Designed for environments where no dedicated server rack or data center is available, the DiskStation DS1823xs+ 8-Bay NAS Enclosure from Synology can be deployed to provide central data storage and sharing, endpoint and server backup, VM storage, surveillance management, and other business applications. Click the CC icon, and then select the preferred language. Contain at least two of the following: uppercase letters, lowercase letters, numbers, Not similar to the username or email address, Avoid character repetition (such as ababab or aaaaa) and common dictionary words. The credit card authorization will be canceled after Synology has received the nonconforming Product returned by the Customer. 4 comments. Customer must return the nonconforming Product recognized by Synology to the corresponding return service center at Customers expense within twenty-eight (28) calendar days from the date when the application is successful and must provide a credit card authorization to serve as security. Copyright 2023 Synology Inc. All rights reserved. How do I make a warranty claim for my Synology product. If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. Resetting your password will sign you out of all browsers. Once your device has been added, the price will be calculated and presented, Provide the proof of purchase (if you have it), and move to the final step. Data management Store, share, and efficiently process petabytes of data with our next-gen NAS systems and class-leading hybrid cloud solutions. 2 Follow step 1 of the Install Drives section to open the case. Click the Start button to go over a 4-step wizard process. INSTEAD, YOU MAY RETURN THE PRODUCT TO THE RESELLER WHERE YOU PURCHASED IT FOR A REFUND IN ACCORDANCE WITH THE RESELLER'S APPLICABLE RETURN POLICY. Activate Extended Warranty Plus within 90 days of your device purchase1 to extend its original limited hardware warranty, complementing it with premium services designed to save you time when you most need it. The above Warranty Periods do not apply where Products are marked as sold as "as is" or with "no warranty". friend has an older (larger) unit ; cannot find her receipt. 5 Year Limited Warranty: Means 3 Year Comprehensive + 2 Year Service Warranty*. You can check the status of your Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. 5 Please contact us on sales@pnpdxb.com with your device model and serial number and we will quote you. Purchasing an extension can stretch . Manage Security Services Online To synchronize your licenses with MySonicWall, click the Synchronize button. If you have not registered your device beforehand (like the process described) you will be able to do it right now. We offer a tech refresh for older devices. International shipping may be required depending on the Customers location, and Customer shall be responsible for customs duties, clearance, and all other charges related to the replacement service. *Note: The warranty period for DS220+ is extended from 2 years to 4 years.Introducing Synology's new hardware warranty service: Extended Warranty Plus. Product Warranty: Synology sent a sign in-request to your Synology Secure SignIn app. Just check the logs of the Synology NAS. (a) "Products" refer to New Products or Refurbished Products. Product Name Find your Synology product Product Availability Generally Available 5.1 Proprietary Rights. Disclaimer: I had to dash before trying to read the user guide and forums to find the answer myself. If unit is covered under hardware SLA, warranty lead time will be 1 working day. Purchasing an extension can stretch . 5.7 Export Restrictions. Exten. Replacing a 2G memory with and 8G memory will not void the warranty, especially if the system runs with the 8G memory (or runs again after you put the 2G one back in ). Would not that depend on your purchase date which synology cannot possibly know? File or folder level data restoration makes data recovery fast and flexible. Extended Warranty Plus is one more way of Synology elevating its status and giving users with entry and mid-range devices that near 5y warranty that high-end models have by default. Copyright 2023 Synology Inc. All rights reserved. Scheduled Site Maintenance Feb 18, 2023 14:00 UTC ~ Feb 19, 2023 6:00 UTC. No, your warranty continues from the original date of purchase. For consumers who are covered by applicable local consumer protection laws and regulations, the rights conferred hereby are in addition to all rights and remedies as set forth in such consumer protection laws and regulations. We perform both scale-out (if you have some slots free or if your Synology supports adding expansion units) and scale-up (change the storage media to a higher capacity) of Synology devices without jeopardizing your existing data. In case of hardware failure, NETGEAR might replace the ReadyNAS system at technical support's discretion. Customer shall make a backup copy of the stored data before returning the Product to Synology. Opposite Palm Beach Hotel Fulfillment of requests for Warranty, Parts & Accessories, eTicketing, Chat, Service Provider Lookup, Repair Status, Product Registration, and My Products may be unavailable during this maintenance period. Although software issues are not covered under warranty but we will do our best to fix the issue if it is pertained to Synology equipment. You will need to present the receipt or invoice as proof of purchase. Rely on up to five years of Synology-certified support.2. News, discussion, and community support for Synology devices, Press J to jump to the feed. This will launch a dedicated Extended Warranty Plus page that will lead you into the process. Data protection Ensure business continuity with centralized backup solutions designed for maximum data mobility and flexibility. Gray marketed products are not covered under local warranty. Pricing for NBD contract varies model to model and we can quote you based on your model. Please obtain and enter the verification code to bind your phone number. Check Standard Warranty. 1 Power off the Synology NAS and remove the power cord. Such limited warranty does not apply to the Software contained in the product or purchased by Customer which shall be subject to the accompanying end user license agreement provided with the Product. Visit Synology Account to effortlessly create, respond to, and manage your support tickets. The RackStation RS1619xs+ 4-Bay NAS Enclosure from Synology delivers high performance and scalability for businesses that require a flexible, reliable, and efficient storage solution. The system is processing. You may not use Synology's Internet services (e.g., QuickConnect) in China before the phone verification is complete. May I replace my defective NAS with different model? Find the spare parts of your Synology product. https://www.synology.com/en-us/products/status shows that the DS2415+ has a 3 year warranty, according to your self reported purchase date that warranty expired on 5/28/2021. Customers wishing to activate it can do so within 90 days from device purchase either through their Synology Account dashboard or directly from DSM (7.1 version and above). Passionate about Mac, NAS/SAN, virtualization, and Docker environments. Receive a replacement unit before sending in your current one. Customer can only choose either of the optional services. The Product and any accompanying Software and documentation provided with the Product include proprietary and intellectual property rights of Synology and its third party suppliers and licensors. . Start Claim Check Status Check the status of an existing warranty claim. IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE THE PRODUCT. SYNOLOGY'S AND ITS SUPPLIERS' LIABILITY ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY IS LIMITED TO THE AMOUNT ACTUALLY PAID BY CUSTOMER FOR THE PRODUCT REGARDLESS OF THE AMOUNT OF DAMAGES CUSTOMER MAY INCUR AND WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY. The arbitration, or any portion of it, will not be consolidated with any other arbitration and will not be conducted on a class-wide or class action basis. No biggie as she ordered a new one earlier today, mainly was just curious. (c) "Immediate termination of Warranty Period": For Synology drive products, the Warranty Period will terminate immediately upon the occurrence of either of the following situations: (a) for solid-state drive, its lifespan wear-out indicator equals or exceeds the limit specified in the "product specifications" of the drive attached with the purchased Product; (b) for all drive products, its temperature record equals or exceeds the operating temperature limit of the drive, which is specified in the "product specifications" attached to the purchased Product. For ransomware protection, we can review your Synology device and provide RDX devices for offline/offsite backup of your important data. Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. (a) Upon verifying the purchase order by Synology, the Customer shall immediately pay all charges and tax. Finally, review the order and proceed to payment. However you can do a CSI. To the extent that those laws apply to the Product, the exclusions and limitations set forth above may not apply to Customer. This might take a few minutes. While trying to add a DDNS, I see I need to have a Synology.me account. there is not a way to check the warranty. This service will offer direct and advanced replacement services. Discontinued: The product is no longer manufactured. For more details, please visit LIMITED PRODUCT WARRANTY. :D T Twisted World @twisted_world* Aug 04, 2016 Channel warranty is applied only on units that are imported by Synology Authorized Partners direct from Synology Taiwan. 2 Year Warranty: Means 2 Year straight replacement.
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