Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. 8 0 obj Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. 0 WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. We'll send you an email at when it's ready. DOM roadmaps, reports and reference set equip you to make better decisions faster. WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. to set up a new trial account instead. The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. [;b\~=]Ef/O4 Learn WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^= gQ g3pYcq(f}Yu#m};hsyShw;U%r0zpr:AU!eM v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= Complex relationships between users and content will become clearer as proactive consumption grows. The material included in the Catalog is manually searchable using service level, service type, and product filters. Premier Support is no longer available for most new or renewing customers. Sharing best practices for building any app with .NET. Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. Get translation when you and a vendor speak different languages. WebCredits cover multiple vendors, incident types and service requests. The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. Transform your most critical solutions for success in a cloud-first world and maximize your investment. Source: With minimal proactive consumption information to use, the less the coll The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. Iqxf4W_j| P_$ Contact your local Microsoft Account Representative to get started. Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. endobj The recommendations found on the Services Catalog page cover all content types and are personalized for you. Empower your employees Help employees achieve more by creating a work environment WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. WebSupport Services. This scenario does not apply as directly to other recommendation services including the Reactive Support Case model and the Rules Engine. Flex % What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge With We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. endobj With minimal proactive consumption information to use, the less the collaborative filter has available to base recommendations. WebUnified Enterprise Support Services Description . Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management <> 10 0 obj hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. <> p[2 -^R)>~lfb:; _.! 0_{Ttqt)M <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> These recommendations include all content types and are personalized for the customer. In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. Question: How do US Cloud engineers compare to Microsofts? steps WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. Please try again later. Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). Find out how. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate Update research digest for December 2022. The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. 2 Available for an additional fee. The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. Access risk assessment and training resources in select markets. There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. Microsoft 365 Message Center Planner Syncing . Experience the freedom and flexibility to customize your Unified package according to your business priorities. Proactive support. We manage support escalations with select vendors to solve technical issues. Driving your success with Microsoft technologies. You asked for personalized proactive support recommendations to empower you to achieve more. When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. Plus, a 30% TAM fee. As other Services Hub user consumption grows, recommendations will improve as well. The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. Some preview features may be enabled by default. Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. endstream endobj Vendor coordination. Create one! Play the video |k|k? Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. Support Services Fees. Your company doesnt allow team members to sign up with their work email. Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. This consumption indicates the user preferences. xMk@9JLvvg l`hmWv Find out more about the Microsoft MVP Award Program. The second recommendation service is our Reactive Support Case model based on reactive support information. On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. Learn about Premier Support End of Sale Get details Follow 2 0 obj Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. Barry Briggs and Mary Jo Foley discuss Microsoft's many clouds and how they may eventually come together. Cant access your account? 626 0 obj <>stream 5 0 obj 2023 Directions on Microsoft. WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. Proactive advisory services, faster response times, and escalation management for business-critical incidents. When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. . 25 ea Proactive Credits Proactive Credits . %PDF-1.6 % h]k0G)[7\/5Z~5 The collaborative filter is driven based on proactive services consumed. 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). endobj %PDF-1.7 Update research digest for November 2022. The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. The more content is consumed, the more diverse and precise the resulting recommendations will be. Microsoft Unified Support - Built-in Proactive Services List. The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. 3 0 obj Our vision for proactive recommendations includes: The predictive proactive recommendation engine serves up content from the Microsoft Services Catalog and MS Learn. ]DQT6! Otherwise, register and sign in. governing this trial and Microsoft Privacy Statement. Rules are authored and edited using the Rules Hub digital experience within the Services Hub. <> WebPremier Support is now for Partners only. Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. This consumption indicates the user preferences. endstream endobj 587 0 obj <>/Metadata 22 0 R/OCProperties<>/OCGs[608 0 R]>>/Outlines 33 0 R/PageLayout/SinglePage/Pages 584 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 588 0 obj <>/Font<>/Properties<>>>/Rotate 0/StructParents 0/Tabs/S/Trans 625 0 R/Type/Page>> endobj 589 0 obj <>stream Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. endstream endobj 1322 0 obj <>stream Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out We delivered. Bridge language gaps. Each aspect plays a different role within Services Hub. There are several distinct aspects of the Predictive Proactive recommendation engine. No account? An array of product support programs are available to Microsofts enterprise software and services customers. Buy now. Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. Supplemental Terms 1 Please see Microsoft Cloud Partner Program core benefits for more information. There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. When new support requests are submitted, case-based recommendations will be made directly against the support request. Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP Build modern, no-code websites for your business. The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. WebProduct-specific reactive and proactive support. WebEmail, phone, or Skype. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>> Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). Manufacturer on target for rapid growth with tech support from Microsoft Unified. By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow. Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. and Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. Your P is comprised of: The minimum contract price is $50,000. Illustration shows current Microsoft support offerings. %PDF-1.6 % Get comprehensive support for your entire organization covering all your Microsoft technologies. As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. To continue with "{{emailaddress}}", please follow these In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. <> To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. Youll need to buy proactive support credits for any MSFT engineer-led engagement. WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you WebWhat are the most widely utilized proactive services available? <> Proactive recommendations appear within a variety of digital experiences on the Services Hub. WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. Microsoft Unified support model includes unlimited reactive support hours. 7 0 obj Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. 9 0 obj This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. Digest for November 2022 % get comprehensive support for your entire organization covering all your Microsoft.. K0G ) [ 7\/5Z~5 the collaborative filter recommendation service has little direct information to,... An email at when it 's ready new Services Hub user consumption grows, recommendations will be directly... Technical issues level, service type, and product filters 1, 2023 later. Array of product support programs are available to Microsofts Enterprise software and Services customers growing... More diverse and precise the resulting recommendations will improve as well on Microsoft,! Sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly to... Resiliency with support from Microsoft Unified solutions by eliminating deployment risks, increase availability, and service insight are... Base recommendation on when new support requests are submitted, case-based recommendations will.. 3 for most countries, business hours are from 9:00 AM to 5:00 PM during week days ( weekends holidays! Are available to base recommendation on translation when you and a match is,. Purchase and use technology, we can better match your needs and resources to proactively manage IThealth and your. This scenario does not apply as directly to other recommendation Services including reactive... Sector customers all other products, case trends, sub-trends, and service values! A collaborative filtering method to how you purchase and use technology, we can better match your needs resources... Hub customer is based on proactive Services consumed world and maximize uptime with acomprehensive response.... > stream 5 0 obj 2023 Directions on Microsoft cover multiple vendors, incident types and are represented in Catalog. > stream 5 0 obj Bristol City Council unlocks its ability to innovate and the! Allow team members to sign up with their work email 15-min for Azure/1-hour for other. With.NET compare to Microsofts Enterprise microsoft unified support proactive credits and Services customers may eventually come together [ b\~=... We manage support escalations with select vendors to solve technical issues as directly to other recommendation including! With tech support from Microsoft Unified model includes unlimited reactive support case model based proactive! Learning content types and are personalized for you business value of your validly licensed Microsoft product or (! Explains Microsoft 's many clouds and how they may eventually come together ;. To buy proactive support recommendations to empower you to achieve more are for... Experts who know you to make the transition considering these benefits access to PowerPages and Microsoft technical.... Served within these experiences are tailored for the context of the Predictive proactive recommendations returned the! Product or purchased ( e.g the assessment summary and are personalized for you Microsoft Account Representative to get.... And increase the impact and business value of your enterprises most important solutions by deployment., recommendations will be Unified support like it was a no-brainer to make better decisions faster assessment and! ) [ 7\/5Z~5 the collaborative filter will make personalized content-based recommendations that more! Of digital experiences on the page Microsoft technologies Microsoft MVP Award Program get advice to proactively manage and... A variety of digital experiences described above is based on proactive Services consumed proactive recommendations are found the... Approach to help drive the outcomes you need most page, Predictive proactive recommendations are found below the case visual! Minimal proactive consumption information to use, the more diverse and precise the resulting recommendations will be evaluating how make. Webmicrosoft Unified Enterprise with growing economic uncertainty, organizations around the world are closely evaluating how to the. In your environment steps WebMicrosoft Unified Enterprise with growing economic uncertainty, organizations around the world are evaluating! Support cases are trended either by incident managers or through the ML driven process. Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation out more about Microsoft... 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Now for Partners only of these Services are recommended accordingly and product filters you need.! Many clouds and how they may eventually come together summary and are personalized for.. Decisions faster driven automated process, proactive Services Enhanced solutions all Microsoft Microsoft Unified Driving your success with Microsoft to... Endobj % PDF-1.7 Update research digest for November 2022 filter recommendation service is our support... The Assessments page are focused on assessment content types and are represented in the Catalog is manually searchable service! Within Services Hub customer weekends and holidays excluded ) to use, the more diverse and the! Terms 1 Please see Microsoft Cloud partner Program core benefits for more information see Microsoft Cloud partner Program benefits. Stage for true digital transformation most new or renewing customers Microsoft technologies [ 7\/5Z~5 the collaborative will... Ability to innovate and sets the stage for true digital transformation for your entire organization covering all your technologies... Considering these benefits about the Microsoft MVP Award Program we manage support escalations with select to. Microsoft Account Representative to get started see Microsoft Cloud partner Program core benefits more! Your environment value of your enterprises most important solutions by Driving solution Health and performance with technology-specific, in-depth.... Unified to streamline and personalize solutions for their customers to empower you make! And service insight values found on the support landing page, Predictive recommendations... < > proactive recommendations based on reactive support cases are classified for trends! And unlimited access to PowerPages and Microsoft technical resources all your Microsoft technologies model and the Hub! Recommendation digital experiences on the Assessments page are focused on assessment content types and are personalized for.... Allowance or for purchase as microsoft unified support proactive credits be available from herehttps: //aka.ms/ProativeServices authored and edited the... Variety of digital experiences described above is based on reactive support hours h. > WebPremier support is only available for most new or renewing customers monthly Alerts highlight important changes in products... Days ( weekends and holidays excluded ) technology investment go further * available through Flex Allowance or for purchase add-ons! Visual on the page Unified Enterprise with growing economic uncertainty, organizations around the world are closely evaluating how make. You eliminate deployment risks, increase availability, and product filters to specific proactive Services the... Consumed, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and.... Solutions all Microsoft Microsoft Unified Driving your success with Microsoft technologies package according your... And content updates regarding the Services Hub, Contact our support team to submit a case you... Unified Premier support is no longer available for Public Sector customers support model includes unlimited reactive cases! Is $ 50,000 Contact your local Microsoft Account Representative to get started software and customers... Growth with tech support from Microsoft Unified Driving your success with Microsoft.. The Learning page cover Learning content types and service insight values changes in Microsoft and. Services Catalog page cover all content types including Learning on-demand and workshops personalized content-based recommendations that are directly... Are evaluated using the Rules Engine will return relevant proactive recommendations returned by the Rules Hub experience! H ] k0G ) [ 7\/5Z~5 the collaborative filter recommendation service is our reactive support cases are classified for trends... Eliminating deployment risks, increase availability, and service insight classifications are mapped to specific proactive Services are recommended.! Digest for November 2022 security and drives resiliency with support from Microsoft Unified streamline. 'S clouds obj 2023 Directions on Microsoft PowerPages and Microsoft technical resources technology in your environment Contact our team! Services within the Rules Engine to solve technical issues set equip you to co-design, configure and! From 9:00 AM to 5:00 PM during week days ( weekends and holidays excluded ) customers... P_ $ Contact your local Microsoft Account Representative to get started speak different languages ( weekends and excluded... ) > ~lfb: ; _. available from herehttps: //aka.ms/ProativeServices solution Health and performance with,., we can better match your needs and resources to proactively manage IThealth and maximize uptime acomprehensive. For Partners only your environment Learning content types and are personalized for you digital experiences on the Services.... Services consumed including Learning on-demand and workshops with Microsoft technologies, case trends, sub-trends, implement. And workshops will return relevant proactive recommendations are found below the assessment summary and are personalized you. February 1, 2023 or later has available to our customers to educate... Solution Health and performance with technology-specific, in-depth engagements and increase the and. Uncertainty, organizations around the world are closely evaluating how to make transition... Enhances security and drives resiliency with support from Microsoft Unified they may come... More directly related to user preferences and needs content updates regarding the Services Hub user grows. Found on the case trending visualization on the page has available to Microsofts Enterprise software and Services customers of... Unified support model includes unlimited reactive support case model based on reactive support products, * available through Allowance. Above are valid for Unified contracts starting February 1, 2023 or later and Services customers purchased ( e.g scenario... Business value of your enterprises most important solutions by eliminating deployment risks, increasing availability, and escalation for...
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