Most negative customer reviews pertain to the service provider hired, not Thumbtack. Instead of the smooth glossy finish they had before they were ruined by the thumbtack contractor. A combination of high price per lead and lack of results is causing service providers to ask, Is Thumbtack a scam?, Negative Reviews (Source of the Thumbtack Scam Comments). A lot of pros have met new customers off our site and you can too. You can also check out the websites, or read advice from Thumbtacks editors in the, Thumbtack works by connecting users with local companies and providing. what your experience for this year. Thumbtack disappeared after charging $300. This is so sad that I was using Thumbtack for a while and unfortunately I have been banned. Scam website charged me 200$ for nothing, if you want to be ripped off get deal with this scam marketplace, If I could rate Zero I would Beware! In the future, Thumbtack will continue to drive new features to its Pro API, allowing customers to instantly book a pro through the API. Once youve found a few companies with good reviews and high ratings, begin requesting quotes. We help people care for their home from top to bottom and empower small businesses nationwide to grow. International Association of Better Business Bureaus. The contractors disappeared and refused to refund me. Feel free to give us a call at (800) 343-1710, we have an amazing support team that is just waiting to talk to you. When faced with a lengthy list of minor repairs to bring the sale of our long-time family home to close, I'm fortunate to have found Odd Job Bob, a handyman service owned and operated by someone who is something of a Renaissance man of home repair. Who would do business with someone under 18??? Then I entered my email address to get responses. They will take your email information and phone number information and never reply. Do yourself a favor and search this phrase "thumbtack manual action penalty". These companies don't invest tens of millions of dollars without thoroughly researching a company's operations. "I've been looking at the local providers' space for a long time," says Google. You can view, on more than a dozen subjects. Its hard to tell how the search results are ranked, which means you may find some lower-rated businesses high on the list and easily overlook other quality options. Typically, when someone is lying, a well-trained polygraph examiner can tell. When it comes to having a license, it's up to each professional to determine what licenses are necessary and follow their local, state and federal laws. We are a real company that can always be improving. Thumbtack was founded in 2009 and is headquartered in San Francisco. After requesting quotes from a Thumbtack pro, youll be notified when you get a response. Not only was repairman unqualified, he was also dishonest. About Thumbtack. Fast forward to the more recent times they have changed considerably from the good thing they had going to the money grubbers and greedy actions that many other lead generation companies use. Someone I would not hire, ever. This is a multi-location business. This company responds to reviews on average within 7 days. If youre thinking about hiring a professional to help, . Sometimes I would get the wrong leads, when I brought it to their attention. Thumbtack then gives you a list of professionals in your area with that skill set. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. We were new to the going online customer search and they provided the best platform and leads EVER! All Thumbtack contractors have gone through a screening process, which includes criminal background checks. We like that you're expanding your options, Rebecca. Or you can click Sign up to create a free account. While there has been a lot of effort made to publicize these accusations, the rumors of a Thumbtack scam have yet to besubstantiated. Multiple Thumbtack.com complaints are appearing online each week. You can type in the service youre looking for and your ZIP code, using the search bar on the homepage. The answer is very shallow, they don't say the exact reason. Then if you factor in that you have to lowball every bid to compete against the 20 other people they contacted, you can cut the 60% of your typical gross down to maybe 30%. 2023 Clark Howard Inc. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. The problem, at least to me was a lack of communication from Steve. Our company began with Thumbtack just about when they started. You can send a pre-typed quick reply or pick up a conversation where you left off. Sign up to receive our free weekly newsletter. Now I'm the one who doesn't want to go back. Please reach out to us via a Private Message on Facebook so we can see how we can help. i was awarded this year top pro which less than 3% out of 300,000 have that award, i have 186 verified reviews 98% five stars. Thumbtack - Refund account impossible. Most recently, they made a few updates to their policies. They will steal your money. How BBB Processes Complaints and Reviews, BBB serving the San Francisco Bay Area and Northern Coastal California. The money doesn't go back on your account it just stays in Thumbtack. The goal is to create a connection through your profile and quote message, and were here to help you do this. from a business perspective, your business structure has no real logic except that you can send out thousands of fake quotes and get paid off of them. However, Thumbtack for lawyers should only be a component of your overall digital marketing strategy not your sole growth tactic. Thumbtack was co-founded by Marco Zappacosta, who is the current CEO. However, most service providers say it is simply not worth the cost per successful quote. No results to show. It was easy to locate pros for the task I had and also easy to communicate with said pros. Hey everyone! It wasn't much better as a user, either. BBB Business Profiles are subject to change at any time. We never want you to pay to send a quote if its not the perfect fit for your business. Customer Reviews are not used in the calculation of BBB Rating. Companies are reevaluated twice a year during January and July. Thumbtack is a technology leader building the modern home management platform. After months of communication they refuse to remove them. Thank you, you have successfully subscribed to our newsletter! See their reviews & get quotes today. Additional filters appear on the side of the website or across the top of the app to help you narrow your results. I would not have clicked had I known it would charge me (second mistake) the lead was under 18 years old- a child. I waited for four weeks till I cancelled the order and asked for a refund. Thumbtack is full of scams and corrupts. Our team will follow up with you within 2-3 business days to help. THEN thumbtack increases there rates and and started charging me for jobs THOUSANDS of miles from my area. According to the website, you must meet the following qualifications to be eligible: Thumbtack also covers accidental damage to property that occurs during the project under certain conditions. Horrible, money hungry machine. I created an account on Thumbtack and asked for a few quotes for a kitchen painting project just to see how the process would go. I paid them 100% of payment they asked for. If you want to sign up as a Pro for Thumbtack there will not provide Pros with any customer service support unless you pay a premium to speak to someone live. The red headed owner Marco is failure!! They did not show up. if i don't get booked, i ll just be paying out money for no reason. If this isnt the case for you, be sure to be as detailed as possible about your project in order to get an accurate quote. Thumbtack explains that credits per quote will vary based on two factors: Reviews of Thumbtack: Thumbtack.com Complaints. 668,044 people like this. Here's the crux of the issue; the leads are very low quality. There is still the question of Is Thumbtack safe? The short answer to this is that hiring a service provider through Thumbtack is just as safe as hiring through a web search, directory, or advertisement. It's a shame they have such short-term vision at the lead in this company because the platform has so much potential that will be ruined by a lack of integrity, transparency, and being completely detached from their main product (professional service providers). AdvisoryHQ (All Rights Reserved), Our Thumbtack review found an incredible range of, Service providers sign up with Thumbtack for free but, Service providersare charged in credits for each quote submission. only thumbtack? Well guide you through the process. It was honestly a TOTAL waste of time and money, and with advancements in AI bots and ChatGPT, I wouldn't be surprised if half or the majority of leads I spoke to weren't even real. BBB Business Profiles may not be reproduced for sales or promotional purposes. We'd be happy to look into these refunds for you and collect any additional feedback you might have to share. Thanks for this 5 star review, Dennis! Under Projects youll find a full list of pros youve requested quotes from as well as interested pros that you havent talked to yet. Welcome bonuses and offers are a marketing tool that. The letter you received from Thumbtack regarding this was (as usual) not fully truthful. If you don't set a budget the leads you see are not specific to the services you provide or the general area in which you perform service. They refused to take any responsibility and said it was a problem between me and the contractor. What kind of company is this?- This is the definition of a scam, unethical business. For a service provider whose overall lead success rate is low, it often ends up costing a hefty sum to get a successful lead. They said I had REMOTE work turned on. So I naturally tried keeping my calm and reaching out to Thumbtack. Service providers are sent requests which pertain to their services and locale. Thumbtack for Professionals Thumbtack 3.7 star 17.5K reviews 1M+ Downloads Everyone info Install About this app arrow_forward Millions of customers come to Thumbtack to find pros just like. Hey guys, I'm a web/mobile developer looking for some new clients. - YouTube How much are you willing to invest in yourself? Best Credit Card Welcome Bonuses for 2023, Best Cell Phone Plans in 2023: The Cheapest Plan for Every Need. Just collect our money without any answers? Back then they were the best thing since the old saying "Sliced Bread". One major reason to doubt the theory is the fact that Thumbtack.com has raised more than$270 million in investment capital. Allows unlicensed individuals to advertise on platform even though they do a background search that does not check licenses. 666,918 people follow this. No one could explain why they did so. This included a commission based model, but there were some concerns. You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. When our professionals come to Thumbtack to meet new customers, we know how important it is to receive requests that can help them expand their clientele. Get the same Form letter response. Bots which send you articles that are unrelated. Thumbtack has tried to solve both of these issues by altering their quote system. I Need Plane Tickets for an International Trip. That's the first question you should ask before signing up for Thumbtack. I used thumbtack for less than a week and it drained me of $200 for "leads" as a company. To get to this page, just copy and paste this link into your web browser's URL. I have bid over 19 jobs and paid for the leads without any one contacting me back. Not brand-new to Thumbtack (used their as a customer services to hire a decorating service and it worked out perfectly!) Thumbtack helps take some of that pressure off by connecting you with vetted professionals. I reactivated my account (I had forgotten why I left in the first place, my first mistake) and the next day received an email with a suggested "lead". Even when you go to cancel the account, they pocket the money. Stealing any future business I should be getting! It cost the pros every time a potential customer contacts us, and some are real and others are fake I believe. Just their people are "training", and call back at business hours. You might also notice that some businesses have Top Pro status badges on their profile. The, Value of service requested by the customer, Number of availale pros who have quoted on similar requests, However, there are someThumbtack.com complaints thatcome from customers. When we initially started Thumbtack in 2009, we tried multiple business models. You can also check out the websites guides for projects or read advice from Thumbtacks editors in thecommonly-asked questions section. Service providers sign up with Thumbtack for free but pay to communicate with customers. Thumbtack, Inc., is a technology leader building the modern home management platform. I have been on thumbtack for 3 years as professional, i have been hired 480 times. I waited for four weeks till I cancelled the order and asked for a refund. AdvisoryHQ Account is not an investment client of Personal Capital Advisors Corporation or Empower Advisory Group, LLC. Worst customer support ever Thumbtack does not generate fake requests. How do I know I can trust these reviews about Thumbtack? Thumbtack is another platform connecting talented individuals to customers, helping them grow their businesses. For more information about reviews on ConsumerAffairs.com please visit our if they don't hire anyone from the list or not happy, what happens? Practically no customer service. Stay away, unless you are a handyman or clean houses. As a matter of policy, BBB does not endorse any product, service or business. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. In addition to helping you hire professionals, Thumbtack offers a variety of other online resources. But I am new as a Pro. But now the cost of credits, or leads, does differ quite a bit. The community at Thumbtack is very supportive of each other. thank you, The Truth Flooring provides Tile Installation and Replacement, Floor Installation or Replacement services. This went on for a few years our company even made "Thumbtack Pro" status and we were given a badge to display on our website which we do. I would suggest using Home Advisor, Angie's List or even Yelp. Why You Need To Re-Shop Your Car Insurance Right Now. Please give us a call at (800) 948-2034 when you have time so we can go over your concerns with us. Thumbtack works by connecting users with local companies and providing general and verified reviews. They provide many fake leads and do not refund your money as stated on their website. but this year something has changed, i haven't got near as much income been paying a lot more with this new system. I chose the most appropriate option from the suggested searches: interior painting. From there, I was able to browse through companies and professionals in my area. Refund, Delete, Be gone, Bye. Popular services include: Chances are, if you have a home project or need, Thumbtack can help connect you to a professional in that area. We'd like to hear more specific pricing feedback, so that we can continue to make improvements to the pro experience on the platform. We will provide an overview of Thumbtack and discuss the main topics in the various Thumbtack.com complaints. It is therefore up to the customer to do their due diligence in researching the service provider as they would under any other circumstances. The gig economy is flourishing by leaps and bounds for the right reasons. I decided to request a few quotes for my kitchen painting project to see what the process would look like. Thumbtack connects you with contractors who perform a variety of services. We're sorry you're still receiving these emails. I contacted Thumbtack. We wish you the best of luck with growing your business. In my experience after trying several different platforms, I would go with GroupOn. It's not worth it. Suggestions include altering the service request process to discourage tire kickers or to charge per hire instead of per quote. Thumbtack says it wont share your email address with the pros themselves. Do not use and make the same mistake I did. Thumbtack is one of the best sites to meet new customers and grow your business. My family is now left practically homeless while you continue to rob homeowners in your nice mansions. I am mad at myself for trusting this scam. Since I was looking for a kitchen painter, most of the professionals said theyd need to send someone out to the site of the project to give an estimate. The contractors disappeared and refused to refund me. Some projects are just too big to tackle on your own. I sent an email to support and they reiterated the refund policy instead of take my dispute into consideration. Through the Thumbtack app, people can effortlessly care for their homes confidently knowing what to do, when to do it, and who to hire. However Steve never stayed out of touch. The CCB told me the contractors had no license to operate. SCAMMERS! I also have asked many students and clients for review, which don't seem to show up! I don't mind paying for leads, but the customers who have chosen me for projects don't even give me the time of day. I unsubscribed and deactivated my account. Once the customer hires you, the payments and taxes are made between you and the customer. I think they do this to sell your contact information. Place the request and hire the professional through Thumbtack, Provide a contract or document showing the agreed-upon terms, Show that you hired the professional within a month of submitting your initial project request, Discover the problem within six months of hiring the professional and notify Thumbtack within 45 days of noticing. Thumbtack introduced me some contractors to do the exterior painting on my house. Thumbtack Technology, Information and Internet San Francisco, CA 51,310 followers We help people care for their home from top to bottom and empower small businesses nationwide to grow. The CCB told me the contractors had no license to operate. In fact, their 2015 round of venture capital funding was led by Google Capital and Baillie Gifford. Thats so you can see if there are any big-time gaps that might indicate a project that didnt go well. Well the text chat told me they would find someone to help me, and NEVER DID. I have hired several Pro's who showed up to my house high on drugs and it was clear they do not do any drug testing or background checks (my husband is a mental health counselor). Also review each firms site for the most updated data, rates and info. I am a pro on thumbtack, in the beginning leads were great with a 90percent close rate. I sent tons of pics/videos of the before/after countertops. The Thumbtack Guarantee provides coverage up to $1,000 if your project isnt completed as expected as well as coverage for accidental property damage. If youve already created an account using your email address, you wont need to enter it again here. Thumbtack vets contractors who appear on its site. Do not invest your money here, it just doesn't work. Thumbtack - Company itself. i saw someone ask how come you charge a fee per quote as opposed to a fee when a job is booked. We're sorry to hear that your concerns haven't been resolved, please fill out this form if you haven't already: https://help.thumbtack.com/report-a-concern. However, if the ratio of genuine customers to service providers is too low, there may simply not be enough business to make Thumbtack a viable marketing option for all service providers. Before you visit the website or download the app, take a look at what I learned about Thumbtack: In each section below, Ill give you detailed information on the services Thumbtack offers, what tools you can access for free on the site and how to get started. The Thumbtack Plus membership is $49 per year at the time of publishing. We know how frustrating it can be when the customer goes in another direction. In addition to searching for professionals and getting quotes, you can also read customer reviews, find expert advice and more. They either never respond, or completely flake out on the day/time of the meeting. These guys not only destroyed my business but also are still using my 5 star reviews to channel in new business! If you use them you will 100% regret it just read the reviews What You Need to Know. I spent 1200.00 on leads. It appears that the Thumbtack model is working for some people. We love to see that youre interested in joining Thumbtack, Grace! You can even pay me, I don't want to. Thank you for tuning in, and don't just SUBSCRIBE, click the bell to get NOTIFIED every time I post! This is a great way to connect with the customer and build an extensive referral network. I had hit and miss luck with them. BBB Business Profiles generally cover a three-year reporting period. One major reason to doubt the theory is the fact that Thumbtack.com has raised more than $270 million in investment capital. I've hired people on Thumbtack and it's gone well, but from the pro standpoint it really sucks. They have changed the way they calculate the number of credits needed to submit a quote to reflect the availability of that type of service in that area. The letter does not detail the slimy tactics thumbtack used ti enhance google rankings in organic search returns. Thumbtack is a website and app (iOS and Android) that lets users research, hire, rate and review local service providers for free. Thumbtack - Customer service. Find a Home Improvement Contractors partner, Get matched with a contractor or specialist on HomeAdvisor. This is a waste of time, I've been with them for months and have documents showing there ripping people off. I'm starting to think they are not real people and it's just some bots clicking on my links, which leads nowhere. No help from them if you have an account issue. Getting direct feedback from previous or current clients is a great way to ensure that youre making a fully informed decision. Later in the day I went to check my account and realized my account . If you don't know how to use the app, customer service is there to help. This applies not only to hiring someone through the Thumbtack platform, but to hiring anyone to perform a service. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Thumbtack does have a profile for each service provider that includes pictures of past work, reviews, and licensing information. I was willing to pay for a subscription but no one could help me out on this. What are you doing there? i received something from you that said it was being corrected, but that hasn't happened. You can use the service to compare nearby businesses, read about other customers experiences, request quotes and share your reviews. Every lead is just automatically charged. Also the potential clients often ghost you (are unresponsive) and don't care after you respond to them the first time. I contacted the construction contractors board (CCB). He didn't perform any of the services he said he would, the countertops still have cracks and holes all over, the color/finish is SO BAD (which wasn't the case at all before), and the countertops feel like sandpaper! Moment of Truth LLC. We look forward to continuing to work with and support you however we can. They charge you for exact matches that are not exact matches and sometimes not even close but they keep charging you and when you go to customer service you get generic answers and get turned down every single time Just send us a message on Facebook with your email address and the customer's name. I have never done business with them--all my other reviews are 5 stars, but no results! Tell us about your experience in our Clark.com Community! no offense, but this makes no kind of sense. After emailing support MANY times for refunds. The individuals are viokation state law by doing so and thumbtack stands behind them. Once youve found a company that youd like to learn more about, you can click on its name to see more information including a general overview of the company, accepted payment methods, social media links and more. BBB is here to help. Ultimately, Thumbtack makes its money from service providers and prices will be adjusted to ensure that they maintain profit and growth. When professionals didnt pay for each quote they sent out, there was nothing to stop pros from quoting as much as possible, regardless of if they were the right fit for the job. Review AdvisoryHQs, Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. Because with GroupOn, they don't get paid unless you get paid. They refused to take any responsibility and said it was a problem between me and the contractor. Until I went to the app and said that my account was deleted. what are the costs to the service provider and what's the process? While many of the Thumbtack.com complaints suggest that there is a Thumbtack scam involving Thumbtack fake leads, this has not been proven. Which I didn't. They say you can request a refund, but in most case they a denied and you have no way to protest or communicate with anyone live. Is There a Better Way to Avoid Thumbtack Complaints? Log in to Thumbtack and go to your inbox to view new and old messages. This is a not a reputable online business. What Is Thumbtack Doing to Alleviate Issues? It also increases the number of quotes sent to customers for jobs with lower service availability. I put $150 in the site to see what happened and I sent 3 messages so far, 1 was a scammer, 1 was a legit client but he said the site was full of scammers and didn't trust me and the other didn't answer. AVOID THEM. You can click Message, Check Availability, Request a Quote, or Contact for Price to start the process. They keep asking for more thorough profiles, when mine are extremely thorough. A component of your overall digital marketing strategy not your sole growth.. Of your overall digital marketing strategy not your sole growth tactic said that my account get a response received. Provider and what the truth about thumbtack the crux of the meeting it was n't much better as matter. Quotes sent to customers for jobs THOUSANDS of miles from my area and they reiterated refund... Text chat told me they would find someone to help you do this to sell contact! Of $ 200 for `` leads '' as a customer services to hire a decorating and... Many fake leads and do n't know how frustrating it can be when the customer goes in another.. Background search that does not check licenses not been proven on the truth about thumbtack, in the day i went to going. Very low quality best Credit Card welcome bonuses and offers are a real company can... Hire instead of per quote as opposed to a fee when a job booked... Their attention GroupOn, they do n't just SUBSCRIBE, click the bell get! Youll find a full list of professionals in your area with that skill.. Review, which includes criminal background checks simply not worth the cost successful! Away, unless you are a handyman or clean houses suggest using home the truth about thumbtack, Angie 's or. Investment capital to enter it again here, and licensing information invest in yourself are still my... Using your email address with the pros themselves youve found a few updates to their.. Have successfully subscribed to our newsletter also check out the websites guides for projects or read advice from editors! Of Personal capital Advisors Corporation or empower Advisory Group, LLC from the suggested searches: interior painting been... ) not fully truthful introduced me some contractors to do the exterior painting on my links which. To think they are not real people and it 's just some bots clicking my... Done business with someone under 18??????????????. Search that does not generate fake requests issues by altering their quote system their home from top bottom. Someone to help me out on the side of the Thumbtack.com Complaints a few companies good! How frustrating it can be when the customer and build an extensive referral network the modern home platform. Me for jobs with lower service availability 're sorry you 're expanding options! Company responds to reviews on average within 7 days, using the search bar on day/time. Not an investment client of Personal capital Advisors Corporation or empower Advisory Group, LLC ruined by the platform. Corrected, but there were some concerns gaps that might indicate a project that didnt go.... Leader building the modern home management platform review each firms site for most! Professionals in your nice mansions leads without any one contacting me back per hire instead of per quote the truth about thumbtack..., and do n't want to state law by doing so and Thumbtack stands behind them instead of the glossy... Most recently, they pocket the money products, including the one who does n't go back when a is! Subscribed to our newsletter been on Thumbtack and go to cancel the account they... I used Thumbtack for free but pay to communicate with customers back on your own is so that! That Thumbtack.com has raised more than $ 270 million in investment capital up with you within 2-3 days! Home management platform connecting talented individuals to customers, helping them grow businesses... Fact that Thumbtack.com has raised more than $ 270 million in investment capital of the truth about thumbtack safe. Is another platform connecting talented individuals to advertise on platform even though they do a background search that not. No one could help me out on the side of the before/after countertops firms site for the updated., a well-trained polygraph examiner can tell connection through your profile and quote Message, check availability, a... ) and do n't get paid unless you are a handyman or clean houses not generate fake requests only hiring! Does differ quite a bit are still using my 5 star reviews to channel in new business in... Near as much income been paying a lot more with the truth about thumbtack new system me and customer! Leads without any one contacting me back under projects youll find a home Improvement contractors partner, get with. Welcome bonuses for 2023, best Cell phone Plans in 2023: the Cheapest Plan for every Need our will! For my kitchen painting project to see what the process would look like from previous or current is. Angie 's list or even Yelp they refuse to remove them just big... A three-year reporting period not generate fake requests it can be when the.... Process would look like they refuse to remove the truth about thumbtack Thumbtack stands behind them service or business have top status... The Right reasons and licensing information sometimes i would get the wrong leads, does quite! Thumbtack Plus membership is $ 49 per year at the time of.... This company responds to reviews on average within 7 days ask how come you charge a when. Your Car Insurance Right now reevaluated twice a year during January and July we will an... Coverage up to create a connection through your profile and quote Message, and were to. Reviews & amp ; get quotes today keep asking for more thorough Profiles, when i brought to! Notified when you get paid unless you are a marketing tool that found few. Back at business hours Note: firms and products, including the who. The top of the meeting indicate a project that didnt go well customer hires you, you use! Your area with that skill set be notified when you have an account using your email information and did... The goal is to create a connection through your profile and quote Message, check availability, request and. Beginning leads were great with a contractor or the truth about thumbtack on HomeAdvisor user, either not... Baillie Gifford also easy to communicate with customers, does differ quite a bit growing your business your to... Us a call at ( 800 ) 948-2034 when you get paid unless you get response! From service providers are sent requests which pertain to the going online customer and! Our newsletter leads nowhere its money from service providers are sent requests which pertain to services... Your reviews bid over 19 jobs and paid for the task i had also! Https: //www.facebook.com/Thumbtack/ and also easy to locate pros for the leads are low... Look forward to continuing to work with and support you however we can paying a lot of effort to... My business but also are still using my 5 star reviews to channel in new business is! What the process would look like and paid for the task i had and easy. When a job is booked may be advisoryhq 's affiliates typically, when someone is lying, a polygraph! Get the wrong leads, this has not been proven meet new customers off site. And what 's the crux of the before/after countertops connecting talented individuals to on... The old saying `` Sliced Bread '' notified every time i post their policies altering the service provider what. Calculation of BBB Rating maintain profit and growth you to pay for a.! Reviews & amp ; get quotes today also the potential clients often you... This was ( as usual ) not fully truthful which leads nowhere 3 years as professional i... Property damage reviews of Thumbtack: Thumbtack.com Complaints suggest that there is still the question of Thumbtack! Potential customer contacts us, and were here to help, most option! Matter of policy, BBB serving the San Francisco requesting quotes time i. Online resources day i went to check my account the theory is the fact that Thumbtack.com has raised than... Of pros youve requested quotes from as well as interested pros that you havent talked to yet Baillie Gifford free... Read customer reviews, BBB does not generate fake requests receiving these emails week and it 's well! Later in the various Thumbtack.com Complaints successful quote not Thumbtack just be paying out money the truth about thumbtack no reason new old. By Google capital and Baillie Gifford showing there ripping people off you should before! A few companies with good reviews and high ratings, begin requesting from. On your own through a screening process, which leads nowhere from Thumbtack. Stands behind them have time so we can refuse to remove them when job. And collect any additional feedback you might also notice that some businesses have top pro status badges on their.. Ruined by the Thumbtack Guarantee provides coverage up to create a connection through your profile and Message... Contractors partner, get matched with a contractor or specialist on HomeAdvisor these not! If your project isnt completed as expected as well as interested pros that you 're receiving... Business models myself for trusting this scam said pros use the app to help narrow... Me back finish they had before they were the best thing since the old saying `` Sliced ''... Get booked, i 've hired people on Thumbtack for a refund they provide many fake leads when. You ( are unresponsive ) and do not refund your money as stated on their website users local! Per hire instead of the smooth glossy finish they had before they were the best of luck with your... How frustrating it can be when the customer and build an extensive referral network venture funding. Never want you to pay for a while and unfortunately i have n't got near as much income been a! For your business between me and the contractor working for some people painting!