TextPay for AdvanceConnect sends a text message when your account runs low. These text-based services are explained below and include: Visit www.securustech.net and enroll or log in to Securus Online for details of notifications available to you. This team is available 24/7/365. Therefore, Securus will only issue credit for Securus Video Visitation when a Securus . Under such circumstances, Securus is authorized to remove those funds from the incarcerated individuals Securus Debit account and return them to their rightful owner. Phone numbers associated with a Direct Bill account may receive calls from incarcerated individuals as long as the Direct Bill monthly credit limit has not been exceeded and there is no past-due balance on the Direct Bill account. This Agreement requires you to maintain a valid card on file with the Company and remains in effect until you revoke your authorization to the Company to store your Card Information. This Limited Warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction. Friends and family members may purchase prepaid services directly for Securus Debit accounts without being required to create their own Securus accounts if allowed by the correctional facility. Offsets the average credit / debit card processing fee charged by credit / debit card service providers. Text messages sent using this service will not include your account details or other personal information. The warranty is void (meaning no warranty claims may be made) if the Tablet is not used in accordance with the product instructions, or if the Tablet is damaged because of misuse, tampering, unauthorized repair, modification or accident. These monthly invoices must be paid in full by the due date or the Direct Bill account will be blocked from receiving further calls from incarcerated individuals. Serve, Facilities & Refunds of the value of prepaid services, when provided, are credited back to the credit or debit card used to purchase the services for the AdvanceConnect account. However, when you send a message that includes content that is covered by intellectual property rights using our Products, you grant us a non-exclusive, transferable, sub-licensable, royalty-free, and worldwide license to host, use, distribute, modify, copy, publicly perform or display, translate, and create derivative works of your content (consistent with our Privacy Policy). . In the event Resolute is unavailable or unwilling to hear the Dispute, the parties shall agree to another comparable arbitration provider, and if they are unable to agree, the parties shall apply to a court for appointment of a new arbitrator, pursuant to Section 5 of the Federal Arbitration Act. You understand and agree that once a message is deleted pursuant to our retention policies and/or the correctional facility retention policies (if applicable), such deleted message and all its contents will no longer be available, and we will not be able to provide any copy of that message to you. At any time and for any reason (including at the request of the correctional facility), we may terminate the Messaging Solutions, terminate this Customer Agreement, or terminate your account. Securus will provide you with a Money Transfer Control Number (MTCN) for the approved amount. Allrefundsmore than $100 will be evaluated to prevent fraud or money laundering and could take up to 5 business days to process. Similarly, if a court determines that the ability to provide public injunctive relief is required by applicable law, the request for such public injunctive relief shall proceed in an individual action in court. Text notifications are only available if you hold an account where notifications are available. By using our products and services, you agree to these terms and conditions. Where is my account balance located online? By purchasing a Tablet from us, you and the Recipient agree to the Limited Warranty included with the Tablet. We do not make any promise or guarantee that the Tablet will operate without failure or without errors. Direct Bill allows calls from incarcerated individuals to connect to mobile phones, subject to facility restrictions. If your video session is terminated for inappropriate conduct, you will not be refunded any portion of the cost of that video session. All Tablet sales are nonrefundable. Can Family and Friends receive a refund on unused stamps, rejected mail, or upon an incarcerated individuals release? We help family and friends of incarcerated individuals. Applied due to a friend or family members receiving and accepting state-to-state or international calls from incarcerated individuals. dgitos de la cuenta (la Informacin de tarjeta) de forma segura en un We reserve the right to investigate your use of the Messaging Solutions in order to determine whether a violation of your Customer Agreement occurred or to comply with any applicable law, regulation, legal process, or governmental request. What can I do? This Agreement is subject to change, and the Company will send updated terms and conditions to the email address you provided for the Company to keep on file for your account. The components used to calculate these charges are subject to change from time to time and may include costs incurred in prior years that are not yet fully recovered. Can I make a deposit to their Securus Debit account? We also reserve the right to change, modify or discontinue, temporarily or permanently, our website (or any portion of our website) at any time without notice. Notwithstanding the above, the scope, validity, effect, and enforceability of this agreements waiver of (i) class action lawsuits, (ii) representative or class-wide arbitration, and (iii) private attorney general claims, are to be determined solely and exclusively by the Federal District Court located in the Northern District of Texas or a Texas state court in Denton County or Collin County and not by Resolute, the AAA, or any arbitrator. Following that opt-out process will instruct us to stop sending those types of emails to you. How do I get setup for eMessaging using the Securus Android app? Securus Calling Subscriptions may also be available at participating facilities. How do Idetermine what type of account to make a payment on? Your use of credit cards may trigger our blocking procedure, depending on the frequency, number, and amount of transactions. If at any time during your video sessions, your conduct is deemed inappropriate, your video session will be subject to immediate termination without warning. To help us keep your account secure, you agree to immediately notify us of any unauthorized use of your password or account or any other breach of security. We will only send you a specific text notification one time. The term Dispute means any dispute, action, claim, or other controversy between you and us, whether in contract, warranty, tort, statute, regulation, ordinance, or any other legal or equitable basis. By clicking the authorization box below, you are authorizing the Company to store your Card Information solely for purposes of making payments or purchases of the Companys services. The Tablet must be used in compliance with all applicable laws, rules, regulations, and applicable terms and conditions. You understand and agree that you are waiving your right to sue or go to court to assert or defend your rights. Applicable governmental taxes and fees are in addition to the data rates and charges for message services. You can add multiple phone numbers to a Direct Bill account to ensure that calls from incarcerated individuals can connect to friends and family members at various numbers (work, mobile, home, other relatives, neighbors, friends, etc., subject to facility restrictions). We may carry out such termination or suspension, in our sole discretion, for any reason and without notice to you, or we may carry out such termination or suspension for specific causes. Your rights and duties under these terms are not assignable by you without our prior written consent. Once scheduled, a Video Connectsession must be attended during the scheduled time period. The disclaimer above means that we do not make, and no other person makes, any promise to you that: You understand and agree the limited warranty and the disclaimers we make also mean that: IMPORTANT: THIS PROVISION LIMITS YOUR RIGHTS TO RECOVERY. realizar pagos seguros a travs de nuestro sitio web, aplicacin o sistema We may also take further collection action, including referral to a collection agency. A correctional facility will normally limit a Recipient to owning and using only one Tablet. In addition, the design of our website (including color combinations, button shapes, layout, design and all other graphical elements) are protected by our trademarks, service marks and copyrights. We refer to these products and services as our Products. Securus Technologies or other "Jail Facility Phone Providers". My Securus Video Connect session was dropped/interrupted while I was visiting. Severability. Is all JPay Email moving to Securus eMessaging? entity issuing the refund, refund fees and/or minimum refund amounts may apply. cada transaccin. Any section of this Customer Agreement that, to give proper effect to its intent, should survive such expiration or termination, will survive the expiration or earlier termination of this Customer Agreement. VeriSign secured #1 Internet-trusted security seal. Refunds of unused balances, when provided, are credited back to the credit or debit card used to fund the AdvanceConnect account. Pricing, session lengths, and hours of availability of Video Connectsessions may differ depending on the correctional facility chosen or the communication center being used. We help family and friends of incarcerated individuals. Just like our previous call platform, we provide you with a . verify the incarcerated individuals identity; receive appropriate credit card or pre-paid Visa or Mastercard authorization; and. Are you sure you want to end this chat with the Online Assistant? $3.00 credit/debit card; may vary by correctional facility, Up to $4.95 (Please go to How does an inmate get a refund in the Securus Debit account once they are released? Name of the facility from which the account holder is receiving calls. Get Our Live Receptionist Service For Your Business 24/7 Live Chat Service Top-Notch Customer Service, Simplified Our ability to continue to provide our Products to you depends on receiving reliable information from you. Waiver of Right to Bring Class Action and Representative Claims. We seek out the best to join our team. When our terms and conditions speak of you or your it means anyone who uses or purchases the products or services that we offer. The MTCN is a 10-digit number assigned to every Western Union money transfer for tracking and transaction identification. AdvanceConnect account holders may initiate account closing by visiting our website at www.securustech.net or calling 1-800-844-6591. You must file any claim or suit related to our website within one year after it arises. Nothing in our terms and conditions takes away the intellectual property rights you have to your own content. AdvanceConnect account holders have 180 days from the date of the last call received on the AdvanceConnect account to request a refund of any unused balance. A customer service representative told me that the Securus policy prevents customer service from offering refunds or account credits for dropped calls to a cell phone line. Neither the course of conduct and/or course of dealing between the parties nor trade practice shall act to modify any provision of this Customer Agreement. When the initial payment to the account is fraudulent, the incarcerated individual receives a financial gain from the unauthorized use of a credit card by the friend or family member who made the fraudulent payment (for example, by using the funds from the fraudulent payment to purchase phone time). Under no circumstances will we be responsible to you for any charges, costs, fees, liabilities or damages that result from (i) any action or inaction by us under this provision, (ii) any loss of confidentiality of your account or password or (iii) any unauthorized access to your account or use of your password. If any portion of our website requires you to register or open an account, you may also be asked to choose a username and a password. Further, any demand for arbitration must be filed no later than 12 months after your constructive knowledge that the alleged issue occurred. 247 365 days a yearCalling from mobile device, Calling using landline phone/international, 247 365 days a yearAssistance with locating answers on this site, 247 365 days a yearSearch our knowledge base, 247 365 days a yearEmail a question to our Customer Care team, Securus Contact Center If the AdvanceConnect account holder funded the account through check, money order, Western Union or MoneyGram, a refund check will be mailed to the AdvanceConnect account holder, which could take up to four weeks for processing. Quick steps to complete and e-sign Securus Refund Request Form online: Use Get Form or simply click on the template preview to open it in the editor. Can I make a deposit to their Securus Debit account? Securus Technologies is a U.S.-based communication provider for incarcerated persons. If further assistance is needed, we will repair or replace the Tablet or any portion of the Tablet with a new or refurbished product of equal or greater capacity and functionality. Our state-of-the-art Interactive Voice Response (IVR) can answer your questions including last call attempts, current account balance, accepting payments and basic troubleshooting. In limited situations, we may determine to offer you a credit for a scheduled and paid Video Connectsession. Once you have the MTCN, you will need to go to a Western Union location in the state of your release and present the MTCN and a Photo ID to obtain your funds. The cost of proceedings under this section, including, without limitation, each partys attorneys fees and costs, shall be borne by the unsuccessful party. Thank you for your detailed and amazing review! Some transactions may carry additional third-party financial transaction fees. Our website and Products are not directed to children and are intended for use only by individuals at least 18 years of age. Use the Cross or Check marks in the top toolbar to select your answers in the list boxes. Your Video Connectsessions may be monitored and recorded by the incarcerated persons correctional facility and/or by us. The total purchase price of the Tablet, including tax, shipping and handling, will be displayed to you prior to your purchase. Do I, or my friend and family user, get to keep the tablet upon release? Unless you and we agree otherwise, including on whether to conduct arbitration by telephone or videoconference, any arbitration hearing shall take place in the county of your residence. When our terms and conditions speak of you or your it means anyone who uses or purchases the products or services that we offer. To be eligible for text notifications, you must be enrolled in Securus Online. You can authorize Securus to store your credit or debit card information securely on file for adding funds or making payments for our services. We are unable to send a text message to landlines or computers capable of receiving text messages. Friends and family members may purchase Securus services in advance (subject to facility restrictions) by: Payments sent via mail may take seven to ten business days to process and MUST include a Securus Debit Pay by Mail Remittance Slip found at www.securustech.net. Serve, Facilities & December 1, 2022, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals Our Products include: AdvanceConnect, Direct Bill, Securus Debit, Securus Video Connect, Messaging Solutions, Mobile Text Alert and Notification Service, and JPay Player. detect, prevent, or otherwise address fraud or security issues; satisfy any applicable law, regulation, legal process, policy, or governmental request; enforce the terms of this Customer Agreement (including investigating of potential violations of this Customer Agreement); protect the rights, property, or safety of our employees and property, and the employees and property of the Facilities; or. Alabama unclaimed property will be remitted to the state after one year. If any provision of these terms shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from the terms and shall not affect the validity and enforceability of any remaining provisions. Some of our correctional facility customers may have their own rules and policies pertaining to saving and archiving such messages which may differ from our standard policies. Alaska and TDCJ customers have 365 days to request a refund. How Do I Put Money on Their Account So They Can Call Whoever? You understand and agree that as an AdvanceConnect account holder, you are responsible for all charges associated with all telephone numbers added to the account. Please call the GTL customer service number listed below. This Arbitration Agreement shall be governed by, and interpreted, construed, and enforced in accordance with, the United States Federal Arbitration Act and other applicable federal law. Credits may occur when (a) the correctional facility cancels a paid Video Connectsession before the session begins; (b) the correctional facility rejects a paid Video Connectsession prior to it starting; or (c) we cancel a paid Video Connectsession before the session begins. Yourrefundshould be available for collection within 2 business days after your request forrefundis received by Securus. There are certain actions that you must not take, and you must not encourage or assist any other person to take. securus technologies discontinues outbound voicemail service criticized as too costly SECURUS TECHNOLOGIES CALLS FOR A MORE SERIOUS, THOUGHTFUL AND DATA-DRIVEN APPROACH TO MAKING CORRECTIONAL TELECOMMUNICATIONS MORE AFFORDABLE This Payment Agreement (this Agreement) between you and Securus Technologies, Inc. (the Company) allows the Company to store information from your credit or debit card identified above by the last four digits of the account (the Card Information) securely on file for use in accordance with this Agreement. For eMessaging and Email, if you transfer stamps to an incarcerated individual, they are owned by the incarcerated individual, they can only be used by him or her, and they will not be refunded. Either party asserting a Dispute shall first attempt in good faith to resolve it by providing written notice as specified below to the other party describing the facts and circumstances (including any relevant documentation) and allowing the receiving party 30 days to respond. These obligations will survive any termination of your relationship with us or your use of our Products. sujeto a cambios, y la Empresa le enviar los trminos y condiciones Al hacer clic en la casilla de autorizacin que aparece a continuacin, The security of your account is important to us. IN NO EVENT SHALL OUR LIABILITY ARISING OUT OF OR RELATED TO OUR PRODUCTS OR THIS AGREEMENT, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEED THE TOTAL AMOUNTS YOU PAID TO US PURSUANT TO THIS AGREEMENT. There is no account funding service fee imposed if the account payment is made by mail or via the account holders online bill payment service through the account holders personal bank. Except as set forth above in the Severability section, if any portion of this Arbitration Agreement is deemed invalid or unenforceable, it will not invalidate the remaining portions of the Arbitration Agreement. This agreement remains in effect until you cancel your authorization for us to store your information or your credit or debit card expires. Calling 972-734-1111 or 800-844-6591. Securus Contact Systems creates exceptional connections with your customers through our live receptionist service and leaves trustworthy impressions with each interaction. Your satisfaction is our #1 goal. Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request therefund. To request a refund, the Direct Bill account holder must call Securus at 1-800-844-6591. By clicking below, you certify that this is your credit or debit card and to authorize the Company to charge your credit card for recurring payments. Video sessions are scheduled in advance according to the communication hours and policies of the specific correctional facility. Al hacer clic a continuacin, usted certifica que esta es su tarjeta de Please contact Securus Correctional Billing Services (SCBS) Customer Support Center at 1-800-844-6591 to update or correct your billing information. Your access to any other website linked to our website is at your own risk. You are also fully responsible for all activities that occur under your account identification (your username and password). The credit check requirement does not apply in Alaska. barring of further use of our Products or website. archivo para su uso de conformidad con este Acuerdo. The availability of our Products will depend on whether a particular correctional facility has arrangements with Securus Technologies or JPay and whether the policies and regulations of a particular correctional facility allow for use of the specific Product. What can I do? We are not responsible for the products or service of any other businesses or individuals, or the content of their websites. If you do not confirm your subscription within 12 hours of signing up for text notifications, you will have to re-enroll and start the process over again. To protect against credit card fraud and unauthorized account use, we have procedures in place to review high volume transactions within a short period of time. Governing Law and Other Terms. The prepaid balance expires ninety (90) days from the date of the last call placed on the Inmate Debit account unless alternative arrangements are expressly requested by the Confinement Facility. Direct Bill account holders receive a detailed monthly billing statement of account activity with an invoice that requires full payment within 20 days after the billing statement date. Upon termination, your account will be disabled and you may not be granted access to your account or other content contained in your account. The parties hereby consent to jurisdiction and venue of the Federal District Courts in the Northern District of Texas or Texas state court in Denton County or Collin County and waive any objections thereto. We love to hear the amazing feedback! If you need to speak with a live agent, we have a dedicated team to help you connect with your incarcerated loved ones. How can a Securus online user find their transaction history, payment history and monthly statements for AdvanceConnect or Direct Bill account? Contact Us - Securus Technologies Contact Us By Phone MAIN SUPPORT LINE 247 365 days a year Calling from mobile device 972-734-1111 Calling using landline phone/international 1-800-844-6591 Securus Video Connect Information 1-877-578-3658 Online Assistance NEW! Without limiting any rights which we may otherwise have, we reserve the right to take any actions that we believe are necessary or reasonable to keep your account and our website secure. Under some circumstances, a correctional facility may refuse to deliver a message or attachment to an incarcerated individual. Can I get a refund if I make a deposit to a Securus Debit account? If a court decides that the waivers or limitations set forth, above, in the Waiver of Right to Bring Class Action and Representative Claims section are invalid or unenforceable, any putative class, private attorney general, or representative action must be brought in a court of proper jurisdiction and not in arbitration. YOU AGREE THAT YOU WAIVE ANY AND ALL CLAIMS AGAINST US ARISING FROM THE RECORDING OF NON-PRIVATIZED CALLS. The inmate phone services vendor has changed from GTL to Securus. What can the Securus Debit account funds be used for? THE LIMITATIONS SET FORTH IN THIS LIMITATION OF LIABILITY SECTION SHALL NOT APPLY TO: (I) PERSONAL INJURY OR DEATH OR DAMAGE TO ANY REAL OR TANGIBLE PERSONAL PROPERTY CAUSED BY OUR GROSSLY NEGLIGENT ACTS OR OMISSIONS; OR (II) THE GROSSLY NEGLIGENT ACTS OR OMISSIONS OF US IN PERFORMING OUR OBLIGATIONS UNDER THIS CUSTOMER AGREEMENT. We are not responsible for delays in delivery due to the actions or decisions of the correctional facility or other events that are beyond our control, including shortage of materials, labor strikes, transportation failure, lockdown, correctional facility disruption, inclement weather or acts of God. Attorneys. Failure to sign on at the scheduled time or signing on late will not extend the session time period for which you paid. 3. Are you sure you want to end this chat with the Online Assistant? To collect your money: 1. . crdito o dbito y que autoriza a la Empresa a cargar su tarjeta de
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